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Featured Testimonials

  • BD logo

    Doug session was great – very well received by the team! Thank you!

    BD (x2)
    • Zillow

      Thank you again for a great presentation. The feedback was overwhelmingly positive!

      Zillow
      • Days Inn logo

        We sent out a survey post conference and you were a hit! Here are just a few kind words about your session from some of our franchisees…
        “Doug Lipp…Amazing!!!”
        “Great convention and Doug Lipp was amazing, he was the perfect key note speaker for the direction Days Inn is heading,
        “I found myself nodding in agreement at every point of his speech.”

        Days Inn (Realstar Hospitality)
        • Disneyland

          Working with Doug was really a walk in the park. He was able to tie-in to our theme and he captivated the audience. Doug had the CEOs and CIOs nodding and laughing! I couldn’t ask for more! I’ve gotten only positive reviews of his speech. I have been part of the organizing team of this event for the past 5 years and I am not kidding when I say this was the most engaged our audiences have ever been. We are truly grateful for all he did to make this event possible.

          Globe Telecom
          • auction logo

            Doug did a fantastic job. I just ran into one of our leaders in the hall and he raved about Doug’s portion of the event!

            Auction.com
            • tucsonpng

              Doug Lipp’s outstanding presentation at our Good Morning Tucson event not only exceeded our expectations but we doubled out attendance. Every business can benefit from heightened levels of customer service. Doug not only gave our audience tools to elevate their customer service, but entertained them from start to finish. Another plus – Doug also practices what he preaches. His communications and on-site coordination clearly sent us a message that our event was as special to him as it was to us. -President & CEO

              Tucson Chamber of Commerce 2011
              • Mcdonalds

                Thank you for all you did to motivate our managers and crew during our recent CMOR. I enjoyed hearing about your expereinces with Disney U … there were so many relevant connections to the work that our teams do every day. I have no doubt that everyone left your presentation feeling engaged and empowered to improve the customer experience they provide. I thank you for that.   – U.S. Executive VP, Chief Operation’s Support Officer

                McDonalds 2013 Combined Manager/Operator Rally (x3) -Central, Eastern, Western
                • Pebble Beach resorts

                  Thank you for exceeding our expectations! Your Guest Relations program truly broadened our employees’ professional understanding and expertise in the field of service and exceeding customer satisfaction. Your program has been received most favorably by everyone who attended.”  – Vice President

                  Pebble Beach Company (30)
                  • Siemens

                    The extended leadership team was very pleased with your performance and found it to be exactly what we were looking for.”

                    Siemens Health Services
                    • Caterpillar logo

                      I very recently had the pleasure of having Doug Lipp speak to about 110 of my HR professionals from the US and Canada. Not only was he an impeccable speaker and presenter to drive thought proving questions and cultural change. But he is also an amazing person. I greatly look forward to future dialogue and work with Doug Lipp.

                      Caterpillar
                      • eat right logo

                        I wanted to thank you for your exceptional presentation. I do some regional customer service training and found your information to be interesting and refreshing. You have certainly found your niche!” – CHE, Program Director

                        American Dietetic Association
                        • AAA

                          I want to extend my personal gratitude for your innovative, engaging and albeit, informative presentation. We have received many positive comments regarding your presentation and the out-of-the-box thinking style that you offered. Everyone can agree that your suggestions certainly drove home the point of proactive company culture.”

                          AAA-Western Regional
                          • Testimonials NKBA logo Leadership Keynote Speaker

                            Thank you so much for your wonderful program and inspiration on behalf of our entire board. I had people coming up to me after the training to say how much they enjoyed the program and your leadership training – many thanks for you and your hard work during the preparation phase!” -Board Member

                            NKBA – Annual Conference
                            • Fix Auto

                              Doug was awesome. Our attendees loved him and wished we had schedule him for longer! They had only wonderful things to say.

                              Fix Auto
                              • Petronas

                                You were far and away one of the group’s most impactful exchanges. They walked away not just with a more open mind but a more open heart. I noticed that in the conversations on the bus and during their final internal workshop event they specifically appreciated the way you would always tie back those wonderful personal and Disney stories back to a simple question, “are you showing empathy, are you human?” More than once they quoted the iron fist/velvet glove approach. The examples that certainly seemed to “land” with them were the case of the “lost princess” … provoked some powerful emotion in the audience. Without further ado though, some verbatim feedback:
                                · Highly inspired
                                · Very passionate and engaging
                                · Open up thinking and how we look at customers
                                · Fun! And learned a lot

                                Petronas
                                • Naperville Chamber of Commerce

                                  We’ve worked with a number of speakers and Doug Lipp was one of the easiest speakers to work with from start to finish. Not only did he want to learn about our organization and Members, he was truly interested in making sure that he delivered the best presentation for our attendees. His enthusiasm for educating and inspiring others is catching. His attention to detail and responsiveness was so appreciated. I’m hopeful that we will be able to work together in the future. It’s clear why he is the success that he is, he cares about the people his works with and the topics he shares.

                                  Naperville Chamber of Commerce
                                  • Mutual of Omaha

                                    Doug did a fantastic job this morning! Our associates really loved his presentation and his message!!

                                    We couldn’t have been more pleased with your presentation. Our executives were talking about it for days, using your examples and nomenclature. You went over and above to make your presentation relative to where we are in our strategic journey. You hit it out of the ballpark!

                                    Thanks for bringing your inspiring message to Mutual of Omaha last week! The feedback from your session has been glowing. Your message was spot on — very timely and relevant for where we are on our strategic journey. Thanks for lending your time and talents to our organization.

                                    Mutual of Omaha
                                    • Bath Fitter

                                      The attendees thought Doug was fantastic. They loved his message, felt it was very appropriate for our business and they loved his energy.

                                      Bath Fitter
                                      • Fusion Homes

                                        Our team has not stopped talking about how wonderful Doug was – he was inspiring, engaging, realistic and relatable – which are not easy qualities to wrap up in one person. His unique, honest approach was both refreshing and energizing and we are so incredible happy. Your words truly resonated with all of us. Thank you for everything you did to make the event flawless and I do hope our paths cross again!

                                        Thank you for taking the time to create such a meaningful presentation that become part of the fabric of our culture here at Fusion Homes. You are incredibly inspirational while being real and relatable – a very rare combination. We hope you love being a member of our ‘Fabulous: team!

                                        Fusion Homes
                                        • New Jersey Apartment Association

                                          Doug was EXTREMELY well received and I have heard nothing but positive feedback! He was such a pro and had the audience so engaged. I have heard more than once that he is the best keynote we have had yet!

                                          New Jersey Apartment Association
                                          • PF Chang's

                                            Thank you for the outstanding presentation to the PF Chang’s team. You were spot on and did a great job of linking your core message to our evolving mission – it sounded so seamless! Your discussion was insightful and made me smarter. In addition. I deeply appreciate your time and investment in delivering a quality message that mattered.

                                            PF Chang’s
                                            • Bharti Airtel

                                              People will carry the 7 lessons this year! There were great great learnings from Doug Lipp and it was a privilegedto have been part of the team attending the Leadership Conclave in Dubai and this opportunity to listen to this great speaker!

                                              Airtel – India
                                              • ICMI

                                                I thoroughly enjoyed working with Doug. He’s genuine, connects well with the audience and has messaging that is right on the mark. this stood out to me, and I know that our attendees found it meaningful, as well. I can already say that preliminary audience feedback places your keynote at the top of event highlights. Bravo in every respect!!

                                                ICIM (Int’l Conf Info. Mgmt.)
                                                • CIBC

                                                  Doug was the keynote speaker at our conference. In his preparation, Doug was inquisitive yet thorough, thus creating a presentation that was customized for our clients. On stage he was engaging, passionate and charismatic. Thank you, Doug, for being such an integral part of our conference.

                                                  Thank you for speaking at our event. The feedback has been incredible! I think everyone could take away some valuable lessons.

                                                  CIBC Equity Markets (Toronto)
                                                  • saksfifth copy

                                                    Doug was perfect, and did an outstanding job. He was just brilliant and we thank him for everything he did.” – SR VP

                                                    Saks Fifth Avenue-General Managers
                                                    • Best Buy

                                                      Doug is a very charismatic public speaker who captivates the audience with his entertaining and interactive stories. Doug did a fantastic job inspiring and motivating the team to strive for a higher level of customer service. He gave our team some different views that were very insightful and useful for our staff and organization.” – National Director, Sales & Operations

                                                      We were thrilled to have Doug present at our General Manager’s conference. Doug was incredible, drawing on his experiences and tools used to inspire teams at Disney as the base for a first-class presentation on leadership. He also took the time to familiarize himself with our business, strategy, core values, themes of the conference, and skillfully reinforced those themes throughout his presentation. He was entertaining, dynamic and enlightening, and we would absolutely recommend him to any company looking to inspire their leadership teams.”

                                                      Best Buy General Managers
                                                      • Travel Alberta

                                                        We were thrilled –  record attendance and first time ever selling out of the speakers series! We would love to have Doug back again in the next couple of years to dig even deeper.Doug connects with and energizes our Tourism Industry unlike any other speaker that we work with.”

                                                        Travel Alberta Speaker Series (x8)
                                                        • Department of Veterans Affairs

                                                          Doug’s pre-event needs assessment discussions with our team enabled him to authentically customize his presentation on ‘Why Change Matters’ for a large group of talented senior leaders, and the feedback from the participants has been universally positive. At the conclusion of his dynamic and interactive presentation, Doug demonstrated his superior ability to ‘think on his feet’ during an open Q & A session. His responses to the participants’ questions were insightful, and he also posed challenges to them that led to further rich discussion. Doug’s interaction with my internal team and the client team demonstrated his superior ability as both a keynote speaker and consultant. He asks probing questions, listens carefully, and then successfully executes his mission!”

                                                          US Dept. of Veterans Affairs (VA) Leadership Conference (x2)
                                                          • Stanford University

                                                            Thank you for participating in our meeting on cultural learning. You were superb and enlightening.”

                                                            Stanford University
                                                            • att

                                                              I wanted to personally let you know how incredible your program was for our participants. When asked how willing are you to recommend this program, ALL of our participants gave you the top score. Our boss was only supposed to stay for the first 10-15 minutes but your content so registered with her she made the choice to stay. That’s how powerful you were in delivering the right message in a compelling way and entertaining fashion.
                                                              Thank you for taking the time to pull together the content and the stories that achieved that level of resonance. I appreciate the amount of caring and time you placed on this to ensure we hit a home run. I would not be surprised if you get a call to come in for other programs and am thrilled to have been a part of your AT&T story.” – Leadership Development

                                                              AT&T Leadership
                                                              • KIA

                                                                You did a fantastic job at the Kia Canada National Dealer Meeting. Your presentation was the hit of the meeting. After you left there were several dealers asking, ‘How do I get hold of Doug – he is just what my team needs!’ I handed out several of your cards so be prepared.”

                                                                KIA Canada-National Dealers Meeting
                                                                • frigoscandia1

                                                                  The conference was a big hit and considered to be the best one this group has ever attended. You have a delightful style that keeps your audience engaged through the use of ‘real-life’ examples and a touch of humor, which in turn makes you very effective in delivering a valuable message in an entertaining way. Your pre-program research and planning was clearly an essential key to your effectiveness in our conference. Your presentation put us in the right frame of mind to challenge various areas of our company in leadership and customer service issues!”

                                                                  Frigoscandia Equip.-Denmark
                                                                  • PMI

                                                                    Doug was invited to PMI-Southern Alberta Chapter as a keynote speaker at our yearly convention. Doug’s presentation was relevant to our profession and he spoke with passion and conviction. He left us with tools and techniques to drive success into our projects and delivered his message in a lasting and vibrant way. He had us laughing and reflecting. He was one of our top presenters, easy to coordinate with, and is a genuine, caring person that would be a great add to anyone’s convention.”

                                                                    PMI (Project management Institute) – Alberta Chapter
                                                                    • Kroger Logo

                                                                      We appreciated your participation in our event, not just your presence, but your preparation, insight, and the energy that you brought. We have received numerous comments on how your presentation was a personal highlight for many. You are a true professional and wish you continued success. From this point forward you are an honorary member of the Smith’s team, and I hope our friendship continues.”

                                                                      Kroger
                                                                      • AKFCF

                                                                        Thank you for speaking to our managers about leadership and building effective customer service in their restaurants. You presented in a manner that was both humorous and entertaining, while still getting your message across to the entire audience. You completely captured them with your energy, your conviction, and the undeniable truth of your message!

                                                                        Your workshop was the most powerful of the show, for sure. As a franchise director, it was good to hear the Disney experience from behind the curtain. As a professional coach and aspiring speaker and facilitator, you were extremely inspiring.

                                                                        KFC (AKFCF)-Nat-l Meeting (x2)
                                                                        • John Deere

                                                                          “We all enjoyed the speech you gave to the dealers. We appreciate that you visited some of our dealerships and got to know the ‘ins and outs’ of our business firsthand! Every one of my staff members found Doug Lipp’s closing comments extremely beneficial and value added.”

                                                                          Deere & Company
                                                                          • AstraZeneca

                                                                            Thank you very much for you fabulous speech. Your speech rated 5 out of 5 on almost every survey on the three-day event. People loved you! They laughed they learned something new and they were inspired. Thank goodness you were at the end of the event because you would be a tough act to follow!

                                                                            AstraZeneca Medical Affairs- Canada National Meeting
                                                                            • providence

                                                                              I give the highest of regards to Doug for the outstanding presentation he provided to an invited 750 leaders of the Providence Health System. I have received just short of 100 comments regarding his presentation — just to mention a few: “Excellent, engaging speaker,” “Very dynamic and insightful,” and, “Doug was an awesome speaker, I enjoyed every minute of it.” He was everything the leaders mentioned and more! As the one who chose Doug as our Keynote, I was impressed on several levels with him. He reviewed our organization’s information to everyday detail, spoke to our Mission and core values, and he made the connection with his background and our vision so perfectly that you would have thought he was one of our leaders. I highly recommend Doug to any organization, or group of any size, that wishes to motivate and engage their employees, while being entertained in the delivery of his stories and his message. In short, you will not be disappointed!

                                                                              Providence St. Vincent Medical Center
                                                                              • Patients First

                                                                                My client is raving about everything from Doug’s presentation … how professional and gracious he was onsite and how the content was so applicable and engaging for their audience. They also really appreciated Doug being at the reception the night before and getting to know them personally.

                                                                                Patient’s First
                                                                                • Whistler Chamber

                                                                                  I want to say a very sincere thank you for your time and presentations at the Spirit lunch and breakfast! We’ve received numerous messages from attendees reinforcing how much they enjoyed your presentation! You captured the spirit perfectly and engaged all of us with messages that were relevant, tangible and do-able! You’ll be a hard act to follow!” – CEO

                                                                                  Whistler Chamber of Commerce (x2)-Vancouver
                                                                                  • auburn univ

                                                                                    Thank you for speaking at the AUM Business Breakfast. It was outstanding. I appreciate you making our series end on a GREAT note! Everyone has been raving about the presentation. You are a very gifted speaker.”

                                                                                    Auburn University-Montgomery Campus
                                                                                    • Daymon Worldwide

                                                                                      Doug had an impressive level of knowledge regarding Daymon and its Associates, especially considering he learned most of it in a short amount of time. He was a pleasure to work with!”

                                                                                      Daymon Worldwide
                                                                                      • Carrier logo

                                                                                        We hired Doug to be the keynote speaker for our annual dealer meeting. Doug was great to work with and delivered an excellent keynote speech. He was very professional in his preparation and delivery, spending time prior to the event learning about the audience and understanding what we were looking for. His delivery kept the audience fully engaged for the entirety of his speech and the survey results from the dealers were outstanding.

                                                                                        Carrier Transicold
                                                                                        • Merial

                                                                                          Doug Lipp presented to our sales team at a national sales meeting. Doug’s presentation was high energy and right on target. He was inspiring, funny, and most of all interesting. Doug was an absolute professional. He was on time, on topic and very personable. The group was pleased to have someone with such an incredible outlook on life. We would hire Doug again! – Senior Vice President

                                                                                          The work you put into your presentation and your efforts helped train us – because of that we were recognized for the focus we put into our team’s needs. We earned the training team of the year! – Director, National Accounts

                                                                                          Merial USA Animal Health Int’l Mtg.
                                                                                          • Mercedes

                                                                                            Doug is a master story teller! He joined our Mercedes-Benz leadership retreat to share some Disney magic surrounding the customer experience. His deep insights into the culture and delivery of customer care had our senior leaders challenged and engaged! A great speaker!” – President & CEO

                                                                                            Mercedes Benz – USA
                                                                                            • ThermoFisher

                                                                                              Doug was the closing speaker at our national sales convention. The audience contained hundreds of sales professionals and Doug kept everyone engaged and attentive with his lessons from Disney University on how to build and maintain a customer-centric culture. If you are looking for an excellent speaker to bring a customer focus to your sales organization look no further than Doug Lipp.”
                                                                                              -Director of Sales

                                                                                              Thermo Fisher Scientific
                                                                                              • Wells Fargo

                                                                                                Attached you will find the post meeting survey results for your presentation. It should make you very happy to know that this segment received the highest rating! Thank you so much for your time a dedication to creating a high impact presentation that the audience clearly loved! It was truly a pleasure working with you both! You really did a fantastic job relating your message to examples our team members could easily follow and relate to. Thank you for a great presentation. -Wells Fargo

                                                                                                Wells Fargo Retail Banking-AZ (x2)
                                                                                                • Cisco

                                                                                                  Doug was truly an inspiration across our management community.   His message about change resonated exceptionally well and brought our mindsets to a new holistic level many had not previously considered.   He then took us to a very personal level of understanding how we as individuals can take control and implement our own actions for success.”

                                                                                                  Cisco (Supply Team Mgmt)
                                                                                                  • VA tech

                                                                                                    You did a wonderful job on your presentation, and people really took your message to heart. Thank you so much for  your willingness to work with the other presenters AND work with us to ensure a great message! Your dedication is clearly evident. Thank you again!”

                                                                                                    Virginia Tech University
                                                                                                    • VOX Cinemas

                                                                                                      At VOX Cinemas we have had the pleasure of working with Doug in his two visits to Dubai. As one of the sponsors for his first event we had the privilege of having Doug do a keynote presentation for over 400 of our team members. The thing that impressed all of us at VOX, was how Doug had taken the time to research our business and the direction the business was heading and integrate this into his presentation. The way in which our own terminology and culture had been integrated made it seem that Doug had been working with our company for over 10 years. The learnings which Doug shared from his time with Disney was educational, entertaining and unlike many other presenters, it was practical and learnings which can be easily implemented into any business for a positive impact.  All of us at VOX are looking forward to learning from Doug again in the near future.

