Chevy Managers Shown the Disney Way

It's not rocket science

Fascinating article in Wall Street Journal about customer service at automobile dealerships. It’s amazing how so many leaders miss the point; the Disney difference is much more than pouring money into technology and capital improvements … it’s about friendliness and attention to detail; qualities anyone can afford if they have the desire. I spent years training at the Disney University (precursor to Disney Institute and only for Disney employees). My mentor, Van France, was the founder of Disney U and hand-picked by Walt Disney to create The Happiest Place on Earth. It’s not rocket science, yet so many leaders just don’t get it.

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