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(1/2 day and full-day seminars)
Doug's background of having lived and
worked in the United States and Japan, plus working
with many European corporations, gives him the unique
advantage to evaluate and solve cultural challenges
and conflicts. Doug helps his audience understand how
to avoid culture clashes and costly business mistakes.
These programs are designed for organizations that want
the depth and breadth of customized training. Typically,
with smaller audiences of up to 15 employees, Doug can
provide "hands-on" activities and facilitate
working groups to examine effective goal setting, management
style analysis, and problem solving in a multicultural
environment. While we encourage class-size to be small
for maximum interaction, we often provide seminars for
20 or more employees. During the assessment, Doug and
the client together determine the format that best suits
the organization's objectives
Business
Relations With the Americans (BRWA):
A training intervention designed to help Japanese
better understand the Americans they work with or
manage. Specific emphasis is placed upon the role
of the Japanese manager in managing and motivating
American employees. This course is conducted in Japanese.
The course includes extensive training on intercultural
communication skills designed to help Japanese employees
improve their ability to communicate in English. Special
emphasis is placed on interaction skills versus linguistic
skills. Extensive use of videotapes analyzes participant's
progress. This course is conducted in Japanese, where
needed, and the skills are practiced in English. Some
role-plays and practice sessions are conducted in
English to reinforce key communication skills.
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Team Building
in a Multicultural Environment (TIME):
A unique opportunity for managers and employees from
a variety of cultures to discover vital information
about how to be successful in their own multi-cultural,
corporate environments. The team-building program
is designed around data gathered from a needs assessment
conducted at the client company. The intercultural
team-building program can be conducted in English,
German or Japanese, by the staff of G. Douglas Lipp
& Associates.
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Customer
Service/Guest Relations in a Multicultural Environment
(CSME):
A training intervention designed to help your employees
better understand the basic approaches for providing
outstanding customer service in an international environment.
The international environment can be identified as
both external customers, and internal team members
who come from diverse cultural backgrounds. The training
can include extensive use of role-plays to emphasize
learning points. Often, videotapes of participants
actually using effective cross-cultural skills are
examined to reinforce skills.
This course also includes Doug's basic customer service
modules. Emphasis is placed upon the development and
maintenance of the attitude that all customers, both
internal and external, are important and are our "Guests."
Specific skill sets are introduced and practiced,
in live practice sessions and on video, to support
this customer service approach. This process enables
the participants to learn and practice new skills,
in a supportive environment, thus empowering them
to be more effective with their respective customers
back on the job.
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to Learn More
Doug Lipp and his staff at G. Douglas
Lipp & Associates provide individual consulting
and coaching services to executives. While the services
vary according to the needs of our clients, our philosophy
remains the same: Be honest and forthright with each
client, whether in a group or individually. Some of
our clients secure our services to coach the challenging
individual or group, and provide the necessary critical
feedback, while others want us to merely refine the
approach of effective individuals and teams. Consulting
is provided at an hourly or daily fee and may be conducted
in person or via phone appointments.
The success of any proposed training intervention
is highly dependent upon the amount and applicability
of the information available from the client company.
Prior to consulting or training, a needs assessment
may be conducted in order to obtain data, which will
be incorporated into the training program. This is most
effective when personal interviews are conducted in
person or via phone with key staff members who have
invaluable input into the challenges faced by the organization.
Interview sessions with all levels of employees from
frontline staff to directors are encouraged in order
to obtain a well-rounded overview of the problems confronting
an organization or individual department. Information
from the needs assessment will be incorporated into
the client's training program, manual, and feedback. |
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