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Doug Lipp - Biography
The Art of Exceptional Customer Service and Leadership
Managing Change, Global Competitiveness
What is the magic of Disney? Join Doug as he takes you on an entertaining and insightful journey, "behind the
scenes," to discover both the secret of Disney’s success and how it and other organizations have overcome
spectacular challenges. As an internationally acclaimed expert on customer service, leadership, change and global competitiveness
for over 30 years, Doug has inspired and challenged over 1000 audiences and 200,000 individual attendees. His combination of
high energy entertainment and thought-provoking lessons is contagious, motivating audiences around the world to maximize both
personal and professional success.
Formerly the Head of Training at Disney’s Corporate Headquarters, Doug provided the famous Disney University
"Traditions" program and developed leadership courses for Disney executives. Pivotal in Doug’s career with Disney
was his experience in the mid-80’s when the corporate culture changed from the arrogant: "We’re the best; why
change?" to the progressive: "Don’t rest on your laurels" powerhouse corporation that Disney remains today.
Doug found that even strong organizations, like Disney, must embrace change and be willing to innovate.
Fluent in Japanese, Doug was on the start-up team for Tokyo Disneyland, Disney’s first international theme park. After
leaving Disney, he co-founded, with a Stanford University professor, the Intercultural Relations Institute. Based upon his rich
career at Disney, plus his work as an international consultant for some of the world’s most admired corporations and
business leaders, Doug explores the strategic necessity of why all companies must now think globally, and act locally. Learn how
companies such as IBM, Starbucks, Procter & Gamble, Siemens and Intel have benefited from those lessons.
He is the author of numerous articles and seven books on leadership, customer service and international business, including his
two most popular: "The Changing Face of Today’s Customer: How to Attract and Retain a Diverse Customer and Employee
Base." With a foreword by renowned business leader Peter Ueberroth, head of the US Olympic Committee and Ken Blanchard of
One Minute Manager fame, "The Changing Face" addresses how businesses can thrive in this era of cultural diversity and
global competitiveness. Doug’s other most popular title is "Even Monkeys Fall from Trees: The Art and Science of
Outstanding Customer Service” which focuses on a balanced approach to service, leadership and teamwork.
Doug customizes every keynote presentation or workshop to the client’s specific needs. Known across corporate America
and around the world for his captivating and humorous story-telling style of delivery, Doug challenges his audience to take
action and get results!
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