International
Canada
Property / Home / Building
Health / Pharm
Chamber / Consultants
Finance / Banking
Government / Security
Restaurant / Food Service
Associations / Societies
Telecom / MarketingLearning
Leisure / Travel / Sports
Manufact.-Distrib.-Supply
Retail / Grocery
Technology
Transportation
Vet / Agriculture
Insurance
Energy / Environment
Doug session was great – very well received by the team! Thank you!
BD (x2)
Thank you again for a great presentation. The feedback was overwhelmingly positive!
Zillow
We sent out a survey post conference and you were a hit! Here are just a few kind words about your session from some of our franchisees…
“Doug Lipp…Amazing!!!”
“Great convention and Doug Lipp was amazing, he was the perfect key note speaker for the direction Days Inn is heading,
“I found myself nodding in agreement at every point of his speech.”
Working with Doug was really a walk in the park. He was able to tie-in to our theme and he captivated the audience. Doug had the CEOs and CIOs nodding and laughing! I couldn’t ask for more! I’ve gotten only positive reviews of his speech. I have been part of the organizing team of this event for the past 5 years and I am not kidding when I say this was the most engaged our audiences have ever been. We are truly grateful for all he did to make this event possible.
Globe Telecom
Doug did a fantastic job. I just ran into one of our leaders in the hall and he raved about Doug’s portion of the event!
Auction.com
Doug Lipp’s outstanding presentation at our Good Morning Tucson event not only exceeded our expectations but we doubled out attendance. Every business can benefit from heightened levels of customer service. Doug not only gave our audience tools to elevate their customer service, but entertained them from start to finish. Another plus – Doug also practices what he preaches. His communications and on-site coordination clearly sent us a message that our event was as special to him as it was to us. -President & CEO
Tucson Chamber of Commerce 2011
Thank you for all you did to motivate our managers and crew during our recent CMOR. I enjoyed hearing about your expereinces with Disney U … there were so many relevant connections to the work that our teams do every day. I have no doubt that everyone left your presentation feeling engaged and empowered to improve the customer experience they provide. I thank you for that. – U.S. Executive VP, Chief Operation’s Support Officer
McDonalds 2013 Combined Manager/Operator Rally (x3) -Central, Eastern, Western
Thank you for exceeding our expectations! Your Guest Relations program truly broadened our employees’ professional understanding and expertise in the field of service and exceeding customer satisfaction. Your program has been received most favorably by everyone who attended.” – Vice President
Pebble Beach Company (30)
The extended leadership team was very pleased with your performance and found it to be exactly what we were looking for.”
Siemens Health Services
I very recently had the pleasure of having Doug Lipp speak to about 110 of my HR professionals from the US and Canada. Not only was he an impeccable speaker and presenter to drive thought proving questions and cultural change. But he is also an amazing person. I greatly look forward to future dialogue and work with Doug Lipp.
Caterpillar
I wanted to thank you for your exceptional presentation. I do some regional customer service training and found your information to be interesting and refreshing. You have certainly found your niche!” – CHE, Program Director
American Dietetic Association
I want to extend my personal gratitude for your innovative, engaging and albeit, informative presentation. We have received many positive comments regarding your presentation and the out-of-the-box thinking style that you offered. Everyone can agree that your suggestions certainly drove home the point of proactive company culture.”
AAA-Western Regional
Thank you so much for your wonderful program and inspiration on behalf of our entire board. I had people coming up to me after the training to say how much they enjoyed the program and your leadership training – many thanks for you and your hard work during the preparation phase!” -Board Member
NKBA – Annual Conference
Doug was awesome. Our attendees loved him and wished we had schedule him for longer! They had only wonderful things to say.
Fix Auto
You were far and away one of the group’s most impactful exchanges. They walked away not just with a more open mind but a more open heart. I noticed that in the conversations on the bus and during their final internal workshop event they specifically appreciated the way you would always tie back those wonderful personal and Disney stories back to a simple question, “are you showing empathy, are you human?” More than once they quoted the iron fist/velvet glove approach. The examples that certainly seemed to “land” with them were the case of the “lost princess” … provoked some powerful emotion in the audience. Without further ado though, some verbatim feedback:
· Highly inspired
· Very passionate and engaging
· Open up thinking and how we look at customers
· Fun! And learned a lot
We’ve worked with a number of speakers and Doug Lipp was one of the easiest speakers to work with from start to finish. Not only did he want to learn about our organization and Members, he was truly interested in making sure that he delivered the best presentation for our attendees. His enthusiasm for educating and inspiring others is catching. His attention to detail and responsiveness was so appreciated. I’m hopeful that we will be able to work together in the future. It’s clear why he is the success that he is, he cares about the people his works with and the topics he shares.
