DOUG LIPP, The Art of Customer Service, Leadership, and Change
Keynote Speeches Doug’s Speech Video About Doug Products Corporate Training

Leadership

Leadership/Teamwork

Popular Titles for Leadership Speeches:

  • Lead the Way, Your Customers and Employees Will Follow
  • Great Leadership = Great Customer Service
  • The "Magic" of Exceptional Leadership, Teamwork & Service
  • Customize your own title to fit your conference theme

Very few people are "natural born leaders." So, what are the rest of us to do? This presentation demonstrates how the best leaders in the world infuse their organizations with the unbeatable combination of vision, extraordinary communication skills and an uncompromising commitment to quality. Great leadership = great customer service. The best leaders also recognize that exceptional customer service breaks down if they don’t model the desired attitudes and behaviors with their internal customers … their employees. Doug reinforces these concepts through a combination of amusing, yet thought-provoking stories from his career at Disney and as a consultant to Fortune 100 corporations.

Top and middle-managers are responsible for creating the culture of the organization and building the team that "lives and breathes" the culture. Successful leaders get it: employees, and customers, sense sincerity and respond to it. Doug gives numerous examples of how successful leaders become role-models of excellence, leading to both personal and professional success.

Doug always personalizes his presentations to include interactive learning activities that match the client’s most important challenges. Plus, Doug’s engaging style and "hands-on" exercises keep participants on their toes and ensure the message will remembered!

This is a high-content presentation that will educate and dig deep into your organization’s specific goals. Doug is often asked to design this presentation for executive retreats, building and customizing his learning modules to include the client’s innermost corporate mission, culture, language and development goals. This popular and impactful leadership session is often expanded into half-day and all-day retreats for leadership teams and boards of directors. As a result of attending this session, participants will learn:

  • The vital importance of creating and sustaining an organizational "culture."
  • The power of execution, consistency and transparency.
  • How to ensure top-level strategies and values are embraced by front-line employees
  • How to build, and benefit from, creating "global sense" in a local market.

Formats: Can be delivered as a 1 hour to 90 minute keynote or general session, half day or in-depth day-long workshop. Each program is customized to the specific client and audience size

“I give highest regards to Doug for the outstanding presentation provided to 750 leaders at Providence Health System. In these past few weeks, I have received over 100 comments regarding his presentation, including; ‘Excellent, engaging speaker’, ‘Very dynamic and insightful’, and ‘awesome speaker, I enjoyed every minute of it.’ He was everything the leaders mentioned and more! As the one who chose Doug as our Keynote speaker, I was impressed at several levels with him. He reviewed every detail of our organization’s, spoke to our Mission and Core Values, and made the connection between his background and our Vision so perfectly, many thought he was one of our own leaders”.

Providence Health & Services

“Doug received the highest scores in Overall Satisfaction Results at the Cisco Global Leadership Conference, receiving a 4.94 out of 5. Some of the comments included: ‘Hire him again!’, ‘Excellent!’, ‘Doug Lipp was the best!’, and ‘great Doug Lipp stories!’ ”

Cisco

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