                                                                                                      Vox Cinemas- Dubai
                                                                                                      • Barclays

                                                                                                        We were utterly delighted with Doug! He is a very accommodating, gracious person and we really appreciate the effort he made to understand the context and tone of the conference and how he embedded this into his talk. His content was completely relevant to the event and the audience. I would not hesitate to recommend or book him again.”

                                                                                                        Barclays Bank Senior Leadership- Spain
                                                                                                        • American Bankers Association

                                                                                                          We want to thank you for your excellent contribution to make ABA’s National Conference a success. We truly appreciate your time and effort in preparing and presenting at our event. The results of the speaker evaluations are one of ABA’s most successful programs! (In each of the six evaluation categories, you were rated the highest with an average of 4.71-4.85, on a scale of 1-5!)”

                                                                                                          American Bankers Association
                                                                                                          • BASF Corporation

                                                                                                            Doug was our featured guest speaker at the annual BASF Professional & Specialty Solutions business conference in 2016. He very quickly understood our business objectives and delivered an inspirational keynote. The audience was absolutely mesmerized — and at one point, brought to tears. He is a charming and charismatic speaker, connecting with audiences in a way that drives home important business value. He and his team were a pleasure to work with throughout the development and delivery of the program.

                                                                                                            BASF Corporation (2018)
                                                                                                            • Prudential logo

                                                                                                              Thank you so much for your great presentation! The CMOs really enjoyed it. We really appreciate all the customization you did for our group; it really enhanced the presentation, and the exercises worked really well.

                                                                                                              Prudential Int’l Chief Marketing Offers Meeting
                                                                                                              • West Wind Aviation

                                                                                                                Thank you for two wonderful days! The feedback from your sessions has been very positive. Your energy and encouragement will us to take it to the next level. I appreciate how you took the time to know our company and implement our messages into your presentation.”

                                                                                                                West Wind Aviation
                                                                                                                • telus

                                                                                                                  Doug’s keynote speech provided energy, knowledge and a passion that really came through as he took our group through an educating and entertaining journey to share how Disney University creates the world’s most engaged and customer-centric employees. I was very impressed with how Doug took the time to really understand our business and get to know our team to ensure he delivered a tailored session that gave us great momentum in delivering on our number one priority of putting customers first. The feedback from the group was overwhelmingly positive, and it was said by many that learning from Doug was the highlight of the conference. We really hope working with Doug again in the future. We hired Doug to come and inspire a room of 70 Retail Leaders, and he delivered! – Manager, Training Programs

                                                                                                                  Telus Area Managers Leadership Conference
                                                                                                                  • cke restaraunt

                                                                                                                    Doug spoke at a conference recently about his experiences with Disney University, replaying with great clarity and keen insight the value of giving great customer service. His presentation was fun and informative while keeping the audience engaged and interested in his every word. Doug will give an audience new zest for the art of being a focused service provider. I would highly recommend him as a keynote speaker!”

                                                                                                                    CKE Restraurants Franchise Conference
                                                                                                                    • SEDA (Savannah Economic Dev. Authority)

                                                                                                                      Doug ROCKS! He recently spoke at the SEDA Annual Conference in Savannah to a group of 700+ Executives. Doug has a great background in motivation & helping people in all stages of their career. Doug continues to be thought-provoking, great story teller and has a learn-by-doing presentation style that has motivated hundreds of thousands of people around the world to maximize personal and professional folks around the world.

                                                                                                                      SEDA (Savannah Economic Dev. Authority)
                                                                                                                      • US Bank

                                                                                                                        We give Doug Lipp an A+ for his presentation to the U.S. Bank Annual Sales Conference. I could tell within minutes of his introduction that he had the complete attention of every participant – no small feat for the very last presenter at the end of a three-day conference! From the moment we met him, Doug gave us 100%. He met us to discuss our goals, reviewed survey results, requested information to tell him more about our group synergies, and provided drafts of his slides for our comment and approval. He attended our breakout sessions in the couple of hours preceding his presentation. After attending those sessions, he amended his opening based on some of the discussion he observed. Doug’s tailor-made presentation was right on target with the message, incorporating our goals and initiatives, and making it very personal to our group. And, of course, Doug is one of the most personable and approachable people you will ever meet. Working with him is a terrific experience!”

                                                                                                                        US Bank – CA Corp. Banking Cntr.
                                                                                                                        • American Express

                                                                                                                          We wanted a closing session that would provide our attendees with valuable lessons that they could take with them back to their jobs, and your presentation did just that! Both insightful and humorous, your remarks were a highlight of our event.”

                                                                                                                          American Express
                                                                                                                          • Tony Robins Group

                                                                                                                            Wow! Wow! And Wow!….pretty much sums up your presentation at the Tony Robbins’ Personal Power Seminar. You were sensational!! I especially appreciated the fact that you customized a program to fit the needs of our audience. You did your homework and it showed! The audience loved your storytelling, unmistakable depth of knowledge and quick wit. You held their attention throughout the entire program. In short, Doug, you made us look good!!

                                                                                                                            Tony Robbins Group (Fortune Mgmt-CA)
                                                                                                                            • associated food

                                                                                                                              We selected you based on your background, lecture content, and entertaining demo video. We knew that you would be a good speaker. However, during your speech we were pleasantly surprised: you were not only good, you were fantastic! Your ability to grab and command the audience’s attention for the duration of your speech is a rare quality among many of today’s speakers. Instead of waiting for the lecture to end, many commented that the time passed too quickly. Often keynote speakers claim they will research and tailor their speech so it has an impact on your specific audience. Often times, this application is only made on the surface level, approached once during the speech, and then it is back to the standard presentation. This was NOT the case with your speech. You actually did your homework and understood our strategies and referenced their orientation time after time. To this day, we still receive compliments about your entertaining and education lecture. In recommending you as a speaker to another company, I would say, ‘Plain and simple, Doug delivers’.”

                                                                                                                              Associated Food Stores
                                                                                                                              • Philips

                                                                                                                                Your presentation, “The Magic of Customer Service,” exceeded my expectations. That is a true indication of customer satisfaction. I heard many positive comments; such as, “This was the best presentation I have ever attended,” “It was well worth my time.” It was a pleasure working with you and your staff. You were very flexible in tailoring the presentation to the mixture of functional groups that would be attending the seminar.

                                                                                                                                Philips Medical Supplies (ADAC Labs) -Belgium
                                                                                                                                • JP Morgan

                                                                                                                                  I want to thank you for helping us launch our Global Finance Diversity Day. Your message was right on target both for the live audience in the theater and for the international attendees who joined via our satellite link. I really appreciated the time you took to get to know our issues and how you wove them into compelling stories and examples. Your own international background and experience with major corporations helped support your message. On a separate note, I enjoyed reading your book, “The Changing Face of Today’s Customer.” It absolutely reflects some of the key issue we are dealing with as our population of employees and customer grows more diverse. We would love to work with you again to build on the themes you introduced.”

                                                                                                                                  Chase (JP Morgan)Employee Diversity Day
                                                                                                                                  • KPMG

                                                                                                                                    Your reputation as an excellent and well-prepared motivational speaker proceeded yourself and you proved that your recognition is well deserved. Rather than speak about generalities, you communicated your message through the use of relevant information and topics that the audience was knowledgeable and comfortable with. Thanks so much!”

                                                                                                                                    KPMG Peat Marwick
                                                                                                                                    • US air force

                                                                                                                                      Your presentation was top notch and extremely well received – not to mention motivational, informative, and entertaining! I would heartily and without reservation recommend Doug to any organization interested in giving its employees a peek at the dividends of investing in exceptional customer service.”

                                                                                                                                      United States Airforce (Air Mobility Command)
                                                                                                                                      • Discover

                                                                                                                                        You were a big hit here at Discover Card – people are still talking about it! I most appreciate the time you took to talk with us beforehand. There were very strong connections you made between our values and your customer focus message. Thank you ever so much! It was a pleasure working with you.”

                                                                                                                                        Discover Financial Services
                                                                                                                                        • Comcast

                                                                                                                                          Doug met every one of our requests and specifications. He tailored and delivered a highly-effective and well-received seminar. Doug is an ideal presenter and has been praised throughout our company. I always look forward to the next opportunity for working with him. – Senior Director

                                                                                                                                          Comcast x 6 (formerly CableData)
                                                                                                                                          • accenture

                                                                                                                                            Thank you for your enlightening presentation! Thank you for participating in our Community meeting. I found your presentation to be right on target regarding the need for cultural diversity and sensitivity. I felt that your diligence and research was well founded and helped to tailor the presentation for our specific needs. You really grabbed the audience attention with your display.”

                                                                                                                                            Accenture (was Anderson Consult.)
                                                                                                                                            • US Chamber of Commerce

                                                                                                                                              Your presentation at the Chamber of Commerce CEO Leadership Conference was a rousing success! Feedback about your presentation, ‘Global Competitiveness in a Local Market,’ has been very positive. The marketplace in the US is indeed changing due to the constant growth of our immigrant population. Your message about meeting the needs of these cultural minorities, as a huge base of potential new customers, was right on target for the attendees of our conference. These CEOs and leaders of the Chambers of Commerce now have some new ideas they can take back to the businesses they support. I also sincerely appreciate the extra preparations you made to tailor your presentation for our members; the audience openly complimented your efforts!”

                                                                                                                                              US Chamber of Commerce
                                                                                                                                              • Central Coast CCI Logo

                                                                                                                                                Doug – Thank you! We had a great day and you were a hit. The survey results were fab!

                                                                                                                                                Central Coast Chamber
                                                                                                                                                • Pei Wei Asian Diner

                                                                                                                                                  I can’t tell you how inspirational your presentation was for our GMs! I have received so much positive feedback. Many people ran out and purchased your book, myself included. We look forward to staying in touch.

                                                                                                                                                  Pei Wei Asian Diner, Inc.
                                                                                                                                                  • EXMA

                                                                                                                                                    Doug was SPEC – TAC – ULAR !!!

                                                                                                                                                    We loved having Doug at our very first EXMA Panama, and so did the event goers. Everybody absolutely loved Doug’s presentation and delivery! We had many stressful months preparing for the event, but everything went great and we are so happy with the results. Doug definitely played a key role in it being such a success.

                                                                                                                                                    EXMA (x6) – Ecuador, Bogota, Panama, Bolivia, Colombia, Lima, Mexico
                                                                                                                                                    • urbanlibrary

                                                                                                                                                      We recently had Doug as a keynote at our Annual Forum for leading libraries that are members of the Urban Libraries Council. Doug delivered the closing keynote on day one of the Forum. Both Doug and Pam were wonderful to work with leading up to the Forum. Doug took the time to learn about the audience and customize his message. His energy, content, interaction with the participants, and Disney examples were on target for libraries that are focused on providing a high touch experience for their users. We highly recommend him as a keynote.

                                                                                                                                                      Urban Libraries Council
                                                                                                                                                      • sobeys logo

                                                                                                                                                        I want to say thank you for the great presentation in Buenos Aires. We are very pleased and the retailers took a lot away from it! They were discussing points all week It was a pleasure to work with you. You made it very easy for us!

                                                                                                                                                        Sobeys – Argentina (2017)

All Industries

(405 Result)

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AAA-National
AAA-Western Regional

I want to extend my personal gratitude for your innovative, engaging and albeit, informative presentation. We have received many positive comments regarding your presentation and the out-of-the-box thinking style that you offered. Everyone can agree that your suggestions certainly drove home the point of proactive company culture.”

AAIM
Abbott Diagnostics -Commercial Global Services
Abbott Diagnostics Canada Service/Ops
Abbott Laboratories, Cataloyalist Summit

Doug was a fantastic keynote speaker. He customized his presentation so that it really meant something to our audience; it was not a cookie-cutter presentation. He did a great job making his ideas relevant to us. He was engaging and entertaining, and he presented information that was actionable for our group. Doug told applicable stories, and we were able to take away lessons learned that were valuable and relevant. He was one of the best speakers we’ve hired!

Aberdeen Group

We appreciate you taking the time to speak at the CSO summit last week. We heard nothing but positive feedback from attendees on the content that was delivered. You did a fabulous job conveying your message and leaving participants with valuable information to take back to their service organizations.

ABPM-Assoc. Briefing Program Managers
AC Nielsen Company

Thank you for making our conference a success. Your presentation was very relevant, informative, positive, and you drew in the conference theme really well. You are an amazing speaker.”

ACAM (Alliance Community Association Managers

Thank you for the amazing work you did with our MindShare group. We had nothing but glowing reviews from our attendees. All of your extra assessment efforts were much appreciated!

Accenture (was Anderson Consult.)

Thank you for your enlightening presentation! Thank you for participating in our Community meeting. I found your presentation to be right on target regarding the need for cultural diversity and sensitivity. I felt that your diligence and research was well founded and helped to tailor the presentation for our specific needs. You really grabbed the audience attention with your display.”

Access Distribution (GE)
ACT (Assn. for Commuter Transportation)

I was delighted to have Doug join us as the keynote speaker for the Association for Commuter Transportation’s annual international conference. I’ve seen and worked with a lot of keynote speakers over the years and they’ve run the gamut from poor to superb and everything in between. Doug was, quite honestly, off the charts great. His preparation process and tailoring of the presentation not only exceeded expectations but also was more effective than with any other speaker I’ve worked with. He was engaging and high energy and ‘hooked’ every member of the audience. He did the perfect job setting the tone for our event, and his message couldn’t have been more on point. I highly recommend him to other businesses, groups, and associations without reservation.

ActivX Biosciences (x3)

My sincere thanks for a terrific job. I hope we are able to have you return for additional speaking.

Acura Automobile Division

You were effective in encouraging me to think about how our multicultural customers are treated in our Dealership Service departments. You target an important issue that many companies now face, and more will face in the future. Thank you for enlightening me!”

Acura Western Zone Office
ADM
ADM Investor Services
ADM Investor Services
ADP Small Business Services
Advanstar Call Center
Aerospace Credit Union Conference
Affiliated Distributors
AFIA (American Food Industry Assn)

Thank you so much for an excellent presentation at The CAAR Conference. We received excellent feedback from your session, and I was particularly pleased and impressed with how you wove our Edge of an Era theme, as well as the content from other presentations into your talk. I can tell you wholeheartedly that you are my new bar for speaker excellence. You were the perfect cap to our program. Thank you for your contribution to our event.” – President & CEO

AgChoice Farm Credit
Airtel – India

People will carry the 7 lessons this year! There were great great learnings from Doug Lipp and it was a privilegedto have been part of the team attending the Leadership Conclave in Dubai and this opportunity to listen to this great speaker!

Alberta Minister of Culture

In the training that Doug did for sixty employees of the Alberta Government’s Culture Ministry, he not only looked at the Disney way of doing things, but branched beyond that into specific, focused exercises that really served our needs. Doug and Pam were great to communicate and work with and they always let us know that we would achieve our goals and send our people away with a better understanding and skill set with which to give our guests a fantastic visitor experience. True popcorn empowerment.” -Director

Allconnect
Alliant Credit Union
Allscripts
Allstate

In all my years of event planning, I have never seen a speaker do such an excellent job integrating our strategy and messaging into their presentation – it is typically an after-thought. You clearly had our best interest at heart! And the feedback is outstanding.

Alphagraphics
Ambulatory Surgery Foundation
Amdocs Inc.

The event was very well received. Our client AT&T was very excited about your message.

American Bankers Association

We want to thank you for your excellent contribution to make ABA’s National Conference a success. We truly appreciate your time and effort in preparing and presenting at our event. The results of the speaker evaluations are one of ABA’s most successful programs! (In each of the six evaluation categories, you were rated the highest with an average of 4.71-4.85, on a scale of 1-5!)”

American Bus Association

Thanks to your professionalism, energy, and invaluable message, our delegates have told us this was one of the most productive meetings in recent memory. Our delegates cannot seem to get enough of you! I have heard many say that they could have spent hours in a seminar with you. The information you presented is a vital part of our industry and your presentation style made for the perfect closing to our educational seminars. Our delegates walked away with solid ideas and a revitalized energy for their chosen careers.

American College
American Council for Technology
American Dental Trade Association
American Dietetic Association

I wanted to thank you for your exceptional presentation. I do some regional customer service training and found your information to be interesting and refreshing. You have certainly found your niche!” – CHE, Program Director

American Express

We wanted a closing session that would provide our attendees with valuable lessons that they could take with them back to their jobs, and your presentation did just that! Both insightful and humorous, your remarks were a highlight of our event.”

American Family Ins.-Annual Mtg.

Doug spoke at our company conference and was outstanding! Would highly recommend him for any organization wanting to increase customer satisfaction!

American Family Mutual Insurance-Wisconsin

Doug’s real world experience with Disney and deep insight into the customer experience translated well to our sales organization. I implemented many of his strategies in my business unit and my customers and employees are better for it. As a speaker, he is entertaining and easy to follow. Doug challenges the status quo with his Art and Science of outstanding customer service. He’s terrific and one of my favorite communicators.

American Gem Society Conclave
American Healthcare Association
American Honda Motor Company (Acura) x2

I wanted to thank you for your outstanding presentation. I am an EXCELL facilitator at Main Line Honda. I was hanging on every word you said. I could really use your inspiration. You inspired me with many really good ideas. I look forward to the next time I get to hear you speak.”

American Lighting Association

Thank you for lending your expertise to our Annual Conference. It was a great success and probably the very best conference ever! On a scale of 1-5 (five being exceptional), your sessions were rated 4.82. We have a very discerning group, so this score is outstanding!”

American Marketing Association, British Columbia

Thank you so much for being a part of the BCAMA’s VISION conference and for your fascinating and engaging presentation. We have heard such great feedback from the audience! Your presentation and insights made our VISION such a successful event and has bolstered its reputation as the premier event for the area’s marketers.”

American Public Trans. Assoc.
American Society of Military Comptrollers
Americas Health Insurance Plans (AHIP)

Thanks for helping to make the recent AHSP Communications Conference a success. Your presentation was a big hit: my colleagues from around the country found it informative, engaging, through-provoking, and entertaining. The conference means a lot to me. And so I am grateful that you are already an important dimension and doing so at such a high level.