Naperville Chamber of Commerce
Doug did a fantastic job this morning! Our associates really loved his presentation and his message!!
We couldn’t have been more pleased with your presentation. Our executives were talking about it for days, using your examples and nomenclature. You went over and above to make your presentation relative to where we are in our strategic journey. You hit it out of the ballpark!
Thanks for bringing your inspiring message to Mutual of Omaha last week! The feedback from your session has been glowing. Your message was spot on — very timely and relevant for where we are on our strategic journey. Thanks for lending your time and talents to our organization.
Mutual of Omaha
The attendees thought Doug was fantastic. They loved his message, felt it was very appropriate for our business and they loved his energy.
Bath Fitter
Our team has not stopped talking about how wonderful Doug was – he was inspiring, engaging, realistic and relatable – which are not easy qualities to wrap up in one person. His unique, honest approach was both refreshing and energizing and we are so incredible happy. Your words truly resonated with all of us. Thank you for everything you did to make the event flawless and I do hope our paths cross again!
Thank you for taking the time to create such a meaningful presentation that become part of the fabric of our culture here at Fusion Homes. You are incredibly inspirational while being real and relatable – a very rare combination. We hope you love being a member of our ‘Fabulous: team!
Fusion Homes
Doug was EXTREMELY well received and I have heard nothing but positive feedback! He was such a pro and had the audience so engaged. I have heard more than once that he is the best keynote we have had yet!
New Jersey Apartment Association
Thank you for the outstanding presentation to the PF Chang’s team. You were spot on and did a great job of linking your core message to our evolving mission – it sounded so seamless! Your discussion was insightful and made me smarter. In addition. I deeply appreciate your time and investment in delivering a quality message that mattered.
PF Chang’s
People will carry the 7 lessons this year! There were great great learnings from Doug Lipp and it was a privilegedto have been part of the team attending the Leadership Conclave in Dubai and this opportunity to listen to this great speaker!
Airtel – India
I thoroughly enjoyed working with Doug. He’s genuine, connects well with the audience and has messaging that is right on the mark. this stood out to me, and I know that our attendees found it meaningful, as well. I can already say that preliminary audience feedback places your keynote at the top of event highlights. Bravo in every respect!!
ICIM (Int’l Conf Info. Mgmt.)
Doug was the keynote speaker at our conference. In his preparation, Doug was inquisitive yet thorough, thus creating a presentation that was customized for our clients. On stage he was engaging, passionate and charismatic. Thank you, Doug, for being such an integral part of our conference.
Thank you for speaking at our event. The feedback has been incredible! I think everyone could take away some valuable lessons.
CIBC Equity Markets (Toronto)
Doug was perfect, and did an outstanding job. He was just brilliant and we thank him for everything he did.” – SR VP
Saks Fifth Avenue-General Managers
Doug is a very charismatic public speaker who captivates the audience with his entertaining and interactive stories. Doug did a fantastic job inspiring and motivating the team to strive for a higher level of customer service. He gave our team some different views that were very insightful and useful for our staff and organization.” – National Director, Sales & Operations
We were thrilled to have Doug present at our General Manager’s conference. Doug was incredible, drawing on his experiences and tools used to inspire teams at Disney as the base for a first-class presentation on leadership. He also took the time to familiarize himself with our business, strategy, core values, themes of the conference, and skillfully reinforced those themes throughout his presentation. He was entertaining, dynamic and enlightening, and we would absolutely recommend him to any company looking to inspire their leadership teams.”
Best Buy General Managers
We were thrilled – record attendance and first time ever selling out of the speakers series! We would love to have Doug back again in the next couple of years to dig even deeper.Doug connects with and energizes our Tourism Industry unlike any other speaker that we work with.”
Travel Alberta Speaker Series (x8)
Doug’s pre-event needs assessment discussions with our team enabled him to authentically customize his presentation on ‘Why Change Matters’ for a large group of talented senior leaders, and the feedback from the participants has been universally positive. At the conclusion of his dynamic and interactive presentation, Doug demonstrated his superior ability to ‘think on his feet’ during an open Q & A session. His responses to the participants’ questions were insightful, and he also posed challenges to them that led to further rich discussion. Doug’s interaction with my internal team and the client team demonstrated his superior ability as both a keynote speaker and consultant. He asks probing questions, listens carefully, and then successfully executes his mission!”
