Books by Doug Lipp

The Changing Face of Today’s Customer
Are You Making Invalid Assumptions About Your Diverse Customer and Employee Base? Includes a Foreward by Peter Ueberroth, Former US Olympic Commissioner

Customers and employees from around the world are changing the way business is done at home. The Changing Face teaches you vital strategies to attract and retain this rapidly-growing customer and employee base and expand your business, large, or small. Readers will develop "Cultural Sense," learning how to overcome obstacles to a global service and leadership approach. Includes a foreword by Peter Ueberroth.

"By embracing people of all backgrounds and nationalities, you can expand your business and create a whole new set of raving fan customers. This book shows you how to get beyond cultural barriers and tap into the power of diversity. A must-read for managers wanting to succeed in the new global economy."
Ken Blanchard, co-author of The One Minute Manager®.

Even Monkeys Fall From Trees

Even the best and the brightest make mistakes. However, the ability to deal with these setbacks then bounce back even stronger is the hallmark of consistent market leaders. This book is designed to be a practical tool to help you analyze the service and products you or your organization provide from the standpoint of being in balance. How well are you attending to both the "art" and "science" needs of your employees and customers?

Stuck in the Middle Seat ^™

Spending too much time on the road? List your luggage? Missed a flight? This book is for you! Join our two luckless travelers, Bob and Lucy, as they experience the joys of travel. Like you, they’ve been "on the road" one too many trips and never seem to catch a break. If you think you’re having a rough time right now, just look at them and realize … things could be a lot worse!