In this era of global business and travel, it is truly amazing that anything gets done correctly and on time.  With all of the cultural, linguistic and “common sense” differences from country to country and region to region, consider yourself lucky if: 1)     You truly understand what people from different cultures are communicating to you [...]

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Have you ever been Stuck in the Middle Seat™ on a long flight? It’s not very fun, is it? No room to stretch out, people on both sides of you who are oblivious to the fact that you have no place to put your baggage … or your elbows!  This can lead to some pretty [...]

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Kikubari, translated into English, means any of the following: To be other-centered. To give To focus on those around you, not yourself Think of others Be selfless, not selfish Last summer I had the honor of speaking at a conference attended by over 2,500 independent pharmacists.  Just before I spoke, a married couple ─ both [...]

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“We’re the best, why change?” “We build it, they come.” “We put our name on it, they buy it.” These sound ridiculous, right?  Unfortunately, these phrases captured the essence of the Walt Disney Company corporate culture for a number of years during the late 70’s and early 80’s.  The reigning mind-set was one of arrogance, [...]

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