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Magic? It’s all about doing the ordinary in an extraordinary way... every day.
Great teams outwit, outplay and outlast the completion. See how Doug uses audience participation to reinforce this concept.
From Walt and Roy Disney to Michael Eisner and Frank Wells … what do great leadership teams have in common?
Popcorn Empowerment and customer service. What’s the connection?
The Balance Paradox: Doug shares customer service secrets from The Pirates of the Caribbean
Friendliness, cleanliness, safety and consistency. Doug shares these Disney University basics.
Disney Studios Donald Duck Quack-Off contest
Doug reinforces the need to step out from behind old policies and procedures to take a risk and create new opportunities.
Are you willing to do business with your non-dominant hand? Doug demonstrates the secret to innovation using audience participation.
Does a 1000% return on investment sound exciting? Learn how an creative and innovative Starbucks manager made this happen.
Are you leveraging your international presence? Doug shares a story about Tokyo Disneyland’s Haunted Mansion that will scare you!
Doug shares Procter & Gamble stories from Japan and Europe about how they used “style switching” to create seamless connections with their market.
Doug shares a story about how Canada’s Bell Mobility turned global understanding into domestic success.
