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Doug Lipp’s most popular Categories for speech topics are:
Customer Service Motivation / InspirationDoug often learns during the needs assessment that clients want a little bit of every topic mixed in with Disney and client success stories! After a careful and thorough needs assessment, Doug weaves the client’s personal history, challenges and goals into his presentation. Attendees typically assume Doug is an employee or association member because his research is so thorough. The following descriptions are guidelines for helping your client choose which topic and title best fits their meeting theme.
What is the magic of Disney? Doug’s Walt Disney University training experience provides fascinating stories, unique insights, and invaluable lessons. Learn how certain skills, attitudes and behaviors contribute to exceptional performance to build, win, and keep market share. Customer service keynote speeches and workshops are customized to include service modules that meet the client’s specific needs.
Service and attitude affect your bottom line. Doug’s active listening strategy, R.A.P.S., introduces techniques for improved communication, building internal and external relationships, and handling unpleasant confrontations. His well-known "Life as Tigger" story animates how employees can positively address inter-departmental strife. Doug shares Disney’s "SCSE" comprehensive service philosophy to illustrate how Disney achieves and maintains service excellence. Other popular customer service modules include Disney’s show business service language and concepts, including why the terms "on-stage and off-stage behavior", "cast member", and "costumes" encourage employees to put on their best "show" in front of the "guest".
Using a variety of activities and approaches, Doug keeps the attendees energized and engaged. He clearly conveys his ideas by including individual and group exercises that illustrate his enthusiastic message. This keynote speech is a great choice for an opening session at your conference. Clients often choose customer service as a topic to set the tone for their meeting and Doug is a master at creating a high-energy and memorable kick-off message. Also, this topic is equally effective for a closing keynote speech. Doug studies conference curriculum and breakouts, then masterfully incorporates vital learning themes into his wrap-up keynotes. Either as a closing or opening keynote presenter, Doug inspires participants to return to their job and share these best practices.
Popular Titles for Customer Service:
Exceptional customer service breaks down if leadership doesn’t model the desired attitude and behavior. Doug zeroes in on the concept of great leadership = great customer service, then reinforces his concepts with examples of successful strategies from Disney and other organizations.
Management is responsible for building a strong team by setting the tone. Few people are "natural born leaders," and this presentation demonstrates how an extraordinary attitude and communication style can transcend the organization and make a difference. Front line employees may service and sell to the "outside" customer, but the leadership team is responsible for role-modeling attitudes and behaviors that inspire heightened productivity with "inside" customers and maximize both personal and professional success.
"Lead the Way and Your Customers and Employees Will follow" is weaved throughout Doug’s message. Doug always personalizes his presentation to include interactive learning activities that match the client’s most important challenges. Leadership and teambuilding and "hands-on" exercises keep participants on their toes, bringing members together to learn how "team" makes a difference.
This is a high-content presentation that will educate and dig deep into your organization’s specific goals. Doug is often asked to design this presentation for executive retreats, building and customizing his learning modules to include the client’s innermost corporate mission, culture, language and development. This popular and impactful leadership session is often expanded into a ½ day and all-day retreats for leadership teams.
Popular Titles for Leadership Speeches:
Even the best and the brightest make mistakes. However, the ability to deal with setbacks, then bounce back even stronger is the hallmark of consistent market leaders. Join Doug as he takes you on a "behind the scenes" tour of the Walt Disney Company to learn about both its successes and how it overcame spectacular obstacles by challenging the status quo and embracing change. Doug’s Disney career included the landmark period in the mid-80’s when Disney changed their corporate culture changed from the arrogant: "We’re the best; why change?" to the progressive: "Don’t rest on your laurels" powerhouse corporation that Disney remains today.
The vast majority of continually successful organizations are those where the prevailing attitude is "change or perish." Competition is fierce but the companies that are willing to reinvent themselves will survive and thrive. Constant growth and change, from the executive levels to the front lines, is what drives sustainability. An attitude of arrogance, indifference, or the victim mentality can bring an organization to its knees. How do the best organizations overcome these growth traps which include turf wars, hierarchical barriers and creative stagnation?
In this thought-provoking presentation, Doug gives multiple examples of how world-class organizations have eliminated barriers to improvement and enthusiastically embraced change. Doug constantly challenges his audience to ponder the question: The world is changing, are you? Participants will learn to reinvent themselves by blending existing knowledge and skills with improved attitudes and habits.
By conducting a personalized needs assessment for every client, Doug assures that his presentation is developed specifically to address his client’s specific growth and change issues. What attitude is prevailing that is, or is not, working? Doug assures that his client’s most important challenges are conveyed by weaving specific client history and examples into his message.
Popular Titles for Change/Change Management Speeches:
The globe is shrinking….is your business expanding? All companies that expand globally, or provide products to culturally diverse customers, eventually run into problems. Learn what companies such as IBM, Starbucks, Procter & Gamble, Intel and Disney have discovered (often the hard way) and how you can benefit from those lessons. This session gives real-life examples that support the concept of think globally, but act locally, and is a "must" for groups that serve a culturally diverse customer or employee base either domestically or internationally.
Doug’s international experience began at the age of 16 when he began studying Japanese. He developed a passion for the study of other cultures and after earning a graduate degree and becoming fluent in Japanese, Doug was hired by Disney. Fast-tracked into management, Doug was on the start-up team for their first international theme park, Tokyo Disneyland, a rousing success story. Doug this time, Doug worked with Disney’s top executives and board members, preparing him for leading their training division upon returning to headquarters.
Following his work with Disney, Doug became a founding member of an international consulting firm with a professor from Stanford University. Their work focused on helping multinational corporations succeed in the global marketplace. In addition to his speaking career, Doug currently works as a consultant to organizations interested in addressing the needs of their diverse employee and customer base. He has coached numerous Fortune 500 companies in adapting their approach to dealing with a changing market and an international audience. As with all his presentations, Doug personalizes this presentation to address the specific needs of the client by including thought-provoking activities, success stories and learning modules to reinforce key messages.
Popular Titles for Global Competitiveness Speeches:
