The Changing Face of Today’s Customer
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Customers and employees from around the world are changing the way business is done at home. The Changing Face teaches you vital strategies to attract and retain this rapidly-growing customer and employee base and expand your business, large, or small. Readers will develop "Cultural Sense," learning how to overcome obstacles to a global service and leadership approach. Includes a foreword by Peter Ueberroth and testimonials from prestigious business leaders such as Ken Blanchard, co-author of Th…
Group Orders
Amazon (Individual orders of 10 or fewer)
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Even Monkeys Fall from Trees
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This book is designed to be a practical tool to help you analyze the service and products you or your organization provide from the standpoint of being in balance. How well are you attending to both the "art" and "science" needs of your employees and customers? With these 11 exercises that have been adopted by world class organizations, you can determine: Your individual and organizational strengths, where you need to make improvements, Specific action steps to maximize your strengths and minimi…
Group Orders
Amazon (Individual orders of 10 or fewer)
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Stuck in the Middle Seat ™
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Sound familiar? They should. You’ve heard or made similar comments when sharing "life on the road" stories with your business colleagues or family. Why not tell even more people, or collect some? They’re fun to read, plus you might actually learn some new ways to survive another day as a road warrior.
Group Orders
Amazon (Individual orders of 10 or fewer)
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Danger and Opportunity
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Foreign subsidiaries in the US are in crisis. Cross-cultural misunderstandings and ineffective communication leave managers and employees frustrated, confused and angry. In "Danger and Opportunity", authors Lipp and Clarke examine these crises and suggest that within them can be found opportunities for growth and development into stronger organizations.
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Global Management
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This book is designed to be the life-preserver for every Japanese manager who relocates to the United States. Most Japanese managers are ill-prepared to manage Americans. When chosen to relocate to their subsidiary companies in the United States, very few Japanese managers receive practical training on how to manage Americans. They might see a video about sexual harassment issues or learn about equal employment opportunity, but rarely do they learn the details of daily management. How to conduct…
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