This book is designed to be a practical tool to help you analyze the service and products you or your organization provide from the standpoint of being in balance. How well are you attending to both the \”art\” and \”science\” needs of your employees and customers? With these 11 exercises that have been adopted by world class organizations, you can determine: Your individual and organizational strengths, where you need to make improvements, Specific action steps to maximize your strengths and minimize your weaknesses….
….a blueprint to attain and maintain your balance!
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|Note from The Author (PDF)||Download|
|Table of Contents (PDF)||Download|
|Chapter 6 – Lessons From Disney (PDF)||Download|
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