The Changing Face of Today's Customer:

Customers and employees from around the world are changing the way business is done at home. The Changing Face teaches you vital strategies to attract and retain this rapidly-growing customer and employee base and expand your business, large, or small. Readers will develop "Cultural Sense," learning how to overcome obstacles to a global service and leadership approach. Includes a foreword by Peter Ueberroth and testimonials from prestigious business leaders such as Ken Blanchard, co-author of The One Minute Manager"

Even Monkeys Fall from Trees: The Key to Maintaining Your Balance and Recovering from Inevitable Mistakes

This book is designed to be a practical tool to help you analyze the service and products you or your organization provide from the standpoint of being in balance. How well are you attending to both the "art" and "science" needs of your employees and customers? With these 11 exercises that have been adopted by world class organizations, you can determine:
Your individual and organizational strengths, where you need to make improvements,Specific action steps to maximize your strengths and minimize your weaknesses....
....a blueprint to attain and maintain your balance!

Danger and Opportunity: Resolving Conflict in US-Based Japanese Subsidiaries

Foreign subsidiaries in the US are in crisis. Cross-cultural misunderstandings and ineffective communication leave managers and employees frustrated, confused and angry. In "Danger and Opportunity", authors Lipp and Clarke examine these crises and suggest that within them can be found opportunities for growth and development into stronger organizations.

Global Management (In Japanese)

This book is designed to be the life-preserver for every Japanese manager who relocates to the United States. Most Japanese managers are ill-prepared to manage Americans. When chosen to relocate to their subsidiary companies in the United States, very few Japanese managers receive practical training on how to manage Americans. They might see a video about sexual harassment issues or learn about equal employment opportunity, but rarely do they learn the detalis of daily management. How to conduct effective performance appraisals? How to give constructive feedback? How to motivate without criticisizing? How to create an open, trusting team environment with the local staff? All of these topics are presented in a practical, case-study format so the reader can instantly apply the learning points on the job.

Tokyo Disneyland: The Secret of it's Success (In Japanese)

In 1983 Disney opened its first international theme park in Tokyo Japan to rave reviews. The success continues to this day. But what happened "behind the scenes" that the public doesn't know about? How did two dramatically different cultures manage to work through the tremendous cultural barriers to achieve this success? This book takes a look at the whole process, from initial negotiations to the actual construction of the rides and gives a wonderful account of both the frustrations and success.

Negotiation Manual: How to Negotiate Overseas (In Japanese)

More and more Japanese business people are conducting business abroad without the safety net they used to enjoy. Gone are the days of relying solely upon huge trading companies or corporate headquarters to provide a negotiation team. This book helps Japanese business people prepare for the tough job of negotiating in the fast-paced, entrepreneurial world in which so many companies reside. Key strategies are introduced, ranging from how to present one's position so it will be more readily accepted and how to utilize attorneys, to the effective use of the English language during and after meetings. A must read for Japanese managers negotiating in the United States and Europe.