DOUG LIPP, The Art of Customer Service, Leadership, and Change
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Change Management

Change/Creativity/Innovation

Popular Titles for Change/Change Management Speeches:

  • Moving Beyond Stuck in the Middle Seat® - Welcome Change and Take Control
  • The Changing Face of Today’s Customer
  • Even Monkeys Fall From Trees – Learn from Mistakes and Embrace Change – Lessons From Disney
  • Customize your own title to fit your conference theme

Even the best and the brightest make mistakes. However, the ability to deal with setbacks, then bounce back even stronger, is the hallmark of consistent market leaders. Join Doug as he takes you on a "behind the scenes" tour of the Walt Disney Company to learn about both its successes and how it overcame spectacular obstacles by challenging the status quo and embracing change. Doug’s Disney career included the landmark period in the mid-80’s when Disney changed their corporate culture changed from the arrogant: "We’re the best; why change?" to the progressive: "Don’t rest on your laurels" powerhouse corporation that Disney remains today.

The vast majority of continually successful organizations are those where the prevailing attitude is "change or perish." Competition is fierce but the companies that are willing to reinvent themselves will survive and thrive. Constant growth and change, from the executive levels to the front lines, is what drives sustainability. An attitude of arrogance, indifference, or the victim mentality can bring an organization to its knees. How do the best organizations overcome such growth traps as: turf wars, hierarchical barriers and creative stagnation?

In this thought-provoking presentation, Doug gives multiple examples of how world-class organizations have eliminated barriers to improvement and enthusiastically embraced change. Doug constantly challenges his audience to ponder the questions: The world is changing, are you? The globe is expanding, is your business? Participants will learn to assess their organizations by blending existing knowledge and skills with improved attitudes, strategies and habits.

By conducting a personalized needs assessment for every client, Doug develops a presentation that addresses his client’s specific growth and change issues. What are the prevailing market realities? What strategies are in place to address them? Is change embraced or avoided? What is working and what is failing? Doug assures that his client’s most important challenges are conveyed by weaving into his message specific client history, plus related examples from other organizations. As a result of attending this session, participants will learn:

  • New tools for assessing the flexibility and creativity of their organization.
  • Strategies for turning diversity of customer and employee base into a competitive advantage.
  • The seven "musts" for moving from merely surviving … to thriving!
  • From observation-to-domination: How and why the best see more than the rest.

Formats: Can be delivered as a 1 hour to 90 minute keynote or general session, half day or in-depth day-long workshop. Each program is customized to the specific needs of the client and audience size

“Doug, your recent performance was mesmerizing, motivational and most important meaningful! During the past two decades I have had the opportunity to hire and hear many key note speakers, today, was the first time I actually felt inspired to new heights. You were certainly, the right person, communicating the right message to the right audience in the right way at the right time. Your energy, passion and drive for excellence is contagious! It is my hope that everyone will be able to experience the “thrill-ride” of your Disney magic!”

MassMutual

“Congratulations on the spectacular speech you gave on behalf of Hershey Foodservice at the Restaurant Leadership Conference. No question, you were the number one rated speaker for the forum. Thank you for providing an extraordinary learning experience.”

Hershey (sponsor for Restaurant Leadership Conference)

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