Check out the following passage I pulled from an early 1980’s Disneyland management training program. The author is Van France, founder of the Disney University, and my mentor.
“Budgets, schedules, reports, more reports, union negotiations, training programs, meetings … more meetings, handbooks, cover-your-ass memos and the endless things which take up your time are of no value unless they end up producing A HAPPY GUEST.”
Van’s zeal for creating the happiest place on earth through innovation, and challenging entrenched behavioral patterns and beliefs mirrored Walt Disney’s approach to creativity; don’t hesitate to stir the pot.
Who on your team is the pot-stirrer?