AMJ Campbell -ON (x3)

Your presentation “Lead the Way, Customers Will Follow” was pragmatic, captivating, and will become long lasting to us! We have now based our internal Customer Service Training Program on your unique message. Each of our franchises from coast to coast now has a representative dedicated to promoting and maintaining your message. I wish to commend you on your personal passion, Doug – you absolutely DO inspire and demonstrative greatness!

ANATO (Assn. Colombia Tourism)
Anchor Wall Systems
Apartment Association of Metropolitan Denver
Apptis Technology Solutions
Arizona Fire Chiefs- Fire & EMS Leadership Conference

We had Doug make the closing general session presentation at our leadership conference and to say that he was a hit would be a gross understatement. Our folks are still talking about the impact his presentation had on the both personally and professionally. He spent the time in advance to tailor the presentation to make it relevant to our audience (fire chiefs), and he hit the points we discussed dead on. I would not hesitate to recommend Doug as a presenter and would love to have him back for a future conference.” – Fire Chief, Executive Director

Arkansas Dept. of Tourism

We endeavor to present outstanding speakers who can share innovative thinking and creative approaches to problems faced by our audience. We have heard many favorable comments from the delegates about your participation in the conference. We appreciate your hefty contribution to upholding this tradition.

Arthur Lok Jack Graduate School of Business-Trinidad, Tobago

Doug was amazing! His keynotes were not only entertaining, but he delivered the content he promised. He  was personable and addressed all queries the audience had on the subject matter. It was a pleasure working with him – a true professional, customer service expert, and gentleman. If you want someone to help improve the customer service of your organization Douglas is one of the best! Thanks Doug for your contribution to making our event a success. -Conference Manager

ASDA (American Society Dermatological Surgery)

Doug was superb. The room was packed, and he blew everyone out of the water. Anyone who missed it heard from everyone who saw it and wished we had the ability to distribute a recording. He was just the right speaker and the attendees were more than thrilled!

Asociacion Colombiana de Contact Centers – ACDECC (Bogata, Colombia)
Asociacion de Gerentes- Guatemala City

Gracias! We appreciated your words. The result of your evaluation reflect that it was a great presentation – thanks for sharing it with all of us!

Aspect Software
Assoc. of Independent Corrugated Converters

Thanks for your great presentation. We especially appreciated your emphasis on leadership and developing future leaders – our members certainly enjoyed your message and the style of your presentation! It was evident by the number of people you held in the room!

Assoc. of General Contractors
Associated Food Stores

We selected you based on your background, lecture content, and entertaining demo video. We knew that you would be a good speaker. However, during your speech we were pleasantly surprised: you were not only good, you were fantastic! Your ability to grab and command the audience’s attention for the duration of your speech is a rare quality among many of today’s speakers. Instead of waiting for the lecture to end, many commented that the time passed too quickly. Often keynote speakers claim they will research and tailor their speech so it has an impact on your specific audience. Often times, this application is only made on the surface level, approached once during the speech, and then it is back to the standard presentation. This was NOT the case with your speech. You actually did your homework and understood our strategies and referenced their orientation time after time. To this day, we still receive compliments about your entertaining and education lecture. In recommending you as a speaker to another company, I would say, ‘Plain and simple, Doug delivers’.”

ASTD-American Society for Training & Dev.
AstraZeneca – USA Nat’l Mtg.
AstraZeneca Medical Affairs- Canada National Meeting

Thank you very much for you fabulous speech. Your speech rated 5 out of 5 on almost every survey on the three-day event. People loved you! They laughed they learned something new and they were inspired. Thank goodness you were at the end of the event because you would be a tough act to follow!

AstraZeneca Pharmaceuticals
AstraZeneca Pharmaceuticals-International
AT&T – Accelerated Development

You were fabulous yesterday. One of the best experiences ever. It was more than a presentation. My favorite takeaway, “Budgets may be tight but creativity is free.” – Senior VP

AT&T – Legal Team

I enjoyed working with you in the months leading up to the Legal Conference and also talking with you during the conference itself. I appreciate all the time and energy you devoted to the presentation – you met our demands! You did an incredible job of modifying your presentation to make it personal to AT&T, even updating your presentation minutes before going on stage. I am not sure how you did it, but it was quite the feat!

AT&T – Sales Conference

I thoroughly enjoyed your presentation. I shared a lot of the insight with my husband this weekend. As I did the exercise regarding my team I had many ‘aha’ moments. You have inspired me to look at challenges as opportunities into new solutions. I cannot tell you how much I learned from you.”

AT&T Leadership

I wanted to personally let you know how incredible your program was for our participants. When asked how willing are you to recommend this program, ALL of our participants gave you the top score. Our boss was only supposed to stay for the first 10-15 minutes but your content so registered with her she made the choice to stay. That’s how powerful you were in delivering the right message in a compelling way and entertaining fashion.
Thank you for taking the time to pull together the content and the stories that achieved that level of resonance. I appreciate the amount of caring and time you placed on this to ensure we hit a home run. I would not be surprised if you get a call to come in for other programs and am thrilled to have been a part of your AT&T story.” – Leadership Development

Atlanta Area Compensation Association (AACA)

Doug Lipp was a very inspiring and engaging speaker at our Association’s Annual Forum. He provided the jolt of energy our Forum needed, providing many valuable insights into leading a team or an organization. We highly recommend him as a speaker.

Auburn University-Montgomery Campus

Thank you for speaking at the AUM Business Breakfast. It was outstanding. I appreciate you making our series end on a GREAT note! Everyone has been raving about the presentation. You are a very gifted speaker.”

Auction.com

Doug did a fantastic job. I just ran into one of our leaders in the hall and he raved about Doug’s portion of the event!

Autowest Dodge
Aveva Corporation

It was very nice to see you again. The results were extremely positive. There have already been many playful cultural exchanges between the American team and the Japanese trainees; a pretty good sign that you have succeeded well in motivating the group! We are looking forward to arranging additional training with you in the future.

B.C. Rest. & Food Service Assoc.-Vancouver

Your energy and passion for customer service is contagious and the tie-in-between your topic and our conference theme was seamless. Your closing line summarized perfectly what the two-day event was all about! I really appreciate the time you took speaking to me before the event and researching our local industry. The fact that you customized parts of your presentation around us was very impressive and made it very personal to our delegates.”

Bahrain Petroleum (Bapco) Leadership
Banco Nacional de Mexico-Acapulco

Gracias! I recognize the superior quality of your presentation; you certainly exceeded our attendees’ expectations.”

Bank of the West – Board Retreat
Bank of the West – Executive Leadership Team
BAPRM Mobility Conference
Barclays Bank Senior Leadership- Spain

We were utterly delighted with Doug! He is a very accommodating, gracious person and we really appreciate the effort he made to understand the context and tone of the conference and how he embedded this into his talk. His content was completely relevant to the event and the audience. I would not hesitate to recommend or book him again.”

BASF Corporation (2007)
BASF Corporation (2016)

Everyone enjoyed Doug’s presentation. I think it accented well our desire to improve our customers’ experience with BASF. The mix of humor and seriousness really kept the audience engaged.

Our team is still talking about Doug’s presentation and many are currently actively reading the book “Disney U”! Doug did a great job of learning our business, challenges, and examples of how customer centricity was not just a term, but a way of life at Disney with his presentation. Bottom line, we are all challenging ourselves to continue to grow in this area with our customers and using Doug’s examples as vision posts to guide us.

BASF Corporation (2018)

Doug was our featured guest speaker at the annual BASF Professional & Specialty Solutions business conference in 2016. He very quickly understood our business objectives and delivered an inspirational keynote. The audience was absolutely mesmerized — and at one point, brought to tears. He is a charming and charismatic speaker, connecting with audiences in a way that drives home important business value. He and his team were a pleasure to work with throughout the development and delivery of the program.

Bath Fitter

The attendees thought Doug was fantastic. They loved his message, felt it was very appropriate for our business and they loved his energy.

Bayer
Baylor Scott & White Medical Center Spring Leadership Retreat

Just a heartfelt note of thanks for your efforts with our team here at Baylor Scott & White Medical Center. You helped to unleash energy and passion in my team. I am very proud of my leaders and the work they have accomplished, and through incorporating what they learned from you, I know they will take things to a whole new level. Each of the hospitals met with their teams for a short time after your departure and then we reconvened to share results. Work is starting on each campus. I was so personally impressed by your message and your delivery – and I have listened to many presentations over the years. Again – thanks and best of luck as you continue to spread your message! – CEO

BBNC (Bristol Bay Native Corporation)

Doug is a compelling speaker who spoke directly to our specific business and addressed our unique leadership culture opportunities and challenges. He doesn’t just deliver canned presentations, but takes painstaking effort to ensure he is speaking relevantly with some powerful truths he has helped bring to reality in his experience. He is knowledgeable, caring and impactful.

BCAMA-British Columbia Adv. Mktg. Assoc.
BD (x2)

Doug session was great – very well received by the team! Thank you!

Bechtel Corp. -WA (x2)
Bechtel Corp.-MD (x2)

I was very impressed with Doug’s presentation at the seminar for Bechtel Co. Not only did I learn more than I could have expected, concepts that have eluded me for years finally make sense. I also did not fully realize how much both business and personal behavior were shaped by my exposure to culture. You were an excellent teacher with an obviously high level of competence that set a standard for all of us to aspire to.” – Engineering Group Supervisor

Bell Helicopter
Bell Mobility Cellular

I would strongly recommend a second part to the remarkable training seminar given by Doug Lipp. He showed strong motivation in his presentation skills and was able to captivate his audience from the minute he started the seminar. Doug encouraged interaction between the representatives and was able to deliver positive and negative feedback effectively. It was easy to participate, even for those individuals who normally shy away from any interaction with a large group.”

Bell Partners
Bellevue Chamber of Commerce
Best Buy General Managers

Doug is a very charismatic public speaker who captivates the audience with his entertaining and interactive stories. Doug did a fantastic job inspiring and motivating the team to strive for a higher level of customer service. He gave our team some different views that were very insightful and useful for our staff and organization.” – National Director, Sales & Operations

We were thrilled to have Doug present at our General Manager’s conference. Doug was incredible, drawing on his experiences and tools used to inspire teams at Disney as the base for a first-class presentation on leadership. He also took the time to familiarize himself with our business, strategy, core values, themes of the conference, and skillfully reinforced those themes throughout his presentation. He was entertaining, dynamic and enlightening, and we would absolutely recommend him to any company looking to inspire their leadership teams.”

Bethpage Federal Credit Union

The WOW factor!! Playing a key role and decision maker within the world recognized Disney Brand – Doug effectively communicates foundational points for success around customer service and best practices. After Doug’s presentation many of our participants enjoyed the takeaway that can be implemented within their corporations for success to breed. Doug, thank you again for a very productive and meaningful message! – President & CEO

Blue Care Network

Doug was our keynote speaker at our all employee meetings. He did a fantastic job at customizing his presentation to our company’s theme of a ‘Culture of Service’. He talked about lessons from Disney on transformation, teamwork and growth. He was enthusiastic, engaging and interacted well with the audience. We received very positive feedback from our employees and are looking to bring him back in the near future for a leadership training.” -Administrative Manager

Blue Cross Blue Shield Association -MTM Program Conf.

Our audience truly enjoyed as well as his message. It was a great opportunity for me to work closely with him as he prepared for the conference. I learned a lot from him during our planning time to presentation.

Blue Cross Blue Shield Inter-Plans Program Nat’l Meeting
BlueCross BlueShield (State programs) x2

Doug, I wanted you to know that after you left, our CEO began his presentation … he said (for the first time that I can remember) what a great speaker we just heard and how he really liked and related to the presentation. Kudos to you!” -BlueCross Blue Shield, South Carolina

BMW
Boar’s Head – Delicatessin Services Conference

The Distributors found your presentation to be very informative and entertaining. Our President, cited your references to preparedness and “showtime” during his State of the Union final speech driving home the expectations from our Distributor Family in their service and training commitments for their retail partners.

Doug – You were sensational!   You captured our thoughts.  Thank you for your time and encouragement, pre-work, and extra effort. What a blessing that we connected. Excellent job! Now please find me two more folks like you.

Bobit Business Media (Bus Con Event)
Bobit Business Media (lct Eastern Conference)

Your session provided an important perspective on the important issues in our industry today, and we are grateful for the time and effort you made in contributing to such a stimulating and informative session for us.
Here are comments about Doug Lipp’s presentation:
“Doug Lipp was awesome. Best speaker BCN could have had!”
“The speakers/presenters captured and kept my attention”
“The guest speaker really impressed me and he passed the message clearly and loudly.”
“The speaker was WONDERFUL!!!!! I enjoyed the inclusion of the staff”

Boise Cascade Office Products
Bombardier – Toronto

Doug was fantastic and a perfect fit for us! His presentation was extremely well-received and his key messages resonated throughout the full conference. He was a pleasure to work with and took the time to get to know our company before his keynote address. Such attention to detail is appreciated! I have been in the public relations/communications field for almost 30 years and have worked with many speakers. Doug is one of the best.”  – Director

Bose Corporation-GMs

Doug has the ability to quickly get to the heart of a problem and present both creative and workable solutions. He’s not the typical ‘cookie-cutter’ guy who has one solution and tries to make it fit every problem that comes along. He’s bright, quick on the uptake and refreshingly candid with his opinions. Doug is quite simply the best Sales Trainer and Motivator I have very come across.”  -Retail Leader

Boston Pizza Int’l Franchisee Conf. (X3)

Thank you so much for being at your conference and inspiring our guests!
Your keynote address was simply outstanding. Incredible feedback from our participants who appreciated your preparation and delivery!

Bowling Proprietors Assoc. of America

WOW . . . Amazing . . . Nailed It . . . Was The Highlight of the Conference . . . Incredible — Were just a few of the many comments we heard from our attendees after having Doug Lipp as our “Thought Leader” for our National gathering. Having done our research prior to selecting Doug, I knew he was going to be good, but I didn’t know he was going to be this good! He exceeded all of our expectations, and I knew we had hit a home run when he sold out of EVERY book after his session.

Bozzuto Group (x2)

Everyone raved about what a wonderful session it was! I especially appreciate the time you took to interview key people within our organization before the seminar and believe this contributed to the overwhelming success of the program. Your use of ‘real life’ examples for each independent organization, along with your stories from Disney, gave everyone the opportunity to understand and appreciate the importance of customer service. You successfully incorporated our corporate culture and the goals for which we strive. Thank you for making the two days such a success!”

BRE Properties

You were extremely well prepared and the content hit home. I have received an abundance of positive feedback from the conference participants regarding your presentation. Additionally, several managers have already applied the leadership concepts back at their properties. Thank you for a great show!

Breckenridge Grand Vacations – Board Retreat
Breckenridge Grand Vacations – Leadership Conference

On behalf of the entire BGV Executive Team, I just wanted to take a moment to let you know how much we appreciated your facilitation of our Executive Retreat this past weekend. It was wonderful to finally have the opportunity to meet you in person, and we hope you had a safe trip back to Seattle. We look forward to collaborating more on the upcoming Leadership Summit over the next couple of months, and we are even more excited to have you as the facilitator of this important event for our organization, now that we have seen you in action!

I forgot to mention that I read Disney U on my flights this past weekend and loved every minute of it!  Every chapter seemed to draw a parallel to our BGV world, from hiring for traits/training for skills to leadership development to giving back in the community to creating synergy instead of silos and even navigating the difficult journey of losing an iconic leader. I came away feeling more inspired than ever about ways we can improve the training that we offer to every employee and about elevating the quality of our leadership at BGV.  I have since asked our entire Exec Team and our Culture & Service Trainer to read Disney U before the end of July in preparation for our time with Doug.

Brusters Real Ice Cream

I wanted to take this opportunity to THANK YOU for your participation in our meeting. Not only were your comments on target, your delivery was exceptional. I have been in the food service industry for years and have seen the greatest! Without a doubt, I think your presentation was the best.

BTV Crown Properties (x2)
Bunge-Argentina

Doug did an excellent job speaking for Bunge. He spoke to a very international audience and connected with them very quickly and easily. Doug spoke of his experiences that crossed many cultures and helped us recognize cultural differences. Bunge would clearly hire Doug again.

Bureau of Oswego County Education Services
CA Annual Public Employers Seminar
CA Society of Assoc. Executives -CSAE
CA-SIG (CA Assn. Self-Insured Groups)
Cadillac Fairview -Quebec
CalACT and California Transit Association

Doug is an excellent speaker. He received a standing ovation at the end of his presentation. He is dynamic, engaging, and would be of great benefit to our organization. Doug’s message transcends disciplines.

California Ambulance Association

Thank you for participating in our event in Anaheim. The time and effort you put into preparing your workshop was certainly appreciated. It was extremely well received and contributed greatly to the overall success of our convention. It was great meeting you. – Admin. Director

California Association of Public Procurement Professionals (x3)
California Exposition and State Fair

Doug Lipp’s presentation was just what we needed! Let’s face it some days don’t go well. The Fairgoer truly is our guest and we all are the hosts. That is why Doug Lipp, a well-respected customer service consultant nailed it for us.

California Grocers Association

Your presentation was rated the highest by our attendees. Your insight and observations into the world of customer service was very informative and well-received.”

California Landscape Contractors Assn.

Thank you for being a part of our education program this year. It was super and I had many comments of appreciation that you made them think outside the box with your ideas! I enjoyed working with you!”

California Rice Industry Association

What an excellent experience we had at the two-day seminar you provided for FRC recently! You really are the “old hand” at these kinds of things, Doug, and there is always a sense of integrity and honesty in your presentations. Please keep up the good work!

California Ski Assoc.
California Special Districts Association

Doug did an OUTSTANDING job for us at CDSA’s Annual Conference! Impressive. He made me very, very proud!”

California State Board of Equalization
California State University, Sacramento

I want to thank you for your Multicultural workshop for our staff. Your sincere, relaxed style coupled with your knowledge and experience made the session a huge success. You gave us practical ideas and techniques to use.”

CALSTRS-CA Teachers Retirment (x3)

I have had the pleasure of working with Doug Lipp on several occasions. He was hired for his depth of knowledge on a wide variety of organizational development topics, including change and communication. He is an eloquent, motivational speaker, and an excellent trainer. His range of work with us included executive team, leadership and all employees. We appreciate his professionalism and flexibility in scheduling, in addition to his expertise!

