“We are not trying to entertain the critics. I’ll take my chances with the public.”
This quote by Walt Disney represents an attitude that more of us should embrace in this era dominated by risk-averse decision makers.
The voice of the customer was, is, and always will be the recipe for success. Yet the cries of critics, pundits and talking-heads all too often cloud leaders’ minds. Critics are paid to … yes, criticize … yet, how many of them buy your products or services?
Your customers’ voices are much more valuable than your critics’. Are you listening?
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