DOUG LIPP, The Art of Customer Service, Leadership, and Change
Keynote Speeches Doug’s Speech Video About Doug Products Corporate Training

Customer Service

Customer Service/Communication/Motivation

Popular Titles for Customer Service Keynote Speeches:

  • The Magic of Exceptional Customer Service
  • All Business is Show Business – Disney’s Formula for Success
  • The Balance of Art and Science for Outstanding Customer Service
  • Creating Service Magic - Attracting, Motivating & Retaining Employees & Customers During Tough Times
  • Pixie Dust! – Creating a Guest Service Attitude with Disney Basics
  • Customize your own title to fit your conference theme

What is the magic of Disney? Doug’s Walt Disney University training experience provides fascinating stories, unique insights, and invaluable lessons. Learn how certain skills, attitudes and behaviors contribute to exceptional performance to build, win, and keep market share. Customer service keynote speeches and workshops are customized to include service modules that meet the client’s specific needs.

Service and attitude affect your bottom line. Doug’s active listening strategy, R.A.P.S., introduces techniques for improved communication, building internal and external relationships, and handling unpleasant confrontations. His well-known “Life as Tigger” story animates how employees can positively address inter-departmental strife. Doug shares Disney’s “SCSE” comprehensive service philosophy to illustrate how Disney achieves and maintains service excellence. Other popular customer service modules include Disney’s show business service language and concepts, including why the terms “on-stage and off-stage behavior”, “cast member”, and “costumes” encourage employees to put on their best “show” in front of the “guest”.

Using a variety of activities and approaches, Doug keeps the attendees energized and engaged. He clearly conveys his ideas by including individual and group exercises that illustrate his enthusiastic message. This keynote speech is a great choice for an opening session at your conference. Clients often choose customer service as a topic to set the tone for their meeting and Doug is a master at creating a high-energy and memorable kick-off message. Also, this topic is equally effective for a closing keynote speech. Doug studies conference curriculum and breakouts, then masterfully incorporates vital learning themes into his wrap-up keynotes. Either as a closing or opening keynote presenter, Doug inspires participants to return to their job and share these best practices. As a result of attending this session, participants will learn:

  • The secret for creating Disney-style “magic” in their own organizations.
  • How to dramatically distance themselves from their competition.
  • How to Key management and teambuilding strategies used by world-class organizations.
  • The power of balance. How the strongest organizations attain and sustain market dominance. The four “musts.”

Formats: Can be delivered as a 1 hour to 90-minute keynote or general session, half day or in-depth day-long workshop. Each program is customized to the specific needs of the client and audience size

"Wow! Wow! and Wow!……pretty much sums up your presentation at the Tony Robbins’ Personal Power Seminar. You were sensational! I especially appreciated the fact that you customized a program to fit the needs of our audience. You did your homework and it showed! The audience loved your storytelling, unmistakable depth of knowledge and quick wit. You held their attention throughout the entire program. In short, Doug, you made us look good!!"

Carlen Media Group, Event Planner for Tony Robbins’ Personal Power Seminar

"Doug is a masterful storyteller who makes learning fun."

CB Richard Ellis Inc.

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