DOUG LIPP, The Art of Customer Service, Leadership, and Change
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Introduction for Doug Lipp

Consider the following three questions:

  • Creating service magic: Is your team prepared?
  • The globe is shrinking, is your business expanding?
  • You might be "The Leader" but are your customers and employees following?

What was your answer?

Join Doug Lipp, the former head of corporate training at the Walt Disney University, as he takes you on an entertaining and informative "behind the scenes" tour of some of most successful organizations in the world. What is their secret to success? How have they dealt with these questions?

Doug Lipp, an internationally acclaimed expert on customer service, leadership and global business, motivates and challenges audiences around the world as a consultant and speaker. He has spent over 30 years working from the front lines to the boardrooms of corporations around the world, and has been a featured guest on National Public Radio and Bloomberg News.

Fluent in Japanese and with a Master’s degree in International Business Communication, Doug was on the start-up team for Tokyo Disneyland, Disney’s first international theme park.

He is the author of numerous articles and five books on leadership, customer service and international business, including his most recent: "The Changing Face of Today's Customer: How to Attract and Retain a Diverse Customer and Employee Base". With a foreword by renowned business leader Peter Ueberroth, head of the US Olympic Committee and Ken Blanchard of One Minute Manager fame, "The Changing Face" addresses how businesses can be more responsive to the growing number of foreign national customers and employees both in North America and internationally. Doug also wrote "Even Monkeys Fall from Trees" which carefully outlines how to balance the art and science for outstanding customer service.

Some of Doug's clients include:
  • MassMutual
  • Microsoft
  • AT&T
  • Starwood Hotels
  • Merrill Lynch
  • Motorola
  • Wells Fargo Bank
  • GE
  • IBM
  • Veterans' Health Care
  • Cigna Health
  • Intel
  • U.S. Air Force
  • KFC
  • Honda
  • Pebble Beach Company
  • Subway
  • Marriott
  • Blue Cross/Blue Shield
  • Frito Lay
  • AAA

Ladies and Gentlemen, please join me in welcoming Doug Lipp!