US Dept. of Veterans Affairs (VA) Leadership Conference (x2)
Thank you for participating in our meeting on cultural learning. You were superb and enlightening.”
Stanford University
I wanted to personally let you know how incredible your program was for our participants. When asked how willing are you to recommend this program, ALL of our participants gave you the top score. Our boss was only supposed to stay for the first 10-15 minutes but your content so registered with her she made the choice to stay. That’s how powerful you were in delivering the right message in a compelling way and entertaining fashion.
Thank you for taking the time to pull together the content and the stories that achieved that level of resonance. I appreciate the amount of caring and time you placed on this to ensure we hit a home run. I would not be surprised if you get a call to come in for other programs and am thrilled to have been a part of your AT&T story.” – Leadership Development
You did a fantastic job at the Kia Canada National Dealer Meeting. Your presentation was the hit of the meeting. After you left there were several dealers asking, ‘How do I get hold of Doug – he is just what my team needs!’ I handed out several of your cards so be prepared.”
KIA Canada-National Dealers Meeting
The conference was a big hit and considered to be the best one this group has ever attended. You have a delightful style that keeps your audience engaged through the use of ‘real-life’ examples and a touch of humor, which in turn makes you very effective in delivering a valuable message in an entertaining way. Your pre-program research and planning was clearly an essential key to your effectiveness in our conference. Your presentation put us in the right frame of mind to challenge various areas of our company in leadership and customer service issues!”
Frigoscandia Equip.-Denmark
Doug was invited to PMI-Southern Alberta Chapter as a keynote speaker at our yearly convention. Doug’s presentation was relevant to our profession and he spoke with passion and conviction. He left us with tools and techniques to drive success into our projects and delivered his message in a lasting and vibrant way. He had us laughing and reflecting. He was one of our top presenters, easy to coordinate with, and is a genuine, caring person that would be a great add to anyone’s convention.”
PMI (Project management Institute) – Alberta Chapter
We appreciated your participation in our event, not just your presence, but your preparation, insight, and the energy that you brought. We have received numerous comments on how your presentation was a personal highlight for many. You are a true professional and wish you continued success. From this point forward you are an honorary member of the Smith’s team, and I hope our friendship continues.”
Kroger
Thank you for speaking to our managers about leadership and building effective customer service in their restaurants. You presented in a manner that was both humorous and entertaining, while still getting your message across to the entire audience. You completely captured them with your energy, your conviction, and the undeniable truth of your message!
Your workshop was the most powerful of the show, for sure. As a franchise director, it was good to hear the Disney experience from behind the curtain. As a professional coach and aspiring speaker and facilitator, you were extremely inspiring.
KFC (AKFCF)-Nat-l Meeting (x2)
“We all enjoyed the speech you gave to the dealers. We appreciate that you visited some of our dealerships and got to know the ‘ins and outs’ of our business firsthand! Every one of my staff members found Doug Lipp’s closing comments extremely beneficial and value added.”
Deere & Company
Thank you very much for you fabulous speech. Your speech rated 5 out of 5 on almost every survey on the three-day event. People loved you! They laughed they learned something new and they were inspired. Thank goodness you were at the end of the event because you would be a tough act to follow!
AstraZeneca Medical Affairs- Canada National Meeting
I give the highest of regards to Doug for the outstanding presentation he provided to an invited 750 leaders of the Providence Health System. I have received just short of 100 comments regarding his presentation — just to mention a few: “Excellent, engaging speaker,” “Very dynamic and insightful,” and, “Doug was an awesome speaker, I enjoyed every minute of it.” He was everything the leaders mentioned and more! As the one who chose Doug as our Keynote, I was impressed on several levels with him. He reviewed our organization’s information to everyday detail, spoke to our Mission and core values, and he made the connection with his background and our vision so perfectly that you would have thought he was one of our leaders. I highly recommend Doug to any organization, or group of any size, that wishes to motivate and engage their employees, while being entertained in the delivery of his stories and his message. In short, you will not be disappointed!
