IT’S A SMALL, SMALL WORLD:The Globe is Shrinking. Is Your Business Expanding?

Walt Disney had it right all those years ago … “it’s a small world after all.” And guess what? It’s getting even smaller! Mobility and greater access to multicultural markets is heralding exciting, new opportunities for organizations willing to raise their diversity IQ.
In this powerful and cutting-edge presentation, Doug shows that even for organizations not selling globally, the face of the customer is changing. Gone are the days of managing or marketing to a homogeneous group. Customer groups, employees, channel partners, and shareholders now represent different cultures, generations, and ways of thinking. Organizations must adjust, adapt … or perish when battling for market share.
This presentation is a must for groups that serve a culturally diverse customer base, either domestically or internationally.

Doug Lipp shares terrific stories about Disney that underscore the importance of creating an organizational culture with an unwavering dedication to superlative service and exceptional quality, both for employees and customers. He then takes it a step further by explaining how to bring these values to life for your organization.”
CHRISTINE A. MORENA, Executive Vice President of Human Resources, Saks Incorporated

Doug speaks fluent Japanese and was a member of the start-up team for Tokyo Disneyland.

CROWD–PLEASING TITLES
When is a Train not a Train –

Lessons from Tokyo Disneyland

The Changing Face of Today’s Customer

Backyard Globalization is Here to Stay. Are You Prepared?

Spanning the Cultural Divide –

Managing Global Talent

Backyard Globalization

Think Globally Act Locally

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Learning Points

All presentations are customized. Needs assessment time with Doug is included with every project. Great attention to organizational challenges and/or mission is considered when designing a client’s program. Presentations may be a one-hour keynote or up to three hours in a workshop format. Leadership and teamwork programs may contain any of the following learning modules.

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    Spanning the Cultural Divide: Managing Global Talent

    Backyard globalization is here to stay. Are you prepared?

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    The Changing Face of Today’s Customer

    Don’t be satisfied with expanding your demographic pie when you can bake a new one. Differentiate from your competitors by bridging cultural, generational and linguistic gaps.

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    Backyard Globalization – Think Globally, Act Locally

    Differentiate in your domestic market with these five international strategies. Style-switching is one!

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    From Common Sense to Cultural Sense

    Avoiding the six mistakes made by every global company that result in culture clash.

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    “Excuse Me, What Did You Say?” English, the Not-So-Global Language

    Strategies for communicating across cultures from the world’s best leaders.

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    Harnessing Diversity: Learning From the Global Consumer

    Transform cultural differences into the engine of innovation and prosperity.

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    How Clean is Clean? Time for a grand opening? Not so Fast!

    A mind-boggling story about how intercultural miscommunication shut down a main attraction at Tokyo Disneyland. Learn the secret to overcoming a problem haunting every multinational team.

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    When is a Train Not a Train? Intercultural Creativity at Tokyo Disneyland

    “That’s the way we’ve always done it,” doesn’t work in this era of globalization. Learn how Disney and many other multinational organizations have learned this lesson—often the hard way—and jumped ahead of the competition.

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    The Cultural Iceberg – What Lies Beneath?

    Culture is like an iceberg. The hidden portion “under the water” is the most important, yet rarely explored. Avoid culture-clash with these time-tested strategies.

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    Starbucks and the Hearing Impaired – A Model of Cross Cultural Excellence

    How Starbucks “style-switched” to drive a 1,000% increase in business.

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    Even Monkeys Fall From Trees – Don’t Blame the Branch!

    Failure happens. Every organization and leader eventually suffers a humiliating setback or defeat. The most resilient bounce back and share two cultural traits: ferocity and humility.