Our “Independent Spirit” is Killing Us
Published on: August 11, 2020
The COVID-19 Leadership Challenge: Leading Ourselves … for Others
I am a proud but dismayed American. I’m afraid our “Independent Spirit” is killing us. Why? The resistance to wearing face masks as a mark of “independence.” And, until we get a COVID-19 vaccine, the independence mindset of many Americans will likely result in thousand
4 Crisis-Tempering Leadership Qualities
Published on: March 23, 2020
The COVID-19 crisis has turned our world upside-down and is forcing us all to assess our personal and professional lives. In response, I found great comfort in re-reading a great book about leadership during crisis. The book: Endurance, Shackleton’s Incredible Voyage by Alfred Lansing chronicles Sir Ernest Shackleton’s ill-fated trans-arctic ex
Stir the Pot
Published on: February 9, 2019
Check out the following passage I pulled from an early 1980’s Disneyland management training program. The author is Van France, founder of the Disney University, and my mentor.
“Budgets, schedules, reports, more reports, union negotiations, training programs, meetings … more meetings, handbooks, cover-your-ass memos and the endless things wh
Disney University-What’s their Secret?
Published on:
The Disney University—a name that carries clout and evokes images of excellence. Mention this highly-regarded institution to any business leader and the question that often follows is:
“How do they develop the world’s most engaged, loyal and customer-centric employees, year after year?”
Although the word “University” is invariably emb
Starbucks, Congratulations … Give Credit to Kelli
Published on: July 23, 2018
With great fanfare, Starbucks announced they’re staffing a store exclusively with employees fluent in American Sign Language, (ASL). Congratulations.
Here’s my question: What took so long? After all, a Starbucks manager created a fantastic bridge to the hearing-impaired community … 18 year ago.
Enjoy the following case study of a truly