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Doug’s Bestseller

Disney U

HOW DISNEY UNIVERSITY DEVELOPS THE WORLD’S MOST ENGAGED, LOYAL AND CUSTOMER-CENTRIC EMPLOYEES

Never-before-told stories & timeless lessons from Disney visionaries-PRAISE FOR Disney U:In Disney U, Doug Lipp examines Disney’s timeless company values and leadership lessons, creating a training and development dynasty. It contains never-before-told stories from numerous Disney legends. These pioneers share behind-the-scenes success stories of how they helped bring Walt Disney’s dream to life.
I highly recommend Disney U to anyone interested in building an enduring market presence and brand.”
Stephen Cannon,
President and Chief Executive Officer, Mercedes-Benz USA
 

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THE CHANGING FACE OF TODAY’S CUSTOMER

HOW DISNEY UNIVERSITYDEVELOPES THE WORLD'S MOST ENGAGED, LOYAL, AND CUSTOMER-CENTRIC EMPLOYEES

Customers and employees from around the world are changing the way business is done at home. The Changing Face teaches you vital strategies to attract and retain this rapidly-growing customer and employee base and expand your business, large, or small. Readers will develop \”Cultural Sense,\” learning how to overcome obstacles

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EVEN MONKEYS FALL FROM TREES

STRATEGIES FOR ATTRACTING AND RETAININ A DIVERSE CUSTOMER AND EMPLOYEE BASE IN YOUR LOCAL MARKET

This book is designed to be a practical tool to help you analyze the service and products you or your organization provide from the standpoint of being in balance. How well are you attending to both the \”art\” and \”science\” needs of your employees and customers? With these 11 exercises

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STUCK IN THE MIDDLE SEAT

WHY TRAVELING CAN REALLY SUCK!

Sound familiar? They should. You’ve heard or made similar comments when sharing \”life on the road\” stories with your business colleagues or family. Why not tell even more people, or collect some? They’re fun to read, plus you might actually learn some new ways to survive another day as a

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DANGER AND OPORTUNITY

RESOLVING CONFLICT IN U.S.-BASED JAPANESE SUBSIDIARIES

Foreign subsidiaries in the US are in crisis. Cross-cultural misunderstandings and ineffective communication leave managers and employees frustrated, confused and angry. In \”Danger and Opportunity\”, authors Lipp and Clarke examine these crises and suggest that within them can be found opportunities for growth and development into stronger organizations. Click to

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GLOBAL MANAGEMENT

This book is designed to be the life-preserver for every Japanese manager who relocates to the United States. Most Japanese managers are ill-prepared to manage Americans. When chosen to relocate to their subsidiary companies in the United States, very few Japanese managers receive practical training on how to manage Americans.

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TOKYO DISNEYLAND

In 1983 Disney opened its first international theme park in Tokyo Japan to rave reviews. The success continues to this day. But what happened “behind the scenes” that the public doesn’t know about? How did two dramatically different cultures manage to work through the tremendous cultural barriers to achieve this

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NEGOTIATION MANUAL

More and more Japanese business people are conducting business abroad without the safety net they used to enjoy. Gone are the days of relying solely upon huge trading companies or corporate headquarters to provide a negotiation team. This book helps Japanese business people prepare for the tough job of negotiating

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