Wells Fargo Bank - Read/Print Entire Letter
"We enjoyed both the information you presented and the way you presented it. In addition to the ideas and strategies you shared regarding providing outstanding service, your style made learning fun. You took a large group of people and managed to engage us in activities which got us all involved. The examples and stories you shared were funny, yet carried a strong message."

Pebble Beach Resorts - Read/Print Entire Letter
"We'd like to thank you for 'exceeding our expectations'. The workshops were 'participant-centered' as opposed to 'trainer-centered'. Employees felt very comfortable practicing new behaviors in a controlled setting with minimal risk. Your program truly broadened our professional understanding and expertise in the field of service and exceeding customer satisfaction."

NEC Electronics - Read/Print Entire Letter
"We believe that in order to keep our customer service organization operating at their peak of performance, it is important to attend training to be exposed to new ideas, stimulate thinking and renew enthusiasm. It is equally important to retain new skills and put them into day-to-day practice. I am pleased to say that your course has achieved these goals for our group."

Bell Mobility - Read/Print Entire Letter
"Doug encouraged interaction between the representatives and was able to deliver positive and negative feedback effectively. It was easy to participate, even for those individuals who normally shy away from any interaction in a group. Doug brought a new outlook on what a great trainer can provide to an audience."