Books


Disney U
Disney U

Disney U

Disney U - How Disney University Develops the World\'s Most Engaged, Loyal, and Customer-Centric Employees In helping Walt Disney create “The Happiest Place on Earth,” Van France and his team started a business revolution in 1955 that eventually became the Disney University—the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France\'s timeless company values and leadership expertise have turned into a tra…

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The Changing Face of Today’s Customer
The Changing Face of Today’s Customer

The Changing Face of Today’s Customer

Customers and employees from around the world are changing the way business is done at home. The Changing Face teaches you vital strategies to attract and retain this rapidly-growing customer and employee base and expand your business, large, or small. Readers will develop \"Cultural Sense,\" learning how to overcome obstacles to a global service and leadership approach. Includes a foreword by Peter Ueberroth and testimonials from prestigious business leaders such as Ken Blanchard, co-author of …

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Even Monkeys Fall from Trees
Even Monkeys Fall from Trees

Even Monkeys Fall from Trees

This book is designed to be a practical tool to help you analyze the service and products you or your organization provide from the standpoint of being in balance. How well are you attending to both the \"art\" and \"science\" needs of your employees and customers? With these 11 exercises that have been adopted by world class organizations, you can determine: Your individual and organizational strengths, where you need to make improvements, Specific action steps to maximize your strengths and mi…

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Stuck in the Middle Seat
Stuck in the Middle Seat

Stuck in the Middle Seat

Sound familiar? They should. You’ve heard or made similar comments when sharing \"life on the road\" stories with your business colleagues or family. Why not tell even more people, or collect some? They’re fun to read, plus you might actually learn some new ways to survive another day as a road warrior.

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Danger and Opportunity
Danger and Opportunity

Danger and Opportunity

Foreign subsidiaries in the US are in crisis. Cross-cultural misunderstandings and ineffective communication leave managers and employees frustrated, confused and angry. In \"Danger and Opportunity\", authors Lipp and Clarke examine these crises and suggest that within them can be found opportunities for growth and development into stronger organizations. 

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