Thank you for all you did to motivate our managers and crew during our recent CMOR. I enjoyed hearing about your expereinces with Disney U … there were so many relevant connections to the work that our teams do every day. I have no doubt that everyone left your presentation feeling engaged and empowered to improve the customer experience they provide. I thank you for that. – U.S. Executive VP, Chief Operation’s Support Officer
Doug was SPEC – TAC – ULAR !!!
You were far and away one of the group’s most impactful exchanges. They walked away not just with a more open mind but a more open heart. I noticed that in the conversations on the bus and during their final internal workshop event they specifically appreciated the way you would always tie back those wonderful personal and Disney stories back to a simple question, “are you showing empathy, are you human?” More than once they quoted the iron fist/velvet glove approach. The examples that certainly seemed to “land” with them were the case of the “lost princess” … provoked some powerful emotion in the audience. Without further ado though, some verbatim feedback:
· Highly inspired
· Very passionate and engaging
· Open up thinking and how we look at customers
· Fun! And learned a lot
People will carry the 7 lessons this year! There were great great learnings from Doug Lipp and it was a privilegedto have been part of the team attending the Leadership Conclave in Dubai and this opportunity to listen to this great speaker!
The conference was a big hit and considered to be the best one this group has ever attended. You have a delightful style that keeps your audience engaged through the use of ‘real-life’ examples and a touch of humor, which in turn makes you very effective in delivering a valuable message in an entertaining way. Your pre-program research and planning was clearly an essential key to your effectiveness in our conference. Your presentation put us in the right frame of mind to challenge various areas of our company in leadership and customer service issues!”