Providence St. Vincent Medical Center
My client is raving about everything from Doug’s presentation … how professional and gracious he was onsite and how the content was so applicable and engaging for their audience. They also really appreciated Doug being at the reception the night before and getting to know them personally.
Patient’s First
Thank you for speaking at the AUM Business Breakfast. It was outstanding. I appreciate you making our series end on a GREAT note! Everyone has been raving about the presentation. You are a very gifted speaker.”
Auburn University-Montgomery Campus
Doug had an impressive level of knowledge regarding Daymon and its Associates, especially considering he learned most of it in a short amount of time. He was a pleasure to work with!”
Daymon Worldwide
I want to say a very sincere thank you for your time and presentations at the Spirit lunch and breakfast! We’ve received numerous messages from attendees reinforcing how much they enjoyed your presentation! You captured the spirit perfectly and engaged all of us with messages that were relevant, tangible and do-able! You’ll be a hard act to follow!” – CEO
Whistler Chamber of Commerce (x2)-Vancouver
We hired Doug to be the keynote speaker for our annual dealer meeting. Doug was great to work with and delivered an excellent keynote speech. He was very professional in his preparation and delivery, spending time prior to the event learning about the audience and understanding what we were looking for. His delivery kept the audience fully engaged for the entirety of his speech and the survey results from the dealers were outstanding.
Carrier Transicold
Doug Lipp presented to our sales team at a national sales meeting. Doug’s presentation was high energy and right on target. He was inspiring, funny, and most of all interesting. Doug was an absolute professional. He was on time, on topic and very personable. The group was pleased to have someone with such an incredible outlook on life. We would hire Doug again! – Senior Vice President
The work you put into your presentation and your efforts helped train us – because of that we were recognized for the focus we put into our team’s needs. We earned the training team of the year! – Director, National Accounts
Merial USA Animal Health Int’l Mtg.
Doug is a master story teller! He joined our Mercedes-Benz leadership retreat to share some Disney magic surrounding the customer experience. His deep insights into the culture and delivery of customer care had our senior leaders challenged and engaged! A great speaker!” – President & CEO
Mercedes Benz – USA
Doug was the closing speaker at our national sales convention. The audience contained hundreds of sales professionals and Doug kept everyone engaged and attentive with his lessons from Disney University on how to build and maintain a customer-centric culture. If you are looking for an excellent speaker to bring a customer focus to your sales organization look no further than Doug Lipp.”
-Director of Sales
Attached you will find the post meeting survey results for your presentation. It should make you very happy to know that this segment received the highest rating! Thank you so much for your time a dedication to creating a high impact presentation that the audience clearly loved! It was truly a pleasure working with you both! You really did a fantastic job relating your message to examples our team members could easily follow and relate to. Thank you for a great presentation. -Wells Fargo
Wells Fargo Retail Banking-AZ (x2)
Doug was truly an inspiration across our management community. His message about change resonated exceptionally well and brought our mindsets to a new holistic level many had not previously considered. He then took us to a very personal level of understanding how we as individuals can take control and implement our own actions for success.”
Cisco (Supply Team Mgmt)
You did a wonderful job on your presentation, and people really took your message to heart. Thank you so much for your willingness to work with the other presenters AND work with us to ensure a great message! Your dedication is clearly evident. Thank you again!”
Virginia Tech University
At VOX Cinemas we have had the pleasure of working with Doug in his two visits to Dubai. As one of the sponsors for his first event we had the privilege of having Doug do a keynote presentation for over 400 of our team members. The thing that impressed all of us at VOX, was how Doug had taken the time to research our business and the direction the business was heading and integrate this into his presentation. The way in which our own terminology and culture had been integrated made it seem that Doug had been working with our company for over 10 years. The learnings which Doug shared from his time with Disney was educational, entertaining and unlike many other presenters, it was practical and learnings which can be easily implemented into any business for a positive impact. All of us at VOX are looking forward to learning from Doug again in the near future.
Vox Cinemas- Dubai
We were utterly delighted with Doug! He is a very accommodating, gracious person and we really appreciate the effort he made to understand the context and tone of the conference and how he embedded this into his talk. His content was completely relevant to the event and the audience. I would not hesitate to recommend or book him again.”
Barclays Bank Senior Leadership- Spain
We want to thank you for your excellent contribution to make ABA’s National Conference a success. We truly appreciate your time and effort in preparing and presenting at our event. The results of the speaker evaluations are one of ABA’s most successful programs! (In each of the six evaluation categories, you were rated the highest with an average of 4.71-4.85, on a scale of 1-5!)”
