Archive for April, 2012

The “Parking Lot Principle”

Friday, April 27th, 2012

The Parking Lot Principle: Turning Wasted Space Into Gold Disney theme parks are known as “The Happiest Places on Earth.”  How is this environment created?  There are certainly many things that help create that unique atmosphere, but there is one in particular that stands out; one thing that reflects Disney’s obsession with creating a great Guest [...]


Taxes are Due! Customers are Crabby! Words of Wisdom

Monday, April 9th, 2012

Taxes are due, our investments have taken a beating, plus we’re sick of bad news from Europe … what to do?  Why not call our financial planner and complain? In preparing for an upcoming keynote for a group of financial planners, I interviewed a number of very talented people − people who really understand the challenge of [...]