Online Training

THIS PROGRAM IS PERFECT FOR:

Association & Chamber Members
Franchise Owners
Retail & Restaurant Chains
Regional offices
Medical & Dental Offices
Small Business Owners
Orientation Training

Invite Doug’s Service and Leadership Magic directly the comfort and convenience of your office. Doug takes you on an entertaining and insightful journey, “behind the scenes,” to discover both the secret of Disney and other world class service organizations. This program is available in full length (75 minutes) or in chapters and is great tool for an ongoing service and leadership training program.

HOW IT WORKS:

Choose the program best for your group’s training needs
Purchase the learning module below
Within 24 hours of your purchase, you will receive an email with a link to your video presentation
Your link will be active to view the presentation as many times as you would like for 72 hours.

WANT TO SEE A FREE SAMPLE? Watch one of these 3 modules of Doug’s Message.

Doug’s online products and ebooks are fulfilled by Flashpoint Productsion. Please email Laurie Rupp or phone (916) 965-9535 with questions about products, orders or service.

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	Full Keynote Presentation The Art of Exceptional Customer Service & Leadership Join Doug as he takes you on an entertaining and insightful journey, “behind the scenes,” to discover both the secret of Disney’s success and how it and other organizations have overcome spectacularchallenges. As an internatio… Price: $1899.00
	Chapter 1 Introduction to the Disney Magic. Segments 1 - 2 Introduction to the Disney Magic. Segments 1 - 2 Introduction: Meet Doug. He’ll ask you to consider ... Do you have the magic? #1 What is The Magic? How do you find, then hold onto the magic in your organization? #2 Survi… Price: $379.00
	Chapter 2 Obstacles to Success – Mistakes that Doomed Disney. Segments 3 – 7 #3 Let the “Old Ways” Rule: How did these affect the Walt Disney Company? How do they affect your organization? #4 We’re sooo good! ... “If we make it, they buy it!” reflects a dangerous attitude. &n… Price: $379.00
	Chapter 3 Lead Your Team Yourself and Your Market. Segments 8-13 #8 Opportunities for Everyone. There are Plenty! Six great examples for success and powerful opportunities available to everyone! #9 Communicate! Consistency and Execution, “Disney Style”: Do the basics co… Price: $379.00
	Chapter 4 The Globe is Shrinking, Is Your Business Growing? Segments 14 - 17 #14 Thinking Globally. “The Changing Face of Today’s Customer”: The world is changing, are you? Expanding your demographic pie has never been easier … for those who are ready. Doug shares compelling stories … Price: $379.00
	Chapter 5 Service, Leadership & Creativity “Disney Style”. Segments 18- 22 #18 Walk in Their Shoes. Creativity “Disney Style”: Do you understand what truly excites customers? What is the best way to hold onto your top-performing employees? How is it possible to motivate “short timers&rdqu… Price: $379.00
	Chapter 6 From Surviving to Thriving. Segments 23 - 28 #23 It’s All About Balance. Life on the Highwire: Art & science, maintenance & risk-taking, short-term & long-term ... all balances that must be struck to ensure lasting success. How is the balance in your store, office,… Price: $379.00