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THE CHANGING FACE OF TODAY’S CUSTOMER

Customers and employees from around the world are changing the way business is done at home. The Changing Face teaches you vital strategies to attract and retain this rapidly-growing customer and employee base and expand your business, large, or small. Readers will develop \”Cultural Sense,\” learning how to overcome obstacles to a global service and leadership approach. Includes a foreword by Peter Ueberroth and testimonials from prestigious business leaders such as Ken Blanchard, co-author of The One Minute Manager\”

 

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Foreward by Peter Ueberroth (PDF) Download
Introduction by Doug Lipp (PDF) Download
Chapter 1 (PDF) Download

 

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11 – 25 $12.00 each (plus shipping)
26 – 100 $11.00 each (plus shipping)
101 – 250 $10.00 each (plus shipping)
251 – 500 $9.00 each (plus shipping)
501 – 1000 $8.00 each (plus shipping)

EVEN MONKEYS FALL FROM TREES

This book is designed to be a practical tool to help you analyze the service and products you or your organization provide from the standpoint of being in balance. How well are you attending to both the \”art\” and \”science\” needs of your employees and customers? With these 11 exercises that have been adopted by world class organizations, you can determine: Your individual and organizational strengths, where you need to make improvements, Specific action steps to maximize your strengths and minimize your weaknesses….
….a blueprint to attain and maintain your balance!

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Note from The Author (PDF) Download
Introduction (PDF) Download
Table of Contents (PDF) Download
Chapter 6 – Lessons From Disney (PDF) Download

 

“Individual” Orders of 10 and under: Amazon.com

Group Orders Pricing, Please contact our office at 916-962-1231 for help with group orders. or Contact Us.

Quantity Range Price
11 – 25 $11.00 each (plus shipping)
26 – 100 $10.00 each (plus shipping)
101 – 250 $8.00 each (plus shipping)
251 – 500 $7.00 each (plus shipping)
501 – 1000 $6.00 each (plus shipping)

STUCK IN THE MIDDLE SEAT

Sound familiar? They should. You’ve heard or made similar comments when sharing \”life on the road\” stories with your business colleagues or family. Why not tell even more people, or collect some? They’re fun to read, plus you might actually learn some new ways to survive another day as a road warrior.

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Introduction (PDF) Download
Note from The Author (PDF) Download
Sample Cartoon (PDF) Download
Backpage (PDF) Download

 

“Individual” Orders of 10 and under: Amazon.com

Group Orders Pricing, Please contact our office at 916-962-1231 for help with group orders. or Contact Us.

Quantity Range Price
11 – 25 $10.00 each (plus shipping)
26 – 100 $8.00 each (plus shipping)
101 – 250 $7.00 each (plus shipping)
251 – 500 $6.00 each (plus shipping)

DANGER AND OPORTUNITY

Foreign subsidiaries in the US are in crisis. Cross-cultural misunderstandings and ineffective communication leave managers and employees frustrated, confused and angry. In \”Danger and Opportunity\”, authors Lipp and Clarke examine these crises and suggest that within them can be found opportunities for growth and development into stronger organizations.

Click to download the file.
Note from The Author (PDF) Download
Chapter 1 – Introduction (PDF) Download
Table of Contents (PDF) Download
About the Authors (PDF) Download

 

Group Orders Pricing, Please contact our office at 916-962-1231 for help with group orders. or Contact Us.

Quantity Range Price
1 – 50 $15.95 each (plus shipping)