This book is designed to be a practical tool to help you analyze the service and products you or your organization provide from the standpoint of being in balance. How well are you attending to both the \”art\” and \”science\” needs of your employees and customers? With these 11 exercises that have been adopted by world class organizations, you can determine: Your individual and organizational strengths, where you need to make improvements, Specific action steps to maximize your strengths and minimize your weaknesses….
….a blueprint to attain and maintain your balance!

Click to download the file.
Note from The Author (PDF) Download
Introduction (PDF) Download
Table of Contents (PDF) Download
Chapter 6 – Lessons From Disney (PDF) Download


“Individual” Orders of 10 and under: Amazon.com

Group Orders Pricing, Please contact our office at 916-962-1231 for help with group orders. or Contact Us.

Quantity Range Price
11 – 25 $11.00 each (plus shipping)
26 – 100 $10.00 each (plus shipping)
101 – 250 $8.00 each (plus shipping)
251 – 500 $7.00 each (plus shipping)
501 – 1000 $6.00 each (plus shipping)