G. Douglas Lipp & Associates is dedicated to helping corporations improve their approach to customer service. The primary goal is to assist these corporations to become more effective in their ability to provide outstanding leadership, products, and services. This is done by providing employees, at all levels, the skills and flexibility to effectively deal with the wide variety of customer service issues. Also, meeting the needs of customers from a wide range of cultures is a critically important aspect of successful organizations. The consulting and training services offered by G. Douglas Lipp & Associates are designed to help corporations examine their management styles and strategies, then determine the effectiveness of each with respect to providing outstanding customer service. The ultimate goal is to help client corporations implement management styles, strategies, and skill-based training interventions which support the customer service efforts of all employees.

All of Doug's presentations are tailored to meet the client's individual needs, covering the most relevant issues in the client's own language. Doug prides himself on conducting an in-depth needs assessment (link) prior to any assignment. In the cases of longer presentations or workshops, Doug incorporates global competatveness and motivational topics as directed by the client.