4 Crisis-Tempering Leadership Qualities
Published on: March 23, 2020
The COVID-19 crisis has turned our world upside-down and is forcing us all to assess our personal and professional lives. In response, I found great comfort in re-reading a great book about leadership during crisis. The book: Endurance, Shackleton’s Incredible Voyage by Alfred Lansing chronicles Sir Ernest Shackleton’s ill-fated trans-arctic ex
Stir the Pot
Published on: February 9, 2019
Check out the following passage I pulled from an early 1980’s Disneyland management training program. The author is Van France, founder of the Disney University, and my mentor.
“Budgets, schedules, reports, more reports, union negotiations, training programs, meetings … more meetings, handbooks, cover-your-ass memos and the endless things wh
Disney University-What’s their Secret?
Published on:
The Disney University—a name that carries clout and evokes images of excellence. Mention this highly-regarded institution to any business leader and the question that often follows is:
“How do they develop the world’s most engaged, loyal and customer-centric employees, year after year?”
Although the word “University” is invariably emb
Starbucks, Congratulations … Give Credit to Kelli
Published on: July 23, 2018
With great fanfare, Starbucks announced they’re staffing a store exclusively with employees fluent in American Sign Language, (ASL). Congratulations.
Here’s my question: What took so long? After all, a Starbucks manager created a fantastic bridge to the hearing-impaired community … 18 year ago.
Enjoy the following case study of a truly
Lessons from Disney University: The Four Essentials of Employee Development
Published on: October 2, 2017
“It took more than a good idea to bring the Disney University into existence. This new baby in the corporate family wouldn’t have survived had it not been for certain circumstances.”
Van France, Disney University Founder
Which of these reflect your employee development efforts?
“Why aren’t the standard operating