Doug was a keynote speaker for a large gathering we hosted at our corporate headquarters for approximately 3,000 leaders and team members. He did a great job working with us prior to the event to learn about our culture, our challenges, language and our commitment to customer service. Doug incorporated the information he gathered to personalize his message to our audience. There a great mix of humor and stories with practical application ideas. Our team members still talk about how great he was and walked away with some practical ideas to raise the bar in the service they provide, including “on stage, off stage, good show, bad show”.