Business Relations With the Japanese is a training program designed to help Americans improve their ability to interact effectively with their Japanese counterparts, managers, or subordinates. The program is highly interactive using a combination of short presentations, role-plays, case studies and video presentations. Maximum number of participants is 12 to 15; duration is one to two days.

Course Overview:

To provide a basic understanding of the cultural differences between Americans and Japanese and the consequences of those differences with regard to business and personal interactions.

To provide participants the opportunity to learn about strategies and to practice skills which will enhance their ability to overcome potential cultural barriers and develop mutually beneficial relationships with their Japanese counterparts.

Training Topics:

The following is an introduction of the topics covered during the program. Additionally, issues unique to the needs of the client will be included when designing the program to ensure key learning points are covered.

Culture's Consequences - The impact of culture on how we behave. How Americans and Japanese react to each other.

Ritualistic Behavior in Japanese Society - Predictable patterns of behavior among Japanese and how Americans can benefit from knowing and practicing these.

Managing Relationships - Key attitudes and skills when working with Japanese.

Religious Influences - The impact of religion on Japanese society and business.

Communication Skills - Techniques for communicating more effectively, in English, with the Japanese.

Business Styles on the Job - An analysis of the Japanese approach to motivation, goal setting, relationship development and decision-making.

Problem Resolution: Analysis of Critical Incidents - Case studies which outline three different incidents from the client company are analyzed, in small group breakout sessions. Each scenario is analyzed using Doug's 5-Step Cross-cultural Conflict Resolution Model.

Japanese Language - An overview of pronunciation and key salutations.

Training Staff:

G. Douglas Lipp & Associates strives to accurately represent the challenges and opportunities in conducting business between Japan and the United States. Therefore, the program is conducted by a bilingual, bicultural team consisting of a Japanese trainer and an American trainer.