What is the magic of Disney? An insightful and entertaining speaker, Doug Lipp brings his audiences into the unique culture of customer service magic "The Disney Way". Formerly the head of training at Disney Studio's Walt Disney University, Doug also worked at the Disneyland University where he provided the well-known "Traditions" orientation program and other leadership courses. He was on the start-up team for Tokyo Disneyland, working in Japan for two years creating Disney's first international theme park.

Pivotal in Doug's career with Disney was his experience in the mid-80's when Disney management changed over from the family-run, conservative company to the progressive powerhouse corporation that it remains today. With his behind-the-scenes knowledge, Doug takes you on an entertaining and thought-provoking journey to discover both the secret of Disney's success, and how it has overcome spectacular challenges. Doug then helps his audiences outline a plan that can be used to create customer service excellence within their organizations by focusing on practical information that will change employees' lives and improve the company's bottom line.

Doug firmly believes in the strategy of educating and entertaining at the same time. He reinforces customer service or leadership concepts with actual stories from Disney as well as from a wide number of industries where he consults. While most of his stories are humorous, all have an underlying message of practical, serious learning points.

Doug's keynote presentations and workshops are designed to get the audience involved. By creating a hands-on environment, his goal is take the audience on a journey of learning they will both remember and apply for a long time. A key goal Doug has for every presentation is to create an opportunity for each participant to be both motivated-for-the-moment and to use the concepts back on the job. He does this by encouraging his audiences to reflect upon their strengths and areas for improvement, then identify at least three "next steps" they will implement upon returning to their respective work environments.

His presentations are tailored to meet the client's individual needs, covering the most relevant issues in the client's own language. Doug conducts an in-depth needs assessment prior to any assignment. In the cases of longer presentations or workshops, Doug incorporates leadership, cultural and motivational topics as directed by the client. With smaller audiences, Doug can provide "hands-on" activities and facilitate working groups for goal-setting, management style analysis, and problem-solving.

Presentations: 45 to 90-minute keynote speeches, 2 hr. to 1/2-day workshops or breakout sessions, and full-day workshops.