American Bankers Association
Doug was our featured guest speaker at the annual BASF Professional & Specialty Solutions business conference in 2016. He very quickly understood our business objectives and delivered an inspirational keynote. The audience was absolutely mesmerized — and at one point, brought to tears. He is a charming and charismatic speaker, connecting with audiences in a way that drives home important business value. He and his team were a pleasure to work with throughout the development and delivery of the program.
BASF Corporation (2018)
Thank you so much for your great presentation! The CMOs really enjoyed it. We really appreciate all the customization you did for our group; it really enhanced the presentation, and the exercises worked really well.
Prudential Int’l Chief Marketing Offers Meeting
Thank you for two wonderful days! The feedback from your sessions has been very positive. Your energy and encouragement will us to take it to the next level. I appreciate how you took the time to know our company and implement our messages into your presentation.”
West Wind Aviation
Doug’s keynote speech provided energy, knowledge and a passion that really came through as he took our group through an educating and entertaining journey to share how Disney University creates the world’s most engaged and customer-centric employees. I was very impressed with how Doug took the time to really understand our business and get to know our team to ensure he delivered a tailored session that gave us great momentum in delivering on our number one priority of putting customers first. The feedback from the group was overwhelmingly positive, and it was said by many that learning from Doug was the highlight of the conference. We really hope working with Doug again in the future. We hired Doug to come and inspire a room of 70 Retail Leaders, and he delivered! – Manager, Training Programs
Telus Area Managers Leadership Conference
Doug spoke at a conference recently about his experiences with Disney University, replaying with great clarity and keen insight the value of giving great customer service. His presentation was fun and informative while keeping the audience engaged and interested in his every word. Doug will give an audience new zest for the art of being a focused service provider. I would highly recommend him as a keynote speaker!”
CKE Restraurants Franchise Conference
Doug ROCKS! He recently spoke at the SEDA Annual Conference in Savannah to a group of 700+ Executives. Doug has a great background in motivation & helping people in all stages of their career. Doug continues to be thought-provoking, great story teller and has a learn-by-doing presentation style that has motivated hundreds of thousands of people around the world to maximize personal and professional folks around the world.
SEDA (Savannah Economic Dev. Authority)
We selected you based on your background, lecture content, and entertaining demo video. We knew that you would be a good speaker. However, during your speech we were pleasantly surprised: you were not only good, you were fantastic! Your ability to grab and command the audience’s attention for the duration of your speech is a rare quality among many of today’s speakers. Instead of waiting for the lecture to end, many commented that the time passed too quickly. Often keynote speakers claim they will research and tailor their speech so it has an impact on your specific audience. Often times, this application is only made on the surface level, approached once during the speech, and then it is back to the standard presentation. This was NOT the case with your speech. You actually did your homework and understood our strategies and referenced their orientation time after time. To this day, we still receive compliments about your entertaining and education lecture. In recommending you as a speaker to another company, I would say, ‘Plain and simple, Doug delivers’.”
Associated Food Stores
Your presentation was top notch and extremely well received – not to mention motivational, informative, and entertaining! I would heartily and without reservation recommend Doug to any organization interested in giving its employees a peek at the dividends of investing in exceptional customer service.”
United States Airforce (Air Mobility Command)
Your presentation, “The Magic of Customer Service,” exceeded my expectations. That is a true indication of customer satisfaction. I heard many positive comments; such as, “This was the best presentation I have ever attended,” “It was well worth my time.” It was a pleasure working with you and your staff. You were very flexible in tailoring the presentation to the mixture of functional groups that would be attending the seminar.
Philips Medical Supplies (ADAC Labs) -Belgium
Doug met every one of our requests and specifications. He tailored and delivered a highly-effective and well-received seminar. Doug is an ideal presenter and has been praised throughout our company. I always look forward to the next opportunity for working with him. – Senior Director
Comcast x 6 (formerly CableData)
We wanted a closing session that would provide our attendees with valuable lessons that they could take with them back to their jobs, and your presentation did just that! Both insightful and humorous, your remarks were a highlight of our event.”
American Express
You were a big hit here at Discover Card – people are still talking about it! I most appreciate the time you took to talk with us beforehand. There were very strong connections you made between our values and your customer focus message. Thank you ever so much! It was a pleasure working with you.”
