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Speeches & Workshop Categories/Topics

Doug Lipp’s most popular Categories for speech topics are:

Doug often learns during the needs assessment that clients want a little bit of every topic mixed in with Disney and client success stories! After a careful and thorough needs assessment, Doug weaves the client’s personal history, challenges and goals into his presentation. Attendees typically assume Doug is an employee or association member because his research is so thorough. The following descriptions are guidelines for helping your client choose which topic and title best fits their meeting theme.

Customer Service/Communication/Motivation

The Magic of Exceptional Customer Service

Doug’s Walt Disney University training experience provides fascinating stories, unique insights, and invaluable lessons. Learn how certain skills, attitudes and behavior contribute to exceptional performance to build, win, and keep market share. Service and attitude affect your bottom line. Doug’s active listening strategy, R.A.P.S. introduces techniques for improved communication, building internal and external relationships, and handling unpleasant confrontations. His well-known "Life as Tigger" story animates how employees can positively address intra-departmental strife. Doug shares Disney’s "SCSE" comprehensive service philosophy to illustrate how Disney achieves and maintains service excellence and loyalty. Other popular topics include Disney’s show business service language and concepts, including why the terms "on-stage and off-stage behavior", "cast member", and "costumes" encourage employees to put on their best "show" for the "guest".

Change/Creativity/Innovation

Even Monkeys Fall From Tress, Learn From Mistakes and Embrace Change

Even the best and the brightest make mistakes. However, the ability to deal with setbacks, then bounce back even stronger is the hallmark of consistent market leaders Join Doug as he takes you on a "behind the scenes" tour of the Walt Disney Company to learn about both its successes and how it overcame spectacular obstacles by challenging the status quo and embracing change. Successful organizations embrace the attitude of "change or perish" and are willing to reinvent themselves. How do the best organizations overcome growth traps which include turf wars, hierarchical barriers and creative stagnation? Doug provides examples of how world-class leaders have eliminated these barriers to improvement and enthusiastically embraced change. The world is changing, are you?

Beyond Stuck in the Middle Seat™ Welcome Change & Take Control

What’s the worst place in an airplane? The middle seat! Why? You’re literally stuck in a rotten place, possibly for a long time, and you can’t do anything about it. Or can you? During this presentation, Doug uses the middle seat as a metaphor for what happens to all of us in life. How do you deal with unfortunate situations? When in a situation that you "can’t control," what options do you actually have? This entertaining and thought-provoking presentation addresses such topics as: Creative Problem Solving, Work-Life Balance, Stress Management, and Career Development. Join Doug for some fun as he addresses everything from life-on-the-road horror stories to dealing with organizational change.

Leadership/Teamwork

Lead the Way, Your Customers and Employees Will Follow

Exceptional customer service breaks down if leadership doesn’t model the desired attitude and behavior. Doug zeroes in on the concept of great leadership = great customer service, then reinforces his concepts with examples of successful strategies from Disney and other organizations. Management is responsible for building a strong team by setting the tone. Few people are "natural born leaders," and this presentation demonstrates how an extraordinary attitude and communication style can transcend the organization and make a difference. While front line employees interact with and service the external customer, the leadership team is responsible for the internal customer. The strongest organizations have leaders who role-model attitudes and behaviors that inspire heightened productivity, plus maximize both personal and professional success.

Global Competitiveness/Diversity

The Changing Face of Today’s Customer

The globe is shrinking….is your business expanding? All companies that expand globally or provide products to culturally diverse customers run into problems. Learn what companies such as IBM, Starbucks, Procter & Gamble, Intel and Disney have discovered (often the hard way) and how you can benefit from those lessons. Doug gives real-life examples that support the concept of think globally, but act locally, and is a "must" for groups that serve a culturally diverse customer base either domestically or internationally.