Cameron International Corporation

Doug was one of our keynote speakers helping launch our global customer service strategy with our executive team. He was spectacularly effective in setting the right tone and delivering the message that employee and customer engagement drive revenue and brand loyalty even in an industrial marketing company like ours. We would strongly recommend Doug as a speaker on customer service and purpose and mission. He is entertaining and dynamic but also substantive. -VP Marketing & Strategy

Canadian Association of Agri-Retailers

Thank you so much for an excellent presentation at The CAAR Conference. We received excellent feedback from your session, and I was particularly pleased and impressed with how you wove our Edge of an Era theme, as well as the content from other presentations into your talk. You were the perfect cap to our program. Thank you for your contribution to our event.”

Canadian Cable Systems Alliance
Canadian Imperial Bank of Commerce
Canon USA Independent Dealer Meeting

Thank you, Doug, for the presentation at the Independent Dealer Meeting. The attendees made their appreciation known in a more immediate and audible manner! I also want to thank Doug personally for being so willing to find time in a very busy schedule to work with us in advance for the date.”

Canon, Int’l Meeting
Capital Area Transportation Authority
Capitol Discussion Group

We appreciated your expertise and personal experiences working across cultures and insight into the underlying attitudes in business matters.”

Captain D’s

Thank you for a great presentation with our franchisees. I had many people comment about your message and your passion. You absolutely lived up to the expectation! It was a real pleasure to work with you and I hope to speak with you again in the future. I would love to hear about any future seminars that you will be doing so that I can schedule to attend.

Cardinal Health-Internal Leadership
Cardinal Health-Nat-l Sales mtg.
Cardinal Health-Pharmacy Clients

Doug Lipp was excellent!! I organized a large trade show with over 4,000 small business owners that attend each year. Doug’s content was relevant, applicable, and totally entertaining. Our attendees were completely engaged throughout his presentation. He delivered the perfect message!

In my 13 years in organizing trade shows for small business owners, I’ve never had so many requests for a copy of the keynote speakers’ presentation. I highly recommend Doug Lipp.

Carlson Travel Network Associates

Our agency thoroughly enjoyed Doug’s seminar this past weekend. Wow . . . there was so much excellent information and the way he delivered it was fun and exciting! Thank you for helping us get motivated and to see how beneficial customer service really is.

Carrier Transicold

We hired Doug to be the keynote speaker for our annual dealer meeting. Doug was great to work with and delivered an excellent keynote speech. He was very professional in his preparation and delivery, spending time prior to the event learning about the audience and understanding what we were looking for. His delivery kept the audience fully engaged for the entirety of his speech and the survey results from the dealers were outstanding.

Casa Editorial El Tiempo-Bogata, Columbia
Casas GEO-Mexico
Casino Reinvestment Development Authority (x6)

I was fortunate to have attended the Customer Service seminar. I was very pleased with Doug’s presentation and found myself wishing all of my team members could have attended!

Caterpillar

I very recently had the pleasure of having Doug Lipp speak to about 110 of my HR professionals from the US and Canada. Not only was he an impeccable speaker and presenter to drive thought proving questions and cultural change. But he is also an amazing person. I greatly look forward to future dialogue and work with Doug Lipp.

Catersource & Event Solutions (2016)
Catersource & Event Solutions (2017)

Once again, Doug was amazing! So happy we had him back to impact all of our audience with his inspiring and actual ideas.

CB Richard Ellis
CBEA – California Business Ed. Assn.

Doug exceeded my expectations and I thank you from the bottom of my heart for the event that I will never forget. Everyone loved the day. We are in a good position to plus the show for next year, though everyone is saying, how can you top Lipp!

CCC Information Services

It was a pleasure to have met Doug. He gave an excellent presentation to our Sales organization. – Vice Chairman

Celtic Insurance (2)

I was present at a talk that you gave for my company. The words you spoke have had a profound influence on my behavior and attitude in this company.”

Center for Health Improvement
CenterPoint Energy
Centra Software (Saba)-audio seminar
Central Coast Chamber

Doug – Thank you! We had a great day and you were a hit. The survey results were fab!

Cequent Towing

Doug’s presentation was considered the best of our event!

Cerum Dental Supplies, Aurum Group-Calgary
CEVA Biomune

Summary of post committee survey questions:
-Very positive feedback and comments the overall perception is that Doug Lipp managed to communicate about internal customer service, leadership and organizational change with high relevance to CEVA’s organization.
-Best speaker I have ever heard
– His presentation directly correlated to our own internal customer service and communication. He also helped to put a different view point on some of our internal issues.
– He was very entertaining and inspiring and it was easy to make the connections between his stories and problems and ours.

Chase (JP Morgan)Employee Diversity Day

I want to thank you for helping us launch our Global Finance Diversity Day. Your message was right on target both for the live audience in the theater and for the international attendees who joined via our satellite link. I really appreciated the time you took to get to know our issues and how you wove them into compelling stories and examples. Your own international background and experience with major corporations helped support your message. On a separate note, I enjoyed reading your book, “The Changing Face of Today’s Customer.” It absolutely reflects some of the key issue we are dealing with as our population of employees and customer grows more diverse. We would love to work with you again to build on the themes you introduced.”

Chase (JPMorgan) Leadership University (x5)
Cheesecake Factory Inc.
Chesapeake HR Assoc.
Chesapeake Regional Healthcare – Board of Directors Retreat
Chesapeake Regional Healthcare – Executive Leadership Retreat
Chesapeake Regional Healthcare – Management Team
CHHMA, Canadian Hardware & Housing Manufacture Assn.
CHRMA (Chines HR Mgnt. Assoc.)
Chugai Pharma (x5)
CIA-Directorate of Intelligence (Kent School)

Thank you for a wonderful presentation! The attendees with whom I’ve spoken since your presentation were very appreciative of your remarks. From my perspective, I was very pleased with how everything went, and I so appreciate you tailoring the message to the issues we had discussed earlier. We truly thank you again for a wonderful address!”

CIBC Asset Management

We had Doug present to our top clients and he took the time to get to know what our objectives were and tailored the presentation to meet. Doug garnered rave reviews! Doug is an excellent communicator and story teller, captures audiences with practical examples and humor, and is a pleasure to work with!

CIBC Equity Markets (Toronto)

Doug was the keynote speaker at our conference. In his preparation, Doug was inquisitive yet thorough, thus creating a presentation that was customized for our clients. On stage he was engaging, passionate and charismatic. Thank you, Doug, for being such an integral part of our conference.

Thank you for speaking at our event. The feedback has been incredible! I think everyone could take away some valuable lessons.

Cigna Healthcare
Cisco (Supply Team Mgmt)

Doug was truly an inspiration across our management community.   His message about change resonated exceptionally well and brought our mindsets to a new holistic level many had not previously considered.   He then took us to a very personal level of understanding how we as individuals can take control and implement our own actions for success.”

Cisco Systems-International Sales

A huge thank you for a great performance! You did an amazing job and people really, really enjoyed your presentation. I appreciate your patience—you were a treat to work with on a professional level. I have dealt with many speakers, and your great demeanor really helped us get through some stressful times. You were the TOP scoring speaker! I even got comments from our virtual managers stating they were cracking up all by themselves in their offices.

City of Roseville (x3)

The seminar went extremely well! Our employees loved it and said that it was the best seminar they have ever had!

City of Sacramento (x2)
CKE Restraurants Franchise Conference

Doug spoke at a conference recently about his experiences with Disney University, replaying with great clarity and keen insight the value of giving great customer service. His presentation was fun and informative while keeping the audience engaged and interested in his every word. Doug will give an audience new zest for the art of being a focused service provider. I would highly recommend him as a keynote speaker!”

Class Software Solutions -Ontario(x2)

Thanks for making our first customer conference a success! We have gotten nothing but positive previews, which is a tribute to your participation.

Clifton Larson Allen (Formerly Gallina LLP)

Just a note to thank you for a very interesting, moving, and motivational presentation! I already shared your stories with several friends and family. I hope you always retain your spirit and share it with others!

Clockwork Home Services
CMP Media LLC
CO-OP Financial Services
Coast Capital Savings
Coastal Spas-Vancouver
CoBank – Regions (x6)
CoBank-Executive Leadership Team

Doug’s presentation provides an engaging and stimulating atmosphere amongst his audience in describing Disney University and training supporting cast members who create the world famous Disney Magic. Details of Doug’s in depth experiences are fascinating and can be translated to improve customer service in any business culture.

Coca Cola – Bottlers-Peru
Cold Stone Creamery

Doug, you were awesome. Thank you so much for your great presentations. It was fantastic hearing your keynote speech – great inspiration and wisdom. You have set the bar high for next year’s keynote speaker. We are honored to have you as part of the Cold Stone Creamery Family.”

Colorado Ski Country USA

Doug was certainly the star attraction. It was great working with him. I wish all our speakers that day could have been as dynamic and audience pleasing as he was.

Comcast x 6 (formerly CableData)

Doug met every one of our requests and specifications. He tailored and delivered a highly-effective and well-received seminar. Doug is an ideal presenter and has been praised throughout our company. I always look forward to the next opportunity for working with him. – Senior Director

Comex – Mexico
Comm. College of Beaver County
Commercial Fire Protection
Commonwealth Health

It was really terrific! Everyone with whom I spoke was most impressed with the presentation and we definitely want to get Doug back to speak with our middle management leadership team. Thanks so much!

Community Assoc. Institute – CEO Retreat
Community Assoc. Institute-Nat’l Conference & Expo

Bravo!Thank you for being a part of our Expo. Our dealers, are still talking about Doug Lipp and his ‘Experience’ message. The overall response from our group was that your enlightening and motivating speech was educational, thought provoking, and entertaining. Continuing education is one of our key goals and your careful presentation offered benefits to the individual attendees, their companies and the communities they serve. It was great meeting and getting to know you.”

Community Management Associ.

When I saw that you were on the agenda for the conference, I thought I ‘might’ enjoy your speech since your background included the Disney University, but I was wrong. I did not enjoy it – I LOVED IT! After you finished, I realized I had jotted down eight pages of notes! Your stories made me realize many ways of helping me (as President of our homeowners association) become a better leader of not only our Board but for all of our residents. I plan to start using many of the tools and suggestions right away. I thought your stories were great, ones that I will remember for a long time to come.

Composites Fabricators Assoc.
Computer-RX
Comsys
Connecticut Bankers Association

The Association has received an overwhelming response from our attendees, all very positive. Thank you for your contribution to the Connecticut Banking magazine. It was a pleasure working with you and I look forward to the opportunity of working with you in the future!

Connecticut Light and Power
Connecticut On-Line Computer Center

Thanks for an awesome presentation at our recent client conference. Your message completely targeted our audience and its impact exceeded our expectations. Your perfect mix of humor and content provided entertainment, as well as education. Thank you for treating our attendees to a first rate, five-star presentation and thank you for helping us shine.

Conoco-Phillips

Doug’s presentation exceeded expectations – he was just the right ingredients for a service excellence recipe, and one for which our leaders were hungry. He was very easy to work with.”

Conseco Fund Group (x25)

During the time you’ve teamed with us, you have given over 40 presentations to our clients that include Merrill Lynch, Paine Webber, and other major firms in the financial services field. Your jobs range from keynote presentations to hundreds of brokers and their support teams, to small group ‘counseling sessions’ for regional vice presidents and office managers. In every case, you are flexible and creative, always calling the client in advance to assess their personal needs. Thank you for always coming through for us and making us look so good!”

Consolidated Data Services (CDS)

Doug is a very smart, well spoken and well written speaker and author. His approach was easy to understand, and absorb. All levels of executives were able to listen and learn as he shared experience and knowledge. It was one of the better investments I have made. The entire staff voted very favorably and I would certainly hire Doug again. – Chief Executive Officer

Constellation Energy

Thanks for a truly phenomenal job, Doug! Your ability to inspire, engage, and keep everyone thinking creatively was quite impressive. I’ve already received numerous compliments from the attendees…. Some of which were “one of the best speakers I’ve ever seen” and “he was great on all levels” …. and these are seasoned sales people who have endured many sales meetings! All your prep work really paid off! -Marketing Director

Cook Engineering
Cooperative Finance Corporation (CFC)
Cosentino -Mexico

I am convinced your success was due to your pre-event research and your engaging presentation style. Thank you for spending your time with us clarifying our mission, and assuring that our key points were the cornerstones of your message. We appreciated how you combined humor, cultural sensitivity and bottom-line business savvy during your program. Thank you for contributing to the best event we have ever had.”

Crandall Independent School District

Mr. Lipp spoke at our School District Convocation (back to school kick-off for employees). The positive response from our employees was overwhelming! One teacher wrote, “Doug Lipp was incredible and I hope that others will model and were as inspired as I was by the things he had to say. It really made me excited about getting back in the classroom with a fresh start.”Another teacher wrote, “This was the best convocation we’ve ever had!” The day was a huge success and it was largely due to Mr. Lipp! Mr. Lipp made the day very personal for Crandall ISD. He had several phone calls with us to plan the day and to make sure that his message fit our needs! His attention to detail and his willingness to make each participant feel special, cannot be matched! We would HIGHLY recommend Mr. Lipp as a speaker for any group! He will not disappoint!

Credit Union of Central Manitoba-Winnipeg
CrossBridge Venture Partners
Crown American Associates
Crump Life Insurance Services

Very solid presentation and you hit the mark! When asked for “top takeaways”​ from our conference quite a few people spoke using language from your presentation and people are still referencing it in everyday conversations so you definitely made a positive impression. You did exactly what we asked; and overall feedback was solid!

CSG Systems
CSM Corporation
CSUS Business School (x2)

Thank you for your participation as the speaker at the Annual Conference. Your expertise and professionalism were a vital ingredient in the quality and success and our conference. Thank you again for sharing your knowledge, and for being a very important part of the CSUS Business School’s commitment to providing quality Continuing Professional Education.

CTDI (Communications Test Design Inc.)
Cushman & Wakefield Valuation and Assessment Global Symposium

Doug Lipp was a keynote speaker at our Advisory Global Symposium. He was a phenomenal speaker, combining humor, passion and real world business intelligence in his presentation. Doug took the time to study our company, learn about our challenges and opportunities and weave all of it into his experiences and examples. He truly connected with our audience and was one of the highest rated speakers we’ve ever had. I am so pleased he was part of our conference.

Cuyahoga Community College
D23
Dainippon Sumitomo Pharma America

Your work, and the audience’s reaction to it, went far beyond our expectations. It’s up to us now to inculcate your teachings into the culture we are building here – so that one day we will achieve that vision.

Darden (x2)

The feedback from your session was unanimously ‘AWESOME!!!!’ We thoroughly enjoyed our partnership with you and Doug and will look forward to an opportunity in the future where we can work together again!” – Darden/Red Lobster

DaVita (was Vivra Renal Care)

Some comments from evaluations of VRC Magic of Customer Service Meeting:
“Very dynamic, effective, and thought provoking.”
“I well definitely use these “service tips” in my facility. Great speaker with lots of experience; I wish my entire staff could hear this!”
“He could have spoken all day!”
“Excellent speaker! Enjoyed audience participation!”
“Stellar!”

Daymon Worldwide

Doug had an impressive level of knowledge regarding Daymon and its Associates, especially considering he learned most of it in a short amount of time. He was a pleasure to work with!”

Days Inn (Realstar Hospitality)

We sent out a survey post conference and you were a hit! Here are just a few kind words about your session from some of our franchisees…
“Doug Lipp…Amazing!!!”
“Great convention and Doug Lipp was amazing, he was the perfect key note speaker for the direction Days Inn is heading,
“I found myself nodding in agreement at every point of his speech.”

Deere & Company

“We all enjoyed the speech you gave to the dealers. We appreciate that you visited some of our dealerships and got to know the ‘ins and outs’ of our business firsthand! Every one of my staff members found Doug Lipp’s closing comments extremely beneficial and value added.”

Del Webb Corp. (x5)
Delco Electronics

The Product and Process Assurance Department would like to thank you for the Culture sessions you presented at Delco Electronics. The emphasis you placed on understanding culture was especially pertinent. Your presentation has been of great assistance as we continue to improve our relationship with our suppliers.”

Dell – U.S. HQ All Staff Training 2015
Dell – U.S. Unconference 2015
Dell Computers-Canada

I had the pleasure to work with Doug at our PTDM event. Not only was it a pleasure to work with Doug and his team during the preparation of the event but Doug did an AMAZING performance on stage keeping our 300 guest sitting on the edge of their chair with a FANTASTIC message that resonated very well with our event. Everyone agrees that Doug’s performance was OUTSTANDING!!!”

Deloitte
Development Services Group (DSG)
Discover Financial Services

You were a big hit here at Discover Card – people are still talking about it! I most appreciate the time you took to talk with us beforehand. There were very strong connections you made between our values and your customer focus message. Thank you ever so much! It was a pleasure working with you.”

Disney Legend Event- Marty Sklar

Disney U is the ‘Bible’ not just of what Doug learned at Disney, but the key principles he teaches in person and communicates even more broadly through this very important book. Disney U is an ‘every business’ kind of book; anyone who wants to be represented by more passionate, dedicated employees should read Disney U, and practice these values.
Marty Sklar, Retired Vice Chair, Walt Disney Imagineering

Disneyland
DiTomasso Dental Group
DMA (Direct Marketing Assn.)

Thank you for the very informative and inspiring presentation to ADM. We have heard nothing but good comments about your remarks Very insightful.”

Do It Best

I have attached the feedback that we received from the evaluations that were turned in. It was a successful session! 4.9 out of 5.  Some of the comments were:
“Made me think of lots of new ideas”
“Great examples and lessons infused with humor”
“Best class this week!”

Domino’s Pizza – UK

Thank you for delivering such an energetic piece! The message you delivered at the UK rally was on point. We’ll stay in touch as I’m sure there will be further opportunities in the future.”

Downey Brand Seymour & Rohwer

Many thanks again for presenting what was simply the best seminar of its kind that I have had the pleasure of attending. Your grasp of the subject, as well as the manner in which you presented it, was impressive and helpful. “Domo arigtato gozaimasu.”

Dress Barn
Dresser Rand – Europe
Dresser Rand North America Sales
Dresser Rand North American Service
Dresser Rand Worldwide Leadership

I know you both appreciate the kind words, but also take heart knowing your hard work and long hrs. preparing for success was time well spent.  We both had confidence this year the meetings would surpass previous years –much of that due to having you both on board! Doug did a great job today with a really tough audience. He is just amazing to watch how he can flex his style to the audience demographics.

