| A training
program designed to help Japanese participants learn
about strategies and skills which will enhance their
ability to overcome potential cultural barriers and
develop mutually beneficial relationships with their
American counterparts and employees. Specific emphasis
is placed upon the role of the Japanese manager in managing
and motivating American employees.
This presentation is conducted by Doug
and his Japanese staff in English or Japanese.
The program is highly interactive using
a combination of short presentations by the instructors,
small group activities, role-plays and video-based practice
sessions. Maximum number of participants is 12 to 15.
Duration is one to three days.
To provide a basic understanding of
the cultural differences between Americans and Japanese
and the consequences of those differences with regard
to business and personal interactions.
To provide participants the opportunity
to learn about strategies and to practice skills which
will enhance their ability to overcome potential cultural
barriers and develop mutually beneficial relationships
with their American counterparts and subordinates.
The following is an introduction of the
topics covered during the program. Additionally, issues
unique to the needs of the client will be included when
designing the program to ensure key learning points
are covered.
Culture's Consequences
- The impact of culture on how we behave. How Americans
and Japanese react to each other.
Ritualistic Behavior in Japanese
& American Society - Predictable patterns
of behavior among Japanese and Americans and how Japanese
can benefit from knowing these.
Business Styles on the Job
- An analysis of the Japanese approach to motivation,
goal setting, relationship development and decision-making
and how Americans react to these.
Problem Resolution: Analysis
of Critical Incidents - Case studies which
outline three different incidents from the client
company are analyzed, in small group breakout sessions.
Each scenario is analyzed using Doug's 5-Step Cross-cultural
Conflict Resolution Model.
Religious Influences
- The impact of religion on Japanese society and how
it affects their business approaches with each other
and Americans.
Communication Skills: Phase
I - Language skills plus the ability to interact
effectively with Americans equals success. An overview
of one of the most challenging communication skill
sets for Japanese: Effective one-to-one interaction
with the local staff.
Communication Skills: Phase
II - One-to-one Feedback and Motivation of
Americans. Techniques for communicating more effectively,
in English, with American counterparts and subordinates.
Role-play scenarios are videotaped and analyzed in
class.
The Interview Process: What
Can You Say? - Through video presentations
and group discussion, an analysis of some of the most
problematic issues Japanese face when conducting interviews
in the U.S.
Sexual Harassment, What Is It?
- Through video presentations and group discussion,
an overview of laws and workplace situations often
overlooked by U.S. - based Japanese.
G. Douglas Lipp & Associates strives
to accurately represent the challenges and opportunities
in conducting business between Japan and the United
States. Therefore, the program is conducted by a bilingual,
bicultural team, consisting of a Japanese trainer and
an American trainer. |
