The Walt Disney Archives: Preserving the House of the Mouse
Published on: June 29, 2012
The Walt Disney Archives: Preserving the House of the Mouse
What are you doing to preserve your history, improve your present and … ensure your future?
Who wouldn’t get a smile on their face when looking at one of the actual wooden carousel horses used in the movie “Mary Poppins?” Who wouldn’t get a bit introspective when looking at
Injure a Shoulder, Become a Better Leader … What???
Published on: June 7, 2012
Due to a careless move on my part, I tore up my shoulder … on my dominant arm … in a biking accident. After months of exercise and therapy, it became clear that my shoulder would not fully heal without surgery. Fast forward one year to this week, as I sit here in an arm sling, post-surgery, doing my best to take care of daily tasks
The Parking Lot Principle: Transforming Wasted Space Into Gold
Published on: April 27, 2012
Disney theme parks are known as “The Happiest Places on Earth.” How is this environment created? There are certainly many things that help create that unique atmosphere, but there is one in particular that stands out; one thing that reflects Disney’s obsession with creating a great Guest experience by taking care of every detail
Taxes are Due! Customers are Crabby! Words of Wisdom
Published on: April 9, 2012
Taxes are due, our investments have taken a beating, plus we’re sick of bad news from Europe … what to do? Why not call our financial planner and complain?
In preparing for an upcoming keynote for a group of financial planners, I interviewed a number of very talented people − people who really understand the challenge of pr
Global Communication is a Real Pain
Published on: March 27, 2012
In this era of global business and travel, it is truly amazing that anything gets done correctly and on time. With all of the cultural, linguistic and “common sense” differences from country to country and region to region, consider yourself lucky if:
1) You truly understand what people from different cultures a