We had confidence this year the meetings would surpass previous years –much of that due to having you both on board!
I have included a snapshot of Doug’s performance from each meeting. I guess I don’t need to say anything, the results speak for themselves. Thank you for making us better at what we do ….I know we have true partner’s when we reach out to you,Doug Lipp Content was relevant/ Inspirational/Motivational –
A-P/MENA Numbers – 94% (highest score ever on inspirational/motivational)
Latin America Numbers–– 96% (-highest score ever)
NA Numbers – 97%
ESA Numbers – 83% (bested his own score)

Wow, what a whirl wind series of meeting and traveling around the globe. As I reflect on the meetings, areas for improvement, challenges in a new org. and things that keep me up at night … nowhere did our Keynote Speaker come to mind. WHY? because, your two are true professionals, you know us well and forecast our needs well before we think of them. t was a pleasure seeing you and working together to serve our internal clients. On behalf of Dresser-Rand, Thank you. You plussed the Show….

Dresser Rand-Middle East North Africa (Malaysia)

From the first interaction Doug’s professionalism, passion and commitment to our program and our results eclipsed my expectations. Doug’s vast knowledge and experience made for an easy transition to our business situation. Event feedback was outstanding. Doug is a class act and puts on a “Great Show”. – Vice President-Sales Operations

Dresser-Rand (Bangkok) Regional Sales-Service Meetings 2016
Dresser-Rand (Cancun) Regional Sales-Service Meetings 2016
Dresser-Rand (Colorado) Regional Sales-Service Meetings 2016
Dresser-Rand (France) Regional Sales-Service Meetings 2016
Drexel University
DSCOOP

Great message today at DSCOOP! We can’t wait to use your messages with our team.

Duke Realty Annual Sales & Leasing Conference

Your messages aligned well with the brand material and have also given the marketing group many ideas to build upon. the business world needs to hear your message of service excellence and innovation again and again. Your presentation was both inspirational and entertaining. It was a home run! – Executive VP and Chief Investment Officer

E*Trade
Eastman Kodak
Ecova
Ed Fund
Education Credit Union Council

Doug, alone, was worth the price of admission to our conference…could have listened to him all day.  He was  first class: taking time to fully understand our audience and tailoring his presentation to the audience. Doug received excellent reviews for his content, message and delivery! Hire Doug for great reviews!” -Executive Director

Edward Jones, Drucker Conference

Below are the verbatim comments from The Drucker Conference’s post-conference attendee evaluations:
“I found Mr. Lipp very motivating as a speaker. He has prompted me to look at some things differently.”
“I found the idea of Onstage/Offstage valuable. Always give something to the client and taking something away from the client at each contact with them.”
“The presentation from Doug Lipp was informative and motivational and felt there was a lot from that session that we can implement in the branch.”
“Doug Lipp’s session was terrific. Good material, well-presented, useful analogies that we can relate to, even though he worked in a very different business.”
“Doug Lipp was awesome. I loved what he said about taking something to the table as well as taking something away.”
“The keynote speaker, Doug Lipp, was extremely relevant, with easily drawn parallels to our business practices.”

El Nacional Vision 360-Maricaibo,Venezuela

We are very pleased with your successful participation as a speaker in the World Forum on Customer Service that has generated many positive comments. Your presentation was excellent, dynamic and very fun!

El Nacional Vison 360-Caracus, Venezuela
El Pollo Loco
Eliant (2 x)

Conference speakers put attendees in one of two positions: either you lose interest and mentally check out to check email and texts OR they keep you engaged, asking for more, and on the edge of your seat. With Doug’s presentation, I had no time to think about anything but his insightful and thought-provoking comments. I took multiple notes on a colorful handout that added clarity and understanding to his presentations. Not many speakers can capture an audience in as many way as Doug can. (Just don’t plan to to attend one of his presentations expecting to get caught up on email!)

Eliant Roundtable

Doug was a big hit at our Roundtable Conference. We continually receive positive feedback from attendees! Thank you for delivering a fantastic keynote presentation. You delivered a powerful message in a captivating way and demonstrated an excellent attention to detail. You have the unique ability to craft your message to be easily understood, while making it a fun, interesting, and memorable experience.

Elmcroft (formerly Senior Living)

Doug was great. We chatted after the speech and the best thing he did was spend 2-3 hours with us in the weeks before the presentation to understand our business. That understanding, plus his work to understand the work we are doing at our strategic planning meeting, really made his contribution the perfect capstone to our meeting. We could not have been more pleased. -CEO

EMCOR HR Conference

I absolutely loved your pitch messages and delivery! And as usual I learned quite a bit. To say you have had an eventful and fun career seems an understatement. Meeting you was an honor.

Emerus Corporate Retreat

I had done a little research and I knew you had the goods on growth, service, and creative solutions, but it is the passion with which you carry yourself that brings it all together. I shook your hand and knew that you believed whole heartedly in the message. I was instantly on board. Thanks for everything.

Emerus Healthcare Systems

Thank you for coming out to our event last week. It went off without a hitch and our attending staff thoroughly enjoyed your presentation! We got a lot of wonderful feedback.”

Entrata Basecamp 2016

Doug’s message was incredibly engaging and inspiring! He delivered the keynote for our user conference in which we hosted hundreds of multifamily professionals with a myriad of different job titles and job functions. Doug researched our industry and catered his message around our users, conference and company. He related his message in such a way that resonated perfectly with everyone in the room. We highly recommend him for those looking for a high energy speaker that will provide attendees with impactful, useable key takeaways.

Entrepreneurs Organization-Winnipeg
Envelope Manufacturing Association
Epsilon Symposium

The audience thoroughly enjoyed your presentation at the Epsilon Symposium. After listening to your presentation, it is no wonder why Disney is such a world-class organization! I hope our paths cross again soon.

Ernst & Young

You were a hit! As you know, the event sponsor was concerned about a “meaningful” presentation. These people receive hundreds of hours of training and conferences, so they have high expectations. As mentioned in our team debrief, “Doug was so convincing in his knowledge of our industry, that many of the participants thought he worked with our firm all the time.”

Eskaton Foundation
Essilor Asia Pacific- Dubai

Doug is a true professional! He impacted our organization, with his presentation, examples, and customized approach for us. Doug did his research, is always available, and open to support the mission of and principles of our conference. I cannot say enough positive things about Doug. Hi took the time to fly into my hometown and meet with me and discuss the event. He also visited four our our stores discussing our product with front line sales staff. He called our executives from all over the world interviewing them as part of the needs assessment to plan his session. Finally at the event in Dubai, he attended all the networking events and executive sessions to learn more … he was 100% engaged in the culture of the conference. There were 19 different interpreters for the event and Doug met with them to ensure their understanding of his presentation. I cannot say enough positive things about Doug. Many thanks from Essilor and our conference attendees. Doug was rated at the top! Thank you for making my job easy.” – President at Essilor

Eversource Energy All Staff Meeting (x3)

Being with Doug is truly a pleasure, and we missed you being with us during his three presentations! Doug always gives such wonderful credits to his team…you being a very special and integral partner of his life and where life’s journey has lead… life is grand, & I am very grateful our paths have crossed‎ in this journey.

Your sessions were terrific! We really appreciate the insight!

Eversource Energy Leadership Team

Being with Doug is truly a pleasure, and we missed you being with us during his three presentations! Doug always gives such wonderful credits to his team…you being a very special and integral partner of his life and where life’s journey has lead… life is grand, & I am very grateful our paths have crossed‎ in this journey.

Your sessions were terrific! We really appreciate the insight!

EXMA (x6) – Ecuador, Bogota, Panama, Bolivia, Colombia, Lima, Mexico

Doug was SPEC – TAC – ULAR !!!

We loved having Doug at our very first EXMA Panama, and so did the event goers. Everybody absolutely loved Doug’s presentation and delivery! We had many stressful months preparing for the event, but everything went great and we are so happy with the results. Doug definitely played a key role in it being such a success.

Expo Tecnologia de Negocios by Compushow-Monterrey Mexico
Express Professionals

The Doug Lipp Webinar, ‘Even Monkey’s Fall From Trees’ was an excellent presentation. Doug Lipp provided valuable information in a very interesting manner. The attendees were really engaged and appreciated the wonderful learning  opportunity from Doug’s experience at Disney U.”

Express Scripts
Fairfield Residential

It was wonderful working with you. Everybody loved Doug and it was such a great fit for our conference! I will definitely refer Doug for other meetings.

Family Video
Farm Credit Mid-America 2015

Your presentation was very well received by all! The information you shared was both fascinating and timely. Our only regret is that we did not schedule more time for you!

Farm Credit Services of America-2008
Farm Journal Top Producers
Farmacias Similares (Mexico) – Management
Farmacias Similares (Mexico) – Owners
Farmers’ Rice Cooperative

Your unique combination of instruction, demonstration and role-playing is the most effective training our participants have ever received in any seminar. Your style of teaching provided invaluable real life experiences. We also have a much greater understanding of what to do to continue to improve international communication with our customers. We use your information from the helpful seminar everyday and have already seen numerous benefits at every level of our company. – Senior VP

FarmTech Conference
FASA-Fed. Amburlatory Surgery Association

Just wanted to say what a great job you did on your presentation. I found it most moving, and 100% absolutely true! I read “Even Monkeys Fall from Trees” at the airport during my 8-hour layover and LOVED it. Have things underlined and dog-eared… it’s a keeper!

Festival Foods

I truly enjoyed listening to Doug. His message was powerful and has inspired me to do more to empower my staff as well. I tell many people that Festival Foods is my own personal Disney Land. If I am away from my own family, there is no other place I would rather be. Our culture does seem to mimic that of Disney’s, and I do my best to live up to those standards on a daily basis. Thank you, Doug, for your inspiration to keep wanting to do better and to make the Festival experience a great one for our guests and associates alike!

Fidelity Investments Presidents Circle

Doug was very well received by the audience at the President’s Circle and was right on target with his message. Doug has obviously done his homework on our company. – President

Fidelity Investments Sales Meeting
Fidelity Organization Leadership Meeting
Fidelity- Personal Investing

Your section at the Fidelity’s Leadership conference was one of the highlights for our group. You have such a great presence on stage and kept the energy high throughout your talk. I saw lots of pens moving, which we know is a great sign! It was clear you had done your homework to make your message applicable to our everyday issues. It seemed like you have been working at Fidelity for a long time!”

Fiesta Mall
Financial Brand Forum
Finning Caterpillar-Edmonton

Everything went extremely well! Doug did a great job!

First Citizens Nat-l Bank

A very big thank you for the wonderful presentation. Your enthusiasm during your presentation is very infectious. The feedback was all very positive and enthusiastic. The ideas you presented were referred to over and over and the subject matter was right on track with our organization and where we are today. The Strategic Plan we discussed fit like a glove! You were very well received and have been regarded by many as, “the best speaker we have ever had. Thanks again for an ouststanding job!”

First Midwest Bank

Doug is WOW . . . dynamic and packed full of solid information related to customer service; shares a lot of Disney examples, but weaves in Starbucks, Ebay and other great companies. According to our leadership here, ‘it was a home run.’ I personally took a large page of notes back to work on. Loved every minute of it!

First National Bank of Arizona
First Transit General Managers Conference

“Thank you for participating in our meetings. You did a great job and the messaging was spot on. I appreciated the customized approach.” – Senior Vice President

You did a great job and received a standing ovation from our managers. I am confident it will have its intended learning impact over all. – Director of Learning

Fitness Factory (x2)
Fix Auto

Doug was awesome. Our attendees loved him and wished we had schedule him for longer! They had only wonderful things to say.

Fluor Daniel

We truly appreciate your willingness and time spent in speaking at the continuous Performance Improvement seminar. You were extremely well received and our staff has asked that we have you come back again to further enlighten us regarding cultural diversity. We all feel that it would help us develop a productive relationship with our clients. Thank you for opening our minds!”

Focus Brands

What a truly wonderful experience we had as we all came together to “Dare to Be”. We couldn’t have done it without you! Your support and enthusiasm for our conference was the perfect example of how working together towards one common goal can result in daring and lasting achievements. Your session was well received, your message was on-the-mark, and your energy was absolutely contagious!

Fond du Lac Area Association of Commerce
Foodland (Sobeys) – Mexico (2010)

The feedback we have received from the franchisees at the conference has been great. Doug really worked to incorporate our messaging and was well received. His did such an excellent job!

Ford Motor Company
Fortune Management-WA

It was a pleasure to work with you. The understanding you brought to the meeting of how to contribute to the quality of care for health providers, along with your humor and direct approach to the topic, gave every seminarian something to take home that will assist them in their mission to care for others, their patients, staff, and families. Thank you from Fortune, and as well from Tony Robbins. We know who you are and will find ways to continue to work together.  -Owner, Franchisee

Fortune Mgmt.-Wash. DC
FPMI (US Gov. agencies)

Doug was a sensational speaker on all levels – engagement, audience, dynamics, humor, relevance – he delivered it all! More than anything, though, Doug exuded a unique and personal approach to his customers. Doug’s high energy and enthusiasm is what made the difference in his success which was ultimately our success. – Director

FranWorks
Freddie Mac (x2)
Freedom 55 Financial National Mgmt. Dev. Mtg.
Frigoscandia Equip.-Denmark

The conference was a big hit and considered to be the best one this group has ever attended. You have a delightful style that keeps your audience engaged through the use of ‘real-life’ examples and a touch of humor, which in turn makes you very effective in delivering a valuable message in an entertaining way. Your pre-program research and planning was clearly an essential key to your effectiveness in our conference. Your presentation put us in the right frame of mind to challenge various areas of our company in leadership and customer service issues!”

Frito Lay
Fujitsu

HR Council Meeting – San Jose –

Fundecomercio-Cali (Columbia Tourism)
Fusion Homes

Our team has not stopped talking about how wonderful Doug was – he was inspiring, engaging, realistic and relatable – which are not easy qualities to wrap up in one person. His unique, honest approach was both refreshing and energizing and we are so incredible happy. Your words truly resonated with all of us. Thank you for everything you did to make the event flawless and I do hope our paths cross again!

Thank you for taking the time to create such a meaningful presentation that become part of the fabric of our culture here at Fusion Homes. You are incredibly inspirational while being real and relatable – a very rare combination. We hope you love being a member of our ‘Fabulous: team!

G.E. Capitol Mortgage Services

Great topic. Thanks for the wake up call!”

Galbreath Company (x2)
Gekkeikan Sake

I would like to thank you for all the support, insight, and assistance you have provided me and other members of our staff. The establishment and of any foreign-owned business has its own special set of challenges and pitfalls, and I have found your expertise to be of invaluable assistance to me personally as well as to our company.” – Manager, General Affairs

Geo Group
Georgia Pacific
GlaxoSmithKline – Canada
GlaxoSmithKline-CA
GlaxoSmithKline-Sales Leadership Summit

Thanks for a great presentation at our Sales Leadership Summit. I know it was impactful because people were referring to many your comments the next day. Your message definitely resonated with us!

Global Imaging Systems
Globe Telecom

Working with Doug was really a walk in the park. He was able to tie-in to our theme and he captivated the audience. Doug had the CEOs and CIOs nodding and laughing! I couldn’t ask for more! I’ve gotten only positive reviews of his speech. I have been part of the organizing team of this event for the past 5 years and I am not kidding when I say this was the most engaged our audiences have ever been. We are truly grateful for all he did to make this event possible.

Golden Gate University

I would like to take this opportunity to thank you for presenting “Common Sense and Cultural Sense.” Your presentation was extremely relevant and “hands on.” I sincerely appreciate your efforts and time in bringing this excellent corporate cultural training to us.

Google
Government of Dubai

Your keynote speech at our Dubai Forum for Government Best Practices was one of the factors that contributed to the great success of that very principal at our event. Many thanks for your kind congratulations for our winning EXPO 2020. Thank you for the kind gift for HH Sheikh Mohamed.”   – General Secretariat of the Executive Council of Dubai, Quality & Excellence

Grafil Inc.

Your input has been invaluable not only in helping us recognize the corporate cultural differences in the business setting, but in understanding our own personal cultural differences as well. Your enlightenment was inspiring and your presence was appreciated!” – HR Manager

Granite State HR Conference

Doug did a phenomenal job. Thank you so much for being the person you are and sharing yourself with us. Your sense of humor and personality are wonderful. Your presentation was talked about all day!

Gravure Association of America

Doug was a keynote speaker at our publishing conference, delivering an exceptional presentation which set the tone for the event which followed. I would definitely recommend Doug for any event where you want your attendees to leave saying, “wow!”  Our attendees said it all in the survey results:
“Doug Lipp was outstanding.”
“Doug Lipp was impactful.”
“Loved Doug Lipp – he was a favorite speaker this year.”
– Director, Planning

Great West Life Assurance- Eastern Canada

Doug is charismatic and knows how to keep the audience’s attention. His perspective comes not only from experience but a deep understanding on how to put a positive spin on customer service. Put into practice, this approach truly motivates staff to implement these methods that have such a great impact and lasting impression on the client. He provides you with concrete ways to incorporate this into your everyday. Leaving this session, I felt revitalized and inspired to go and reinvent myself!

Great-West Life Assurance-Central Canada
Great-West Life Assurance-Regional OPS Managers
GreatAmerican Financial Services
Greater Sacramento Area Economic Council (was SACTO)

Thank you so much for the training session on improving our service to SACTO customers. We have already begun implementing some changes. Your presentation exceeded our expectations! Thanks again! -Executive Director, SACTO

Greatness in Leadership w/ Wayne Gretzky

Doug spoke to a huge group (over 1,500 people) at our Greatness in Leadership conference. Doug stood out and was extremely well received by the whole crowd. I would highly recommend him for any business group, leadership training, talk on corporate culture, or keynote address. Doug is a consummate professional, tremendous orator, and an incredibly easy person to work with. We cannot wait to host him again. -President & CEO

GrowMark
Grupo Buro HD + Conference (Guatelmala)

Thanks for sharing with us, your conference was extraordinary and valuable for all of us, surely will continue to do many things together.”

GTSI
Guitar Center
H M Insurance

Doug is one of the most inspiring motivational speakers I have had the good fortune of meeting. He enthralls the audience with his creativity and focus. His delivery is very engaging and his comments are intriguing, witty and informative. Doug’s style and substance are imaginative and delightful, with never a dull moment. His energy and passion is ‘catching’ and I would highly recommend Doug to anyone, regardless of the topic. Believe me . . . he will keep you on the edge of your seat.

