“ Walt regularly walked through the park looking for things to improve. I copied his routine. Facts are easy to identify, I was looking for feelings.“
– Van France, Disney University Founder
Timeless Secrets from Disney U
Capturing Hearts and Minds
Balancing Creativity & Execution
All presentations are customized. Needs assessment time with Doug is included with every project. Great attention to organizational challenges and/or mission is considered when designing a client’s program. Presentations may be a one-hour keynote or up to three hours in a workshop format. Leadership and teamwork programs may contain any of the following learning modules.
How Disney lost, then restored the luster to the Magic Kingdom.
Contrarian thinkers. Brutal Honesty. “Pot stirrers.” Constantly-evolving organizations embrace these innovation imperatives. Does yours?
Walt Disney created a culture of trust and innovation by gathering facts and feelings.
Creative tension and succession-planning ensure longevity.
The non-negotiable values of Innovate, Support, Educate & Entertain drive a culture of unparalleled passion.
Choose the right people. Prepare them. Add them to a culture of respect, trust and honesty.
What values does your leadership embrace? How does your organization ensure top-level strategies and values are embraced by front-line employees? How do you bring these values to life every day while maintaining your focus on projects and staff?
So, you don’t have a famous mouse, duck or tiger? No worries! Anyone can build a durable brand. Here’s a hint: budget is the least of your concerns. Strong leaders are the key to creating, and sustaining, an adaptive culture and timeless brand.
Examine the relationship between leadership team productivity, outstanding service and satisfaction scores. The power of execution, leadership consistency, and transparency is key.
Explore how to tear down departmental silos that destroy teamwork, communication and creativity. Doug shares legendary examples of how Disney and other world-class organizations get it done; strategies anyone can use to excel.
Anyone who has ever been involved in a grand opening knows the feeling. The energy accompanying pre-opening, followed by the eventual letdown afterwards, can be an emotional roller-coaster. Learn how Walt Disney World averted a crisis, reenergized cast members, and dramatically reduced turnover.
Parking lots at Disney theme parks are huge assets used to create customer service differentiators. How? At what cost? Learn outstanding examples of how the best leaders maximize teamwork, communication and innovation. What is the equivalent of the “parking lot principle” in your company?
Develop a massively engaged workforce via a good dose of trust and creative training.
“Do more with less.” “Cut budgets.” “Improve service.” These realities are here to stay and lead to catastrophic burnout and turnover. How do you and your team cope? What can you do to take your creativity, energy and brand to the next level?
Budgets and headcount will always be tight. Creating a culture of trust and creativity is the leader’s role … and is surprisingly inexpensive.
Demand a “Yes If” culture. Learn how Walt Disney created breakthrough technology and unparalleled standards with a no excuses leadership style.
Learning is worthless without action. This 3-step goal-setting process will bring learning to life.
© 2017 G. Doug Lipp & Associates. All Rights Reserved.
Performances and products provided by Doug Lipp are not affiliated with, representative of, or endorsed by the Walt Disney Company.