Discover Financial Services
I want to thank you for helping us launch our Global Finance Diversity Day. Your message was right on target both for the live audience in the theater and for the international attendees who joined via our satellite link. I really appreciated the time you took to get to know our issues and how you wove them into compelling stories and examples. Your own international background and experience with major corporations helped support your message. On a separate note, I enjoyed reading your book, “The Changing Face of Today’s Customer.” It absolutely reflects some of the key issue we are dealing with as our population of employees and customer grows more diverse. We would love to work with you again to build on the themes you introduced.”
Chase (JP Morgan)Employee Diversity Day
Your reputation as an excellent and well-prepared motivational speaker proceeded yourself and you proved that your recognition is well deserved. Rather than speak about generalities, you communicated your message through the use of relevant information and topics that the audience was knowledgeable and comfortable with. Thanks so much!”
KPMG Peat Marwick
We give Doug Lipp an A+ for his presentation to the U.S. Bank Annual Sales Conference. I could tell within minutes of his introduction that he had the complete attention of every participant – no small feat for the very last presenter at the end of a three-day conference! From the moment we met him, Doug gave us 100%. He met us to discuss our goals, reviewed survey results, requested information to tell him more about our group synergies, and provided drafts of his slides for our comment and approval. He attended our breakout sessions in the couple of hours preceding his presentation. After attending those sessions, he amended his opening based on some of the discussion he observed. Doug’s tailor-made presentation was right on target with the message, incorporating our goals and initiatives, and making it very personal to our group. And, of course, Doug is one of the most personable and approachable people you will ever meet. Working with him is a terrific experience!”
US Bank – CA Corp. Banking Cntr.
Thank you for your enlightening presentation! Thank you for participating in our Community meeting. I found your presentation to be right on target regarding the need for cultural diversity and sensitivity. I felt that your diligence and research was well founded and helped to tailor the presentation for our specific needs. You really grabbed the audience attention with your display.”
Accenture (was Anderson Consult.)
Wow! Wow! And Wow!….pretty much sums up your presentation at the Tony Robbins’ Personal Power Seminar. You were sensational!! I especially appreciated the fact that you customized a program to fit the needs of our audience. You did your homework and it showed! The audience loved your storytelling, unmistakable depth of knowledge and quick wit. You held their attention throughout the entire program. In short, Doug, you made us look good!!
Tony Robbins Group (Fortune Mgmt-CA)
Your presentation at the Chamber of Commerce CEO Leadership Conference was a rousing success! Feedback about your presentation, ‘Global Competitiveness in a Local Market,’ has been very positive. The marketplace in the US is indeed changing due to the constant growth of our immigrant population. Your message about meeting the needs of these cultural minorities, as a huge base of potential new customers, was right on target for the attendees of our conference. These CEOs and leaders of the Chambers of Commerce now have some new ideas they can take back to the businesses they support. I also sincerely appreciate the extra preparations you made to tailor your presentation for our members; the audience openly complimented your efforts!”
US Chamber of Commerce
Doug – Thank you! We had a great day and you were a hit. The survey results were fab!
Central Coast Chamber
I can’t tell you how inspirational your presentation was for our GMs! I have received so much positive feedback. Many people ran out and purchased your book, myself included. We look forward to staying in touch.
Pei Wei Asian Diner, Inc.
Doug was SPEC – TAC – ULAR !!!
We loved having Doug at our very first EXMA Panama, and so did the event goers. Everybody absolutely loved Doug’s presentation and delivery! We had many stressful months preparing for the event, but everything went great and we are so happy with the results. Doug definitely played a key role in it being such a success.
EXMA (x6) – Ecuador, Bogota, Panama, Bolivia, Colombia, Lima, Mexico
We recently had Doug as a keynote at our Annual Forum for leading libraries that are members of the Urban Libraries Council. Doug delivered the closing keynote on day one of the Forum. Both Doug and Pam were wonderful to work with leading up to the Forum. Doug took the time to learn about the audience and customize his message. His energy, content, interaction with the participants, and Disney examples were on target for libraries that are focused on providing a high touch experience for their users. We highly recommend him as a keynote.
Urban Libraries Council
I want to say thank you for the great presentation in Buenos Aires. We are very pleased and the retailers took a lot away from it! They were discussing points all week It was a pleasure to work with you. You made it very easy for us!
Sobeys – Argentina (2017)