H-E-B Pharmacy (2x)

Doug did a fantastic job addressing our Pharmacists at our Annual Conference. He took the time to really understand our business and the challenges we have from a customer service standpoint and tailored his communication to support our initiatives very effectively. I highly recommend Doug!” – Sr. VP. Pharmacy at H-E-B

Hartford Life
Hawthorne Residential Partners
Health Industry Distributors Assoc.

Doug absolutely delivered! I’m very pleased and our attendees were as well!

Herman Miller
Hewlett-Packard (x2)
HFMA-Tennessee (Healthcare Finance Mgmt. Assoc.)

Doug Lipp recently presented at the TNHFMA Fall Institute and his presentation wowed the entire group for over 4 hours. His ability to provide a unique perspective on customer service from his years at Disney were easily applicable to all attendees’ workshops. He is an excellent presenter with exceptional content. The takeaways provided me the opportunity to inject Doug’s concepts on customer service into my front line staff.

HI Island Ministries (x2)
High Center Forum – Elizabethtown College
Hitachi Data Systems-California (x2)
Hitachi Data Systems-Mass. (x2)
HOAR
Hollywood Entertainment
Hood Hargett Breakfast Club
Houston Apartment Assoc. (x2)

We have hired Doug twice! His programs went extraordinarily well. Thank you very much for your efforts and support!

Houston HR
HR Mgmt. Assoc. Chicago

Thanks so much for your participation in HRMAC’s SUMMIT. Our online evaluation initial comments are all positive. Can’t tell you how much we appreciate your flexibility in meeting our group’s specific needs!

HRPA (Human Resources Prof.)-Grand Valley

We could not have been more pleased. From our initial phone conversation to his final delivery, Doug was personable, easy to work with and provided great ideas for our event. His presentation was engaging and entertaining and he kept the attention of the audience. The feedback we received from our members was over-the-top positive.”

Hudson Global Resources
Hy-Vee Stores

You were great! I had a lot of positive feedback about the quality of your presentaion – great, solid content, very well delivered. I have been with Hy-Vee for 26 years and we have heard some great speakers over my years being on staff . . . add yourself to that list!

Hyatt Regency
IAAPA (Int’l Assn. of Amusement Parks Attractions)

Thank you, Doug, for the motivational talk you gave at our convention. No doubt you covered all the bases we discussed in advance. Thanks for the fantastic job.” -Chairman

IAMC (Industrial Asset Management Council) x 2

Congratulations! You were the most highly rated speaker at the recent forum! Your presentation skills, the strong customer service message, and your great sense of humor were integral to the high rating. Evaluation comments indicate the content provided was on point and applicable in a variety of work environments. To me, this spells G-R-E-A-T V-A-L-U-E!

Doug spoke at a recent IAMC conference, and he was a star of the show. We engaged him to deliver the closing keynote, and he went above and beyond. He not only customized his presentation to both the conference theme and audience, but he also took the extra time to research and develop content tying together all of the themes and messages delivered over the prior days’ sessions. This was a benefit to IAMC attendees and to me directly as the program planner. In short, Doug was a delight to work with, and more importantly, his presentation was entertaining, engaging and informative.”

IBM – 2006

The key to your successful presentation was your ability to blend an important message with an approach which is effective to an international audience. The examples you shared from your days with Disney in Japan and the U.S. made your message all the more enjoyable.”

IBM Corp – 2005
ICIM (Int’l Conf Info. Mgmt.)

I thoroughly enjoyed working with Doug. He’s genuine, connects well with the audience and has messaging that is right on the mark. this stood out to me, and I know that our attendees found it meaningful, as well. I can already say that preliminary audience feedback places your keynote at the top of event highlights. Bravo in every respect!!

IDDBA (Int’l Dairy-Deli-Bakery Assn.)

I am happy to report IDDBA’s Retail Management Forum was a great success! Your sessions received excellent marks from our attendees. Your session not only gave attendees usable information for their jobs, but did so in an entertaining way that held their attention for over two hours! That is no easy feat!”

IFMA (Int-l Mgmt Facility Assoc)
IFS Development Centre (ISS)- Portugal

I thoroughly enjoyed being your host for our SEC conference in Lisbon, Portugal. The feedback we have received on your presentation has been outstanding and all our delegates, and especially our Executive Management Board, was really impressed by your presentation and performance. Thank you very much for a job well done!”

IHRSA (Int-l Health Racquet Sportsclub Assoc)-Leadership Training

Doug is an excellent speaker and I greatly  appreciated the time and effort he put into personalizing his presentation for our group. It is not very common for speakers to put in the additional effort that Doug does! Been receiving nothing but positive feedback in regards to your presentation – hence the reason we have invited you back to address our industry again!

IIAW (Ind. Insurance Agents of Wisconsin)
IITAI – Inland Internati0nal Trade Association

A hearty thanks to you for giving your time and knowledge to the advancement of International trade at our meeting. Your talk was very informative, and the active response from the audience proved their interest in the topic! -Vice President

IJO (Independent Jewelers Organization)

Thank you for the lessons you share in the Disney U book. “Plussing” my guest experience is extremely important.

InContact

Thank you so much for your fantastic keynote speech at ICUC. Your speech made a huge impact on our users, and will resonate with them for some time to come. They say that imitation is the sincerest form of flattery, and with that as a benchmark, you have been flattered. I can’t tell you how many people I heard talking about “good show” and “being on” after your keynote. You scored top points in our post-show survey, with you getting top ranking across the board. You are a joy to work with. Thank you, thank you, thank you, for setting the tone for the conference and kicking things off on a very positive note.

Indeed
Indiana State University
Indiana Telecommunications Association
Industrial Fabrics Association International

We all thought Doug was the best presenter that we have used in a number of years. He was very engaging, very credible, and a great presenter.

Ingenix

Doug was absolutely fabulous! I would recommend him to another group in a heartbeat.

Innovative Training Strategies
Institute of Transportation Engineers

I truly enjoyed your talk at the ITE Annual Meeting. Without a doubt, you are one of the best keynote speakers we have ever had at this event!

Insulating Concrete Form Association
Intel – Japan (x4)
Intel Corp. – Legal Dept (Asia, Europe)

Thank you for everything!! Fabulous day and Doug was a HIT!!

Intel-Cloud Computing
Intel-Headquarteres (x10)

I would like to take this opportunity to thank you for presenting “Common Sense and Cultural Sense : Six Challenges for the International Manager” to our business management students. Your presentation was extremely relevant to the course and very well received by the students. It is a great public service for professionals, such as yourself, to take the time out of a busy schedule to share some ‘hands on’ knowledge and experience with our future business leaders. I sincerely appreciate your efforts and time in bringing this excellent training to us.”

Intel-US, Research & Development
Intercoiffure Mondial
International Association of Fairs & Expos
International Banking Technology

The Retail Banking Trends Conference is over and I am happy to say it was a tremendous success! Your participation helped make it so and I want to thank you for a job well done! Your key message of embracing change and developing a creative work environment were right on target. Your engaging presentation style, coupled with the hands-on activities you introduced, kept the energy level high and served as a model of creativity. Thank you for being so fun to work with!”

International Business Organization (IBO) CSU Sacramento

I would like to thank you on behalf of the International Business Organization for coming to CSUS and giving an outstanding and unique, cultural presentation. We learned so much from this practical presentation and I am sure everyone will apply it in their international careers.

International Forest Product Transport Association

Doug is a fantastic keynote speaker! He brings humor, expertise, and great ideas to the table. We appreciated his ability to customize his talk to fit many of the nuances of our group’s industry. Everyone still talks about his speech years later!

International Securities Exchange
International Smart Tan Network
International Titanium Assn.
International Zinc Association Conference

Doug made a remarkable keynote presentation at IZA’s Annual International Zinc Conference. His talk was really the highlight of the conference with excellent feedback from attendees. Doug was the best keynote speaker that the Conference has had, and we’ve had some great ones!!! His pertinent messages, combined with his smooth, humorous, and dynamic delivery, is what makes him a world-class speaker. -Executive Director

Invesco

I would like to personally thank Doug for joining our luncheon and making such a significant impact on our team. He received rave reviews and the message was dead-on!”

IOC Choice Hotels (x2)
Iowa Department of Tourism

We were so pleased with the way you prepared for our group and tailored your messages specifically for the tourism group. Your upbeat customer service message was right on target for our audience! Our tourism organizations, attractions, hotels, museums and festival planners heard a very timely message just in time for the upcoming busy travel season. We appreciated your relevant stories and enjoyed your fun, energetic presentation style!

IPHFHA (Int’l Pizza Hut Franchise Holders Assn.)
IREM (Institute Real Estate Mgmt.)

Thank you so much again to you and Doug for EVERYTHING! We had such a wonderful time and it was such an honor to have Doug as our speaker. Nothing but great reviews!

Ivanhoe Cambridge Western Reg.-Kelowna
IX Congreso de Retail – Lima, Peru
Jackson Rancheria Casino Resort 2013 (x2)

The Executive Committee felt that it was time to refocus our efforts on Guest Service Training to accommodate the 24/7 business we are in. In order to create a buzz and set the tone we hired Doug Lipp as his massage and experience with Disney was a natural for our business. I am very pleased to say that we made an incredibly good choice– Doug exceeded our expectations! His presentations were lively, thought-provoking and right on point. Doug absolutely killed it. He won over the group to where they were engaged and enthusiastic. I strongly recommend Doug whose experiences with Disney are relevant in most any business. — General Manager

Our team members all left Doug’s presentation motivated and armed with real-world actionable skills. Months later, the momentum created by Doug’s talk still continues to build. — Chief Executive Officer

Jackson Rancheria Casino Resort 2017 (x2)
Japan American Conference

Personally, I must say it was an honor to be able to meet and talk with you at the reception prior. After hearing you talk, I was quite impressed by your language ability, as well as your understanding of other cultures.” – Director

Your willingness to volunteer your energy and talents to work with me and my staff directly affected the success of our involvement with this conference, and the important relationships we were able to establish. I also cannot thank you enough for joining me as part of my staff entourage during this very important conference.” – Mayor

JCM-American Corp. (x2)
Jewel Osco
JLL (Jones Lang LaSalle)

Doug spoke to roughly 800 employees at our Annual Management Training Conference. He discussed the importance of providing superior customer service in everything you do. Doug did a great job, was very easy to work with and made an impact on the audience. We were glad he could join us!

Joey Restaurant Group-Vancouver
JRSL (James Richardson & Sons)

Many thanks for a wonderful presentation. It resonated well with everyone, receiving many positive comments.  You are a great presenter, giving us many things to think about.  I appreciated that you had done your homework and knew a lot about our company which you referred to at appropriate times.  Adding the puzzle game was terrific and provided a clear message about how we communicate. Wonderful to have you join us for dinner and the grain tour.

Juniper Network

Thank you for speaking at our American Business Transformation Forum. Our attendees found your presentation interesting and informative and we very much appreciate your participation at the event. In evaluations of the speakers and their presentations by our audience, your presentation received the highest of marks.”

K. Hovanian of Northern California

You helped our company, both leaders and associates, understand that customer service is about more than the customer; it’s about systems, culture, and most importantly our relationships with each other! Your message resonated with everyone. It was as if you work here! That’s the real magical part.”

Kahala International Conference

Everyone on our end loved Doug. He was a superstar!”

Kaiser Permanente – North Valley

Doug was perfect. In fact, our evaluations of his presentation were exemplary. Our staff would like to see us create a Disney University of our own. Thank you for creating a wonderful opening for our event and kick-starting the day in a memorable way!”

Kaiser Permanente Leadership Conference
Kentucky Association of Realtors
Keppler Speakers
Key 3 Media
KFC – US Regions (x6)
KFC (AKFCF)-Nat-l Meeting (x2)

Thank you for speaking to our managers about leadership and building effective customer service in their restaurants. You presented in a manner that was both humorous and entertaining, while still getting your message across to the entire audience. You completely captured them with your energy, your conviction, and the undeniable truth of your message!

Your workshop was the most powerful of the show, for sure. As a franchise director, it was good to hear the Disney experience from behind the curtain. As a professional coach and aspiring speaker and facilitator, you were extremely inspiring.

KFC-Caribla Franchisees (x2)
Kia Canada All-Employee Events (x5)

Thank you for your excellent work. Your amazing skills and knowledge made this training a very enjoyable experience. You can make sure that I will put in practice this valuable advice so I can make Kia the most exceptional company.”

KIA Canada-National Dealers Meeting

You did a fantastic job at the Kia Canada National Dealer Meeting. Your presentation was the hit of the meeting. After you left there were several dealers asking, ‘How do I get hold of Doug – he is just what my team needs!’ I handed out several of your cards so be prepared.”

Kijiji – Canada (x4)
Kindred Healthcare-FL
Kindred Healthcare-KY
Kindred Healthcare-VA
Knutson Construction
Konica Minolta Business Solutions U.S.A., Inc.

It was a great privilege and pleasure having you participate in our event. Your presentation was spot on – the dealers were absolutely thrilled and so were we!
-Director

Kovar’s Karate

I enjoyed meeting you and look forward to working with you in the future. At my karate school we talk about ‘leading by example’. You are an example of a speaker who does this!

KPMG Peat Marwick

Your reputation as an excellent and well-prepared motivational speaker proceeded yourself and you proved that your recognition is well deserved. Rather than speak about generalities, you communicated your message through the use of relevant information and topics that the audience was knowledgeable and comfortable with. Thanks so much!”

Krispy Kreme Global Partner Summit

You guys are always amazing!

Kroger

We appreciated your participation in our event, not just your presence, but your preparation, insight, and the energy that you brought. We have received numerous comments on how your presentation was a personal highlight for many. You are a true professional and wish you continued success. From this point forward you are an honorary member of the Smith’s team, and I hope our friendship continues.”

Kronos
Kuhns Brothers Log Homes

Spending months talking to you over the phone and email was a complete pleasure. I knew from the moment we spoke that you would be perfect to speak at our Annual Sales Meeting! Your enthusiasm and joy in your work shined through!

L & B Advisors

It’s not an easy task to find common ground for people who manage shopping centers, apartments and office buildings, but you seem to have touched a chord with each of these groups. Thank you for a great presentation. I would enthusiastically recommend you to any group of managers.”

Lakeland Area Chamber of Commerce
Lamson & Sessions (x5)
LandAmerica
LaSalle Advisors (x2)

You have a unique ability to captivate an audience with your delivery and humor while also communicating pertinent and relevant information. Your keynote presentation was the highlight of our conference!

LaSalle Investment Management
Leaders Public Seminar- Bahrain
Leading Age

The feedback was excellent! Easy to work with. Everyone enjoyed him and comments were that his sessions were the favorites at the Annual Meeting! Thank you so much to you and Doug for making this a huge hit!

Lenovo-Channel Partners Mtg.
Lenovo-Major Distributors Mtg.
Leslie’s Pool Mart
Liberty Bank

Doug exceeded our expectation on all deliverables; content, delivery, easy to work with and customization. Everyone should hear his message.”

Life Fitness

Doug is a high-energy, creative presenter who hit a home run with a very difficult team of global executives as keynote to our conference. His attention to detail and preparation made his presentation relevant and entertaining and left a memorable impression on all who attended.   – Vice President

LOMA (x2) (Life office Mgmt. Assn.)

On a scale of 1 to 4, your session was rated as a 3.94. The highest score possible was 4.0, making your session the highest-rated!
The comments on your session are as follows:
“Very energetic”
“Very memorable”
“Suggestions and examples could be applied to any industry”

London Life Ms.

Your presentation has been raved about by everyone! Kudos to you for integrating all the key messages not only from our discussions but from your time speaking to our field leaders. Thank you for making our meeting a great success.”

Loreal USA Operations Summit
Loring Ward International
LPL Financial

Thank you very much for the effort you invested in our program. I was very impressed with how you tied in all of the nuances we discussed, including the items we tossed your way at the very last minute. The executive team had fantastic feedback and has even asked that I pursue your interest and availability in the future.

Lutan Edukasi-Jakart

Thank you for the inspiring session at the event, I can see that the audience really enjoying it. The event went really well and we got many positive feedbacks from the participants! I learned a lot from the session and from the conversation we had during the event. It’s been great to work with you and we are looking forward to work with you again!

Lynchburg Assoc. Realtors
M & T Securities
M &T Bank

The managers are still talking about your presentation and I am sure will be for months to come! You left them energized and renewed with your awesome delivery approach. Thanks again for being a part of our conference!

M-Net -South Africa

On behalf of the MIH Group, I would like to extend my most sincere thanks to you for your presentations at our Leadership Conference. Both were well-received and the feedback from the delegates highlight the wonderful way in which you drew many examples from your own experience and contextualize them for MIH.” – Event Manager

Macy’s
MAMA (Medical Alarm Monitoring Association)
Mann Packing
Manufactured Housing Institute
Manulife Financial

Highly recommend Doug as a keynote speaker. We were completely impressed with Doug at a recent Manulife event. Doug was well prepared, highly engaging – enlightening, inspiring and funny all at the same time. He was absolutely great!

Marcus Hotels Leadership Conference

Doug was both motivating and up-lifting. He is an amazing speaker, one that understands the virtues of solid leadership. His messages about service resonated well with audience. He can easily draw on years of experience with one of the most service-oriented organizations. His international exposure make him a well-rounded speaker. Impressive performance.  – Chief Operating Officer

Marcus Hotels Leadership Conference 2016
Maritz Travel
Marriott Creative Services
Marriott Vacation Club
MassMutual Insurance

Doug, your recent performance was mesmerizing, motivational and most importantly meaningful! During the past two decades I have had the opportunity to hire and hear many keynote speakers, today was the first time I actually inspire to new heights. You were certainly the right person communicating the right message to the right audience in the right way at the right time. Your energy, passion and drive for excellence is contagious! It is my hope that everyone will be able to experience the “thrill-ride” of your Disney magic!

