DOUG LIPP, The Art of Customer Service, Leadership, and Change
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Testimonials


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Carlen Media Group (Leadership/Teamwork/Service)

Wow! Wow! and Wow!....pretty much sums up your presentation at the Tony Robbins' Personal Power Seminar. You were sensational!! I especially appreciated the fact that you customized a program to fit the needs of our audience. You did your homework and it showed! The audience loved your storytelling, unmistakable depth of knowledge and quick wit. You held their attention throughout the entire program. In short, Doug, you made us look good!!

Merry Maids (Leadership/Communication)

I can say with certainty that you were the best speaker we've had in recent years. You were easy to follow and your illustrations were most interesting. The audience stayed with you the entire hour which passed far too quickly.

Scudder Investments (Leadership/Customer Service)

Our clients were not only entertained by your energetic and entertaining presentation but they learned something they could take back and apply within their organization. I also wanted to thank you Doug for all your pre-event reserarch

Conseco (Leadership/Customer Service/Change Management)

You have given over 40 presentations to our clients. You consistently provided them with substantiv, content-rich material in a presentation style that is always upbeat and entertaining. In essence, we got a motivational speaker and a business consultant wrapped into one package!

Pepsico (Communication/Leadership/Change)

Your engaging style and personal experience supported your key topics of communication, leaerhip and the need for constant change. We are in a hugely competitive market and your stories of how Disney differentiated itself from the competition were inspiring to all.

Remedy Intelligent Staffing (Teamwork, Service Excellence)

You gave what was without a doubt the best presentation we have ever had. I would like to commend you on your pre-event research. Anyone hearing you would assume that you are a long term Remedy employee due to the skillful way you meshed our company culture, vocabulary, and methods into your presentation.

Regions Bank (Maintaing Service During Change/Teamwork)

Your presentation on how to maintain excellent customer relations during change, in this case a merger, was superb. By spending a significant amount of your time learning about our bank, the acquiring bank, and the specifics of the merger before the event, you were able to deliver a detailed presentation that was meaningful.

LaSalle Advisors (Customer Service)

You have a unique ability to captivate an audience with your delivery and humor while also communicating pertinent and relevant information. Your keynote presentation was the highlight of our conference.

IBM (Diversity)

The key to your successful presentation was your ability to blend an important message with an approach which is effective to an international audience. The examples you shared from your days with Disney in Japan and the U.S. made your message all the more enjoyable.

Sandia National Laboratories (Leadership)

Our Management Team Leadership Conference was a success and your keynote presentation set the tone for the entire day. Your willingness to take time before the conference to understand our needs in terms of the change process was very appreciated and recognized as a key factor for success!

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