Kaiser Permanente – North Valley

Doug was perfect. In fact, our evaluations of his presentation were exemplary. Our staff would like to see us create a Disney University of our own. Thank you for creating a wonderful opening for our event and kick-starting the day in a memorable way!”

Blue Care Network

Doug was our keynote speaker at our all employee meetings. He did a fantastic job at customizing his presentation to our company’s theme of a ‘Culture of Service’. He talked about lessons from Disney on transformation, teamwork and growth. He was enthusiastic, engaging and interacted well with the audience. We received very positive feedback from our employees and are looking to bring him back in the near future for a leadership training.” -Administrative Manager

AAA-Western Regional

I want to extend my personal gratitude for your innovative, engaging and albeit, informative presentation. We have received many positive comments regarding your presentation and the out-of-the-box thinking style that you offered. Everyone can agree that your suggestions certainly drove home the point of proactive company culture.”

Great West Life Assurance- Eastern Canada

Doug is charismatic and knows how to keep the audience’s attention. His perspective comes not only from experience but a deep understanding on how to put a positive spin on customer service. Put into practice, this approach truly motivates staff to implement these methods that have such a great impact and lasting impression on the client. He provides you with concrete ways to incorporate this into your everyday. Leaving this session, I felt revitalized and inspired to go and reinvent myself!