Mazda- Canada
MBA Career Services Council Annual Conference
McCormick & Schmicks Seafood Restaurants
McDonald’s Pittsbugh Region
McDonalds – 2015 Combined Managers/Owners Rally (x3) Central, Eastern, Western

Thank you for all you did to motivate our managers and crew during our CMOR. I enjoyed hearing about your new experiences with Disney U . . . there were so many relevant connections to the work that our teams do everyday. I have no doubt that everyone left your presentation feeling engaged and empowered to improve the customer experience they provide.” – President

McDonalds – All Staff USA
McDonalds 2013 Combined Manager/Operator Rally (x3) -Central, Eastern, Western

Thank you for all you did to motivate our managers and crew during our recent CMOR. I enjoyed hearing about your expereinces with Disney U … there were so many relevant connections to the work that our teams do every day. I have no doubt that everyone left your presentation feeling engaged and empowered to improve the customer experience they provide. I thank you for that.   – U.S. Executive VP, Chief Operation’s Support Officer

McDonalds Canada National Owner Operators

Doug was a motivating, enthusiastic and professional partner to work with who really connected with and impacted the audience. He complemented the key messages of the convention and took the time in his preparation to understand the business. He was a pleasure to work with and look forward to working with him again.  Chief Operating Officer and Corporate VP

McDonalds Finance USA
McDonalds Heartland Region

Thank you Doug, . . . you did a terrific job. We so appreciate your wisdom, your ability to read the room, and the great energy you brought.  We look forward to seeing you again!

McDonalds Managers Canada (x3)- Vancouver, Montreal, Toronto

“Doug is our #1 Speaker” Doug spoke at a conference of McDonald’s Franchisees and Restaurant Managers, and his presentation was one of the highlights of the event. His delivery was engaging, his examples were relevant, and he resonated with the entire audience. By having Doug speak at the beginning of our event, it got our entire team excited about what is possible when an organization focuses on providing an outstanding experience to its guests. — Chief Operating Officer at McDonald’s Corporation

McGuire Woods Law

You did something not a lot of professionals do: you listened, and incorporated the unique needs of our firm into your program. Because you are a professional, you would have been good without customization. By being flexible and client-focused, you were great . . . probably the best speaker we have ever had!! And it’s tough crowd to please – thank you!

McKee Group
McLane Foodservice Leadership (x2)
MDS-Ontario
Mead West Vaco
Mechanical Contractors Association of America
Members Group

Good conference speakers educate, entertain, or inspire. Great conference speakers to do all three, which is exactly what Doug did at a recent financial services conference I attended. Although Doug’s background is not in financial services, his messages and stories are still highly relevant. And his style is so engaging, that he easily captured and maintained the group’s attention and participation for hours. Overall, one of the best conference presenters I have seen.

MENA -Dubai -Customer Delight Awards
Menards (x2)
Mercadotecnia & Comunicaciones Alestra-Tijuana Mexico

Doug es un excelente profesional con la capacidad de captar la atención de una audiencia la cual mantiene motivada e interesada a escuchar sus mejores prácticas de negocio, fué un placer conocerlo en Mexico.

Mercedes Benz – USA

Doug is a master story teller! He joined our Mercedes-Benz leadership retreat to share some Disney magic surrounding the customer experience. His deep insights into the culture and delivery of customer care had our senior leaders challenged and engaged! A great speaker!” – President & CEO

Mercy Health
Merial USA Animal Health Int’l Mtg.

Doug Lipp presented to our sales team at a national sales meeting. Doug’s presentation was high energy and right on target. He was inspiring, funny, and most of all interesting. Doug was an absolute professional. He was on time, on topic and very personable. The group was pleased to have someone with such an incredible outlook on life. We would hire Doug again! – Senior Vice President

The work you put into your presentation and your efforts helped train us – because of that we were recognized for the focus we put into our team’s needs. We earned the training team of the year! – Director, National Accounts

Merial USA MWF National Sales Meeting
Merial USA-NWI Vetinerary Supply Mtg.

The work you put into your presentation and your efforts helped train us – because of that we were recognized for the focus we put into our team’s needs. We earned the training team of the year! – Director, National Accounts

Meritrust Credit Union All Staff Retreat

Doug spoke at our All Staff Retreat. He was a dynamic speaker and his topic  was timely for our associates. He was well received and our staff still quotes portions of his book and speech. Thanks Doug!

Merrill Lynch

Thank you and your team for a wonderful learning experience. You have definitely made a positive impact on me and my Client Associates. Your witty Disney experiences offer invaluable lessons in client service. Your references to the challenges that Merrill Lynch and its Client Associates face made for a seamless presentation. You left the participants enlightened and energized!”

Merrill Lynch-New Jersey (x5)
Merry Maids

I can say with certainty that you were the best speaker we have had in many years. You were easy to follow and your illustrations were most interesting. The audience stayed with you the entire hour, which passed far too quickly.”

METal International
Miami Dolphins

It has been an honor and pleasure working with you (and Pam) and learning from you. I have already heard incredible reviews from staff and season ticket members, so thank you for donin and excellent job and bein so willing to stay and talk to our fans.

Michels

The feedback on your presentation was very positive! We really enjoyed your talk.

Michigan Community College Assoc.
Michigan Health & Hospital Asoc.
Microsoft (11) – Japan and US

Thank you so much for the great class. All the attendees enjoyed your class very much. We truly appreciate you as our valuable instructor for our Culture Training classes. Thank you again.” – Program Manager

MicroStrategy (x2)
Middle East North Africa Customer Awards- Dubai
Milgard Managers Meeting
Miller Heiman

The group loved Doug! His presentation was insightful, thought provoking and hilarious. I would recommend him to any company that wants to get a clear picture of what makes a company like Disney succeed and some of the pitfalls they have faced.”

MISAC (Municipal Info. Systems Assn. CA.)
Mission Hospitals
Missouri Telecommunications Industry Assoc. (MTIA)

Thanks once again for your outstanding presentation to our members at our annual conference. Your comments and examples about excellent customer service and commitment to quality were well received and very applicable to our industry. I know that our members certainly enjoyed your Disney tales and stories from the Magic Kingdom!

Moncarch (x2) – Toronto

I was fortunate enough to attend one of Doug’s seminars, and can’t express how amazing it was. He provided a refreshing outlook in his talk about Disney’s expectations of their employees and how each employee’s reactions to clients set the bar for their overall experience. I can assure you that when I walked out of that room I felt re-energized about the importance of my position in making each of my homeowner’s experience with Monarch a positive one.

Montgomery County Association of Realtors
Morgan Stanley
Motorola

It was such a pleasure and an honor to meet you in person. Your stories are fascinating! Just wanted to thank you for a fantastic presentation. You were awesome- so many people commented about how much they enjoyed what you had to say.”

MPAC (Municipal Property Assessment Corp.) – Toronto
Mutual of Omaha

Doug did a fantastic job this morning! Our associates really loved his presentation and his message!!

We couldn’t have been more pleased with your presentation. Our executives were talking about it for days, using your examples and nomenclature. You went over and above to make your presentation relative to where we are in our strategic journey. You hit it out of the ballpark!

Thanks for bringing your inspiring message to Mutual of Omaha last week! The feedback from your session has been glowing. Your message was spot on — very timely and relevant for where we are on our strategic journey. Thanks for lending your time and talents to our organization.

Mutual Service Corporation
NAA (National Apartment Assoc) (x2)

95% of our 290 attendees rated your presentation as “Excellent” (the highest ranking!) Please know that your professionalism and that of your staff did not go unnoticed– from timely telephone calls from your staff to make certain that we had all the information we needed, to taking time personally to discuss our goals and requirements, every need was met to pave the way for what could not have been anything other than an outstanding outcome! It is rare to encounter such devoted attention to detail. Ours is a challenging audience to please and you masterfully met the challenge!”

NABE (National Association of Bar Executives)
NACCM -North Amer. Conf. Cust. Mgmt.
NAHC, Nat’l Assoc. Home Care & Hospice

Doug did a fantastic job in his presentation!

NAILBA (Nat’l Assoc. of Ind. Life Brokerage Agencies)

Thank you for helping make NAILBA’s FOCUS a huge success! Rarely have I had someone who was so easy to work with! The feedback on FOCUS – and your session in particular – has been very positive. It appears that the changes we made to the philosophy and the program were positive ones . . . this is due in no small part to your getting us off to such a positive start.

Naperville Chamber of Commerce

We’ve worked with a number of speakers and Doug Lipp was one of the easiest speakers to work with from start to finish. Not only did he want to learn about our organization and Members, he was truly interested in making sure that he delivered the best presentation for our attendees. His enthusiasm for educating and inspiring others is catching. His attention to detail and responsiveness was so appreciated. I’m hopeful that we will be able to work together in the future. It’s clear why he is the success that he is, he cares about the people his works with and the topics he shares.

NAPFA (Nat’l Assn of Personal Financial Advisors) (x2)

It was a pleasure meeting you! Verbal feedback on Doug’s presentation has been terrific. I wish you continued success!”

NASCIO (Nat’l Assn. State Chief Info Officers)
NASP (Nat’l Assn. Subrogation Prof.)
NASPO (National Assn. State Procurement Officials)

Oh my goodness, Doug was world class amazing. He was personable, intertwined our business throughout his presentation, and was so funny. We loved him!”

Nat-l Marine Manufacturers Assoc.
National Assn. Small Business Accountants
National Automatic Merchandising Association

Doug was wonderfully received and great to work with. He incorporated our industry into his presentation and all of the feedback and evaluations were high marks. Even our biggest suppliers were impressed! How do we top this one?!

National Caves Association

Thank you for  the truly outstanding presentation at our annual convention. Your seminar gave us exactly the kind of pertinent information we needed. We were very impressed with your diligence at learning our particular business. You taught us, motivated us, and entertained us. Thank you!

National Golf Course Owners Assoc.-Montreal
National Limo Association

Thank you for an outstanding presentation. We have heard nothing but great things from the attendee. You connected with the audience right at the beginning and all the way through his presentation. The attendees walked away from his Keynote Address with a feeling that they had learned something and more importantly they could use what they learned everyday. I hope our chauffeurs experience the same feeling.

National Milk Producers Federation
National Religious Broadcasting

Doug was great to work with and readily available. His open and timely communication with us before and during our convention was greatly appreciated. He made a concerted effort to make sure he was preparing and delivering a message that was tailored to fit our audience. We wish all our speakers were as proactive and audience focused as we found in Doug.

National Transit Institute-(audio seminar)
Nationwide Insurance-Florida
Nationwide Insurance-Ohio
NaviHealth

SUCCESS!  Doug was FANTASTIC A huge win! His message was spot on! Everyone is still asking about him and reading his book now! He was energetic, connected with the audience, hilarious and very in tune with our values! Definitely a hit!

Navistar – IC Bus

Doug was fantastic. In addition to being easy to work with and flexible, Doug went above and beyond my expectations to learn our business. For example, he showed up on-site early to observe our presenters talk to the dealers on the current topics. In doing so, he seamlessly incorporated our organizational culture and challenges into his presentation. Doug was very engaging and delivered his information in an entertaining and education way that really kept the bus dealers captivated.

Navistar Parts Expo
NDC
NEC Electronics-California (30+)
NEC Electronics-Indiana
NEC Electronics-Tokyo (x8)

On behalf of myself and NEC, we would like to express our thanks and appreciation for the outstanding job you did conducting “The Magic of Exceptional Customer Service.” Your course scored the highest marks achieved during our three-day meeting for both course content as well as presentation style. As the majority of our group has many years of customer service experience, they have high expectations of training courses.

NEC Institute of Management
NEC Solutions (x4)
NECA (Nat’l Exchange Carrier Assn.)

Doug Lipp is a dynamic inspiring speaker! His presentation was insightful and really hit home with our attendees. Feedback from our group was that his presentation was fantastic! One wonderful thing about Doug is that even though he shared stories from Disney, they made so much sense for business and even for our personal lives. I am already trying to think of when we can have Doug return to address our group. I would recommend Doug for an industry and any size group. Thank you, Doug, for setting the stage for a wonderful conference. – Director

NelNet

Doug Lipp did an excellent job for our Nelnet event. He was always available and open to discussion prior to our meeting and did a great job naturally weaving our Nelnet specifics into his presentation. Our attendees offered many compliments:
“Excellent! We need this at every director meeting!”
“Very good speaker. Very engaging.”
“Outstanding, and very relevant. Lots to take back.”
“Excellent choice. Great job of weaving Nelnet themes.”

New Horizons
New Jersey Amusement Assoc.
New Jersey Apartment Association

Doug was EXTREMELY well received and I have heard nothing but positive feedback! He was such a pro and had the audience so engaged. I have heard more than once that he is the best keynote we have had yet!

New York Presbyterian Hospital

Thanks again for your wonderful presentation. Early feedback shows you were well received. You even won over the tough guy in the corner!

NHFA (Nat’l Home Furnishings Assn)

After reviewing the convention evaluations, you were our highest rated event on both speaker presentation and topic. The attendees enjoyed the humor and anecdotes you gave during your lecture. It was a pleasure working with such a genuine and professional person.” – Director of Administration

NIA (National Insulation Assn.)

Our attendees really enjoyed your interactive and engaging presentation! Initial feedback from our attendees indicates an outstanding meeting and you played a critical role in its success!”

Nikon
Nissan Canada-Mississauga

You did a phenomenal job! The dealers LOVED you! Our surveys came in and when asked what they enjoyed most about the dealer meeting, the popular response was your speech!”

Nitto Denko (x 24)

Your company, G. Douglas Lipp & Associates, offers a service that greatly enhances the “people” aspect of the business. You have allowed our employees to better understand the cultural differences that effect our day to day relationships. Our employees who have benefited from this “awareness” training have commented on how greatly enhanced their relationships have become. Doug, you are a true business partner and friend to NDA and our employees.

NJAPPA (New Jersey APPA)

Thank you for the great presentation. I absolutely and thoroughly enjoyed it, and learned a lot about how to make our company work better. You have made it harder for us to find a speaker for next year.

NKBA – Annual Conference

Thank you so much for your wonderful program and inspiration on behalf of our entire board. I had people coming up to me after the training to say how much they enjoyed the program and your leadership training – many thanks for you and your hard work during the preparation phase!” -Board Member

NKBA – Board Retreat

Thank you so much for your wonderful program and inspiration on behalf of our entire board. I had people coming up to me after the training to say how much they enjoyed the program and your leadership training – many thanks for you and your hard work during the preparation phase!”

North Central Counties Consortium

I want to thank you for your invaluable participation as a presenter at our annual NCEN Partnership Conference. Your presence helped make it the great success that it was. We received great comments about the topics and quality of speakers. – Program Director

North Shore-LIJ Health System

Thank you for speaking at our Annual Service Quality Conference. Your presentation was excellent and informative. It was also incredibly insightful and gave us the tools and proven techniques necessary to move ahead. We must also thank you for the time you spent in preparation for your presentation by getting to know our company and visiting with us. We look forward to working with you in the future!”

Northstar at Tahoe (x4)

Thank you so much for your time and expertise with our employee training. Your presentation was excellent, both in delivery and information. Many managers and employees have told me how much they enjoyed your presentation. Thank you for your energy in creating our manuals. They look very professional and will be a useful tool for future encounters.

Northwest Leadership Seminar
Northwestern Mutual, Managing Director’s Conference

The overall feedback was Doug Lipp was a huge success. They really appreciated the tailoring that Doug took the time to do!

Nova Scotia Economic, Rural Devlopment, Tourism

Doug had the highest satisfaction rating of all of the speakers. Everyone loved the messages he delivered with good humor.  -Tourism Development Officer

NPC (Pizza Hut, Wendy’s) AGM Conference

Thanks so much for making our conference so excellent and memorable! You were in a tough time slot, but the crowd was engaged, and we’ve received nothing but rave reviews. Attendees fill out a questionnaire and rate each activity excellent, great, good, average or no – I can honestly say I didn’t see a single rating below great! Many came back with “Excellent+++” ratings or notes in the margin. You really helped us move down the path of delivering on our purpose. Thank you for everything. I will be in touch and hope to see you again soon. 

NRS Nationwide Recovery Systems
OABA – Outdoor Amusement Business Association

Thank you Doug! My board members had very favorable comments about your enthusiasm and incorporation of your knowledge and the amusement industry into your presentation. We all greatly benefited from your lessons!”

Ohio Telecom Assoc. (x2)
Oki Data America

Thank you for joining us in Miami and presenting both relevant and entertaining messages. I have personally heard many positive comments about your presentation – and judging by the number of people that were wanting additional one-on-one talk time with you, you obviously hit on key topics that sales people can benefit from right away. Thank you as well for the additional time and effort you put into customizing your content for the OKI audience. The whole group respected that effort on your part! My team will be reflecting on your messages!” – Vice President

Oklahoma City Memorial Museum

He was really terrific. He hit the mark, every time. Probably one of the best I have ever heard speak about topics that are meaningful and useful. I will definitely use him again.

Okonite
Olympia Sports

Doug provided our 250 managers with a thoroughly customized, high energy presentation that left them absolutely educated and entertained by the subject matter. In 20 years of attending and organizing conferences this had to be the best presentation I’ve seen. If you are looking for a superior presenter with true first-hand experience in areas of leadership and customer service I cannot recommend Doug highly enough.” –Human Resource Manager

Omaha Chamber of Commerce
Omni Health Plan (x6) (acquired)

My staff had expressed such enjoyment and sense of value from your training. The benefits of contracting with you are tangible. The quality monitoring accomplished within our company, after your visit, reflected a 20 improvement – that is huge! Thank you for the personal example you set before, during, and after your training.

Ontario Camping Assoc.

‘Wow!’  That word describes the feelings of many of our delegates who listened to one or more of your sessions at OCA Conference. Thank you for contributing in such an enthusiastic and dynamic way. The entertaining stories you used to illustrate your points made the presentation ‘hit home’. One delegate remarked, ‘Doug Lipp motivated me to pick up garbage and enjoy it!’ Doug, thank you again for bringing so much energy and knowledge to the Conference. It was a wonderful boost and we appreciate all your hard work.”

Ontario Hospital Assoc. (x2)-Toronto

I wish to express my sincerest thanks and appreciation for all your assistance and contribution to the success of the conference. You were the top-rated session.”

Ontario Teachers’ Pension Plan

Thank you for doing a fantastic job at our Town Hall. You were a hit!”

Osram Sylvania
Outdoor Power Equipment Institute

We were very happy to have Doug at our event. His program was very insightful, informative and we got many wonderful comments. Doug is an excellent speaker and contributed greatly to the success of the program. Thank you! – Director of Meetings

Owensboro Mercy Health Systems

Managers and directors are still talking about your presentation. What is so fascinating is your ability to share your experiences in a humorous way. You have the ability to use humor as a powerful learning tool. It has been a very rewarding experience knowing you and working with you.”

PACCAR – Mexico
Pacific Dental
PacifiCorp

Your presentation was absolutely terrific! There were wonderful comments on your speech! I will definitely be in touch with you in the future for other conferences.

