The Parking Lot Principle: Turning Wasted Space Into Gold Disney theme parks are known as “The Happiest Places on Earth.” How is this environment created? There are certainly many things that help create that unique atmosphere, but there is one in particular that stands out; one thing that reflects Disney’s obsession with creating a great Guest [...]
Taxes are due, our investments have taken a beating, plus we’re sick of bad news from Europe … what to do? Why not call our financial planner and complain? In preparing for an upcoming keynote for a group of financial planners, I interviewed a number of very talented people − people who really understand the challenge of [...]
In this era of global business and travel, it is truly amazing that anything gets done correctly and on time. With all of the cultural, linguistic and “common sense” differences from country to country and region to region, consider yourself lucky if: 1) You truly understand what people from different cultures are communicating to you [...]
Have you ever been Stuck in the Middle Seat™ on a long flight? It’s not very fun, is it? No room to stretch out, people on both sides of you who are oblivious to the fact that you have no place to put your baggage … or your elbows! This can lead to some pretty [...]
“We’re the best, why change?” “We build it, they come.” “We put our name on it, they buy it.” These sound ridiculous, right? Unfortunately, these phrases captured the essence of the Walt Disney Company corporate culture for a number of years during the late 70’s and early 80’s. The reigning mind-set was one of arrogance, [...]
Welcome Change, Take Control Taking Action: Moving beyond Stuck in the Middle Seat™ Arrgghh! There is nothing quite as uncomfortable as being Stuck in the Middle Seat™ on a long flight. You have no room to stretch, can’t read your book without being mercilessly bumped and you can just forget about opening up a newspaper. [...]
All of us who are frequent travelers were undoubtedly sharing similar thoughts while watching news accounts of the 2009 Hudson River crash US Airways Flight 1549. Some of my colleagues and I have discussed the following reactions. Do any of these ring a bell with you? 1) Did you experience flashbacks to the many “close [...]
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