Doug Lipp - Blog

“The cold reality is that I may be good at creating new programs, but I’m a lousy administrator. I get nervous and fidgety in meetings and hate rules, regulations, policies, procedures as well as what were becoming popular, budgets.” Van France, Founder, Disney University One Person Can’t Do It All Van France had the rug pulled out from

Consider how you and your organization bring to life these powerful words from Walt Disney: “There is great comfort and inspiration in this feeling of close human relationships and its bearing on our mutual fortunes—a powerful force to overcome the “tough breaks” which are certain to come for most of us from time to time.”  

 “Marketing is the time and money you spend to get people in the door. Training is the investment you make to get customers to come back and employees to stay; it creates loyalty.” Jim Cora, retired chairman, Disneyland International  What is the secret behind the success of Disney’s world famous employee development organiza

All seasoned road warriors know the drill they must go through, at check-in, to ensure a blissful stay: ask for a room away from ice-makers, elevators, partiers and the newlyweds.  Nothing new here.  All too often, however, the staff who check us in don't seem to know anything about the layout of their own property.  I can't even

“The terrible thing about the word ‘communications’ is that we usually don’t know what we are talking about. What are we talking about?” - Van France, Disney University Founder Effective, accurate communication is never easy to attain. Even those with similar backgrounds and values must constantly employ strategies to minimiz