PACyber

Customer service is as important for our school as it is for Disney’s theme park; Doug understands how to relate timeless lessons to school performance. Doug’s energy and enthusiasm is contagious! His presentation was inspirational and entertaining. It was by far the best public speaking appearance I have ever seen. Thank you!”

Paramount Parks
Paramount Parks
Parature

LOVED IT!!!! Thanks so very much! Below are post-presentation comments:
-Thank you. Outstanding!
-Great job.
-This is the most valuable webinar I have ever attended and I host webinars as part of my profession. A very exciting event to have had the privilege at attend.

Parature – webinar
Parkland County Staff Workshop
Patient’s First

My client is raving about everything from Doug’s presentation … how professional and gracious he was onsite and how the content was so applicable and engaging for their audience. They also really appreciated Doug being at the reception the night before and getting to know them personally.

Pebble Beach Company (30)

Thank you for exceeding our expectations! Your Guest Relations program truly broadened our employees’ professional understanding and expertise in the field of service and exceeding customer satisfaction. Your program has been received most favorably by everyone who attended.”  – Vice President

Pei Wei Asian Diner, Inc.

I can’t tell you how inspirational your presentation was for our GMs! I have received so much positive feedback. Many people ran out and purchased your book, myself included. We look forward to staying in touch.

Penn Mutual Life Insurance Company

Your messages were clear, compelling and extremely well delivered to our audience of over 600 home office associates. You delighted us with how you understood and connected your messages to what we wanted to accomplish through this meeting. As we worked with you in advance to craft your presentation, we knew right away that you were doing your homework to understand our company and effectively tailor your messages and stories from Disney and other company to our unique strategy, culture, opportunities and challenges. We look forward to the ways in which your messages will continue to resonate and develop us in the weeks and months ahead.

Pennsylvania Homecare Assoc.
Peoples City Mission

Awesome! The best we’ve ever had!

PeopleSoft
Pep Boys (x2)

Doug did a great job tailoring his presentation to the needs of Pep Boys. He took quality time to research the subject matter we need in order to send the right message and reinforce the main themes of our conference. He was very energetic in his presentation and kept the team engaged throughout. I received many positive comments after the meeting, and would definitely have him in again to speak to the group!”

Pepsi Bottling Group
Pepsico – Facilities

Your engaging style and personal experience supported your key topics  of communication, leadership and the need for constant change. We are in a hugely competitive market and your stories of how Disney differentiated itself from the competition were inspiring to all.”

Perkins Restaurant & Bakery

Doug’s energy filled the room during his keynote at our National Brand Conference. Great use of our brand initiatives interspersed in the address. Nice behind the scenes take on Disney!”

Permacel (x4)
Petronas

You were far and away one of the group’s most impactful exchanges. They walked away not just with a more open mind but a more open heart. I noticed that in the conversations on the bus and during their final internal workshop event they specifically appreciated the way you would always tie back those wonderful personal and Disney stories back to a simple question, “are you showing empathy, are you human?” More than once they quoted the iron fist/velvet glove approach. The examples that certainly seemed to “land” with them were the case of the “lost princess” … provoked some powerful emotion in the audience. Without further ado though, some verbatim feedback:
· Highly inspired
· Very passionate and engaging
· Open up thinking and how we look at customers
· Fun! And learned a lot

PF Chang’s

Thank you for the outstanding presentation to the PF Chang’s team. You were spot on and did a great job of linking your core message to our evolving mission – it sounded so seamless! Your discussion was insightful and made me smarter. In addition. I deeply appreciate your time and investment in delivering a quality message that mattered.

PHH Fleet (Element Fleet) Roundtable

Doug was great. He kept the audience engaged for the entire talk. His story telling really adds to the content. And who doesn’t want to know more about what makes Disney so great? I highly recommend him!

Philips Medical Supplies (ADAC Labs) -Belgium

Your presentation, “The Magic of Customer Service,” exceeded my expectations. That is a true indication of customer satisfaction. I heard many positive comments; such as, “This was the best presentation I have ever attended,” “It was well worth my time.” It was a pleasure working with you and your staff. You were very flexible in tailoring the presentation to the mixture of functional groups that would be attending the seminar.

Philips Medical Supplies (ADAC Labs) (x2)
Pilot Flying J – GM Conference
Pilot Flying J – Leadership Meeting
Pilot Flying J – Sales Meeting 2015

Thanks for a great day, I have gotten so many great comments from our team about your presentation. You did amazing!

Pinnacle Realty Management Company
Planet Beach Franchising Corp
PMI (Project management Institute) – Alberta Chapter

Doug was invited to PMI-Southern Alberta Chapter as a keynote speaker at our yearly convention. Doug’s presentation was relevant to our profession and he spoke with passion and conviction. He left us with tools and techniques to drive success into our projects and delivered his message in a lasting and vibrant way. He had us laughing and reflecting. He was one of our top presenters, easy to coordinate with, and is a genuine, caring person that would be a great add to anyone’s convention.”

PMI (Project Management Institute) – Kansas City
PMI (Project Managers Int’l) N. Saskatchewan Chapter, Professional Development Day

In my 4 years, those are very likely the best scores we’ve achieved. His scores exceeded our own goals and expectations. This was also our record attendance. You accept that we all bring something to the table and showed us how to integrate everyone.

It was a stunning and wonderful presentation. It was our privilege to have such a great speaker at our chapter.

PMI (Project Mgmt Institute-MN)

We had the pleasure of Doug Lipp as our keynote presenter, closing our Professional Development Days Event. Doug’s presentation was one of the best we’ve ever had. The ratings he received on our post-event survey were off the charts! He adapted his presentation to our PMI audience and delivered his message with enthusiasm and professionalism. He was the hit of the event! I would recommend Doug to any group – especially for other PMI events. We were thrilled with your presentations and had record participation, and would love to have you back in the future.

Poppy Hills, Inc.

The Guest Relations Training was a great success. I have received positive feedback from the participants and I am anxious to take the next step in training for our non-management employees.  – General Manager

Port of Oakland
Postlethwaite & Netterville (Accountants)

We really enjoyed working with Doug. He was super easy to work with and provided great takeaways for our meeting. Everyone was disappointed that it couldn’t go longer!
-Marketing Manager

PowerPlan – All Employees
PowerPlan – Leadership Team
PPG Industries (x2)
Precision Tune Auto Care

Doug, you were the highest rated sessions at our event – not an easy achievement! Good job!”

Premiere Speakers Bureau
Prentiss Properties
Presbyterian Healthcare Services

I have received so many compliments on you and your presentation. It absolutely couldn’t have gone any better! You did a fantastic job of including the PHS initiatives into your presentation.”

PricewaterhouseCoopers-Ontario
PricewaterhouseCoopers-USA
Prime Restaurant-Toronto
Priority Solutions Int-lnternational
Proctor & Gamble-Japan
Proctor & Gamble-US
Professional Research Consultants

One of the best speakers I ever heard.

Doug was an excellent speaker. I want to go back to my hospital today and make changes.

Excellent, fun presentation! Did a great integrating Disney concepts/experience into health care setting.

ProMedica Health System

Your presentation was incredibly timely and informative and I am confident that our board members learned a great deal of information that will assist them in guiding our organizations through the challenges facing health care today.

Prometheus
Providence St. Vincent Medical Center

I give the highest of regards to Doug for the outstanding presentation he provided to an invited 750 leaders of the Providence Health System. I have received just short of 100 comments regarding his presentation — just to mention a few: “Excellent, engaging speaker,” “Very dynamic and insightful,” and, “Doug was an awesome speaker, I enjoyed every minute of it.” He was everything the leaders mentioned and more! As the one who chose Doug as our Keynote, I was impressed on several levels with him. He reviewed our organization’s information to everyday detail, spoke to our Mission and core values, and he made the connection with his background and our vision so perfectly that you would have thought he was one of our leaders. I highly recommend Doug to any organization, or group of any size, that wishes to motivate and engage their employees, while being entertained in the delivery of his stories and his message. In short, you will not be disappointed!

Provincial Language Serv.-Vancouver

It was an absolute pleasure meeting with you! Thank you for a fun-filled presentation, and also for the time and care you took to ensure the relevance of your subject matter to the participants.

Prudential Int’l Chief Marketing Offers Meeting

Thank you so much for your great presentation! The CMOs really enjoyed it. We really appreciate all the customization you did for our group; it really enhanced the presentation, and the exercises worked really well.

Public and Taft Hartley Funds Roundtable

You were a hit! We only have amazingly positive feedback.

Public Seminario 1er Foro Mundial-Santiago, Chile
Public Seminario-Guadalajara,Mexico
Pulte Home Corp.-Leadership
Pulte Home Corp.-Managers
Q-Logic Corporation (x3)

Thank you for the very informative seminar you provided us. In fact, we have already seen improvements in our business dealings as a result of the information you provided. It is obvious you and your team have spent a lot of time as intermediaries between the Japanese and American cultures. Your practical style of training allowed us to experience the benefit of altering our approach and has motivated us to redouble our efforts with our counterparts and customers.
-Vice President, Sales

Quiznos

Thanks once again for your contributions to our convention. It’s been really neat the past week to hear our Franchise Owners make reference to information you shared in your speech. You made a strong and favorable impression on our group.”

Rapid City Convention and Visitors Bureau

We were pleased to have Doug present ‘Creating Service Magic’ for members of our visitor industry. Doug was a wonderful draw and brought in a great number of attendees who clearly enjoyed the sessions. Doug’s experience in customer service and exciting way of presenting kept the audience entertained. In addition, Doug and his staff were a pleasure to work with and made the entire process easy. I would highly recommend Doug Lipp for any business looking for a dynamic speaker. – President & CEO

Ray Stone

The seminar went extremely well! Our employees loved it and said that it was the best seminar they have ever had!”

RCIL (Resource Center for Independent Living)
RealStar
Red Lobster

The feedback from your session was unanimously ‘AWESOME!!!!’ We thoroughly enjoyed our partnership with you, Doug, and look forward to an opportunity in the future where we can work together again.” – Senior VP, Human Resources

Regal Beloit-clients
Regal Beloit-leadership team

Thank you again – so very much- for the outstanding talk at the AHR Expo in Chicago. Doug’s presentation was the bets I have experienced in  along time. Doug’s message has resonated with every one of our associates that had the opportunity to hear it first-hand from Doug. His respected background and professional delivery style mixed in with a slice of humor that held our attention till the very end. Nicely done!

Regal Cinemas

It was our pleasure to work closely with Doug. He was an excellent facilitator and we loved his presentations!

Regent University

Doug was the BEST speaker we’ve ever had! If you look at our website and review the previous speakers, you’ll see he contended with a high quality list of speakers! Again, we loved and adored him! Thanks for sharing him . . . with us! Doug’s good work continues to make an impact. He certainly made an impact here at Regent University!

Regions Bank

Your presentation on how to maintain excellent customer relations during change, in this case a merger, was superb. By spending a significant amount of your time learning about our bank, the acquiring bank, and the specifics of the merger before the event, you were able to deliver a detailed presentation that was meaningful. Thank you!”

Regions Bank-Nova Scotia (cruise)
Regus Group

Thanks isn’t enough for the great job you did at our conference. Not only was it informative, pleasurable, and motivational for the entire team, but your far exceeded my expectations. You simply outdid yourself!

Remax

You are a fantastic keynote speaker. I wish only continued success to you!”

Remedy Drug Store Co. Inc.

Our group enjoyed and benefitted tremendously from Doug’s presentation. His delivery was engaging and all the while the audience was able to glean nuggets of wisdom that would apply to their operation.” -Chief Pharmacy Officer

Remedy Intelligent Staffing

You gave what was without a doubt the best presentation we have ever had. I would like to commend you on your pre-event research. Anyone hearing you would assume that you are a long term Remedy employee due to the skillful way you meshed our company culture, vocabulary, and methods into your presentation.”

Resort Hotel Association

Audience comments:
“Great Speaker. Very, very interesting!”
“One of the best I’ve ever seen!”
“Doug was excellent – brought change up and how it affects risk management and this conference.”

Restaurant Leadership Assoc. Conf. – Hersheys sponsor

Congratulations on the spectacular speech you have on behalf of Hershey Foodservice at the recent Restaurant Leadership Conference. No question, you were the number one rated speaker. The event was a tremendous success as we continue to set a new standard each year for time well spent for those in the restaurant industry. Thank you for this extraordinary learning experience!” – President, Leadership Conferences

Retail and Hospitality Forum

Thank you for your inspirational presentation. Not only did you engage everyone immediately, you successfully reminded everyone of the importance of maintaining balance in corporate operations. You offered creative, practical solutions to common human resource problems. I am sure that your name and your shared stories of success will be mentioned around the water cooler!

Revera Living-RLT Leadership Summit
Reveral Living-Annual Leadership Mtg.

Our group was so appreciative of your talk. I had many people coming to me afterwards saying how much your messages resonated with them. I am grateful and impressed by your professionalism and attention to the details unique to our business that you so skillfully wove into your talk.”

Richmond Events Leadership Forum
Ricoh Corporation (x4)
Right Selection Public Seminar- Dubai (x2)
Ritas Water Ice Franchising

Doug Lipp did a remarkable job for all of the franchisees of Rita’s! His speech was unbelievable and I took a lot away from that meeting. As an investor in Rita’s franchises it was refreshing to hear his approaches to customer service and what it takes to go the extra mile, and love doing it!”

Robin Robins – Technology Marketing Toolkit (x2)
Rockwall Independent School District

Doug Lipp was WONDERFUL! His speech was very well received and multiple individuals stopped to speak with him after the event. We have received more positive comments on this event than in past years. Feedback has been that the event was flawless and the speaker was wonderful! Our employees learned the importance of being more customer friendly (and plussing) as we relate to each other and to our students/families.

Rogers Communication – managers-Toronto
Rogers Communication-mid managers -Toronto
Rolling Hills Casino
Roseville Chamber of Commerce Annual Meeting

Roseville Chamber of Commerce Annual Meeting attendees said . . .
63% came just o hear the keynote speaker
94% said the event met their expectations
98.46% enjoyed the Keynote Speaker, Doug Lipp and said:
–Great speaker and timely topic
-He was amazing

–Excellent
–Fabulous – great job!
–Good personality, energy (despite the heat), and he continued to stay at the event after (demonstrating he found value, enjoyed himself, etc.)
Sponsors said  . . .
– 93% felt their received value for their sponsorship dollars
– 100% said they would sponsor next year
– 95.83% enjoyed Doug as a speaker

Rosnet
Rotary Club of Foothill Highlands
Royal LePage-ON
Royal of Bank of Canada (RBC)-Ontario

We still are receiving comments from customers on the message he presented and on the Fort Wayne campus ‘good show – bad show’ has been added to our vocabulary & it is being continually stressed as we all deal with customers…either external or internal.”

Royse City Independent School District
RSM International
Rudolp & Sletten
Ruppert Nurseries
RVDA (RV Dealers Assn)
S & T Bank

Thank you again for making a great contribution to our All Employee Meeting. The responses to your presentation, content, and entertainment value were overwhelmingly positive. It was a pleasure to meet you and we want you to know that we thoroughly enjoyed the opportunity to spend some time with you. It was extremely important to secure a speaker who would appeal to our audience. We must tell you, we are glad we did!”

Sacramento Convention Ctr. (x2)
Sacramento Hotel Association
Sacramento Theatre Company

We greatly appreciated the Customer service Seminar you did for our ushers. I still get very good comments from them about the training they experienced and I can see a kind of unity between the ushers and the theatre. This has been a very valuable and positive experience for all of us involved.

SAHRA

Our audience professionals were totally captivated by your presentation! Thank you!

Saks Fifth Avenue-General Managers

Doug was perfect, and did an outstanding job. He was just brilliant and we thank him for everything he did.” – SR VP

Sales & Marketing Magic

Thank you for the remarkable experience of having worked with you. Ours is a challenging audience to please. You met the challenge more than admirably.

Sandia National Labs

Our Management Team Leadership Conference was a success, and your keynote presentation set the tone for the entire day. Your willingness to take time before the conference to understand our needs in terms of of the change process was very appreciated and recognized as a key factor for success!”

Santa Clara County Library

I want to thank Doug for presenting (and your for being there and supporting) at our recent staff day. Word of mouth has been that we had the best staff day to date! I’ve had so many people comment that they loved hearing from Doug. Thank you and Doug for being a major part of our organizational learning! I feel that the lesson he shared are so concrete and actionable that we’ll be able to reference them for years to come.

Sares-Regis Group (corp.)
Sares-Regis Group-Annual Mtg.
SAVA SeniorCare Leadership Conference

All I can say is what a JOY!!!! We are all team LIPP! Simply put, Doug was a DELIGHT… presenting and just in general. Awesome delivery. We are so grateful that he added so much value to our event. Thank you again for your commitment. We LOVED him!

There was a lot of material in there that I value. What I got most is that the entire process does not need to be a drag. You can lead people by opening their minds to what if… You integrated simple concepts to see how all of us think differently and add value. I so enjoyed the process. I loved the way you integrated all of us so we did not feel left out. You accept that we all bring something to the table and showed us how to integrate everyone. Projects can be fun, tasks done in a way that challenges our minds to be creative and enjoyable.

SBC Global

Thank are to you for an outstanding presentation! We highly recommend you!”

Schneider Electric – Saudi Arabia

You absolutely plussed the show in such an inspiring and moving way. These guys were very touched. Your contagious energy, warmth, passion and master craft for what you do really struck a deep chord in the participants. In a word, the experience the group had with you all was unforgettable.
Your narrative on Disney’s way. “Walking the park”, “plussing the show” and “dreamers and doers” in particular were paramount to the group’s learning and sparked ideas for their own change. The group was profoundly impacted by your Snow White “lost princess” story and actually, it had a few of them getting a tad emotional during the next day’s debriefing session. In fact, they referred back to your lessons many times throughout the final synthesis workshop as they reflected on each different learning exchange they had and the leaders they interacted with. You provided many tools for them to actually conceptualize their change tasks at the end of the week.

Schulich School of Business – Toronto
Scotia Bank (Private Investor Div)-Toronto
Scotiabank-Toronto

Doug’s messages were spot on and were very effective in weaving our themes throughout them. We had tremendous feedback from the participants. Your speech provided an important context for our messages. It was very good to work with you and I appreciate the time you spent upfront preparing for the session. I will certainly keep you in mind when working with other clients!”

Scudder Investments

Our clients were not only delighted by your energetic and entertaining presentation but they learned something they could apply within their organization. I also wanted to thank