DOUG LIPP, The Art of Customer Service, Leadership, and Change
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Global Competitiveness

Global Competitiveness/Diversity

Popular Titles for Global Competitiveness Speeches:

  • Common Sense Versus Cultural Sense-The 6 Mistakes Every Global Company Makes and What to Do About It.
  • The Changing Face of Today’s Customer- The Globe is Shrinking, Is Your Business Expanding?
  • Customize your own title to fit your conference theme

The globe is shrinking… is your business expanding? All companies that expand globally, or provide products to culturally diverse customers, eventually run into problems. Learn what companies such as IBM, Starbucks, Procter & Gamble, Intel and Disney have discovered (often the hard way) and how you can benefit from those lessons. This session gives real-life examples that support the concept of think globally, but act locally, and is a "must" for groups that serve a culturally diverse customer or employee base either domestically or internationally.

Doug’s international experience began at the age of 16 when he began studying Japanese. He developed a passion for the study of other cultures and after earning a graduate degree and becoming fluent in Japanese, Doug was hired by Disney. Fast-tracked into management, Doug was on the start-up team for their first international theme park, Tokyo Disneyland, a rousing success story. Doug this time, Doug worked with Disney’s top executives and board members, preparing him for leading their training division upon returning to headquarters.

Following his work with Disney, Doug became a founding member of an international consulting firm with a professor from Stanford University. Their work focused on helping multinational corporations succeed in the global marketplace. In addition to his speaking career, Doug currently works as a consultant to organizations interested in addressing the needs of their diverse employee and customer base. He has coached numerous Fortune 500 companies in adapting their approach to dealing with a changing market and an international audience. As with all his presentations, Doug personalizes this presentation to address the specific needs of the client by including thought-provoking activities, success stories and learning modules to reinforce key messages. As a result of attending this session, participants will learn:

  • How world-class organizations have turned "cultural sense" into a vital component of their global success.
  • The six most common mistakes made by companies in this age of globalization and how to avoid them.
  • How embracing "backyard globalization" leads to market growth and dominance.

“Thank you for helping us launch our Global Finance Diversity Day. Your message was right on target both for the live audience in the theater and for the international attendees who joined via our satellite link. We really appreciated the time you took to get to know our issues and how you wove them into compelling stories and examples. Your own international background and experience with major corporations helped support your message. I enjoyed reading your book "The Changing Face of Today’s Customer". It absolutely reflects key issues we are dealing with as our population of employees and customer grows more diverse. We would love to work with you again to build on the themes you introduced.”

JP Morgan Chase Bank

“Thank you very much for your fabulous speech to the AstraZeneca Medical Affairs National Meeting at Your speech rated 5 out of 5 on almost every survey on the three-day event. People loved you! They laughed, they learned something new and they were inspired. Thank goodness you were at the end of the event because you would be a tough act to follow!”

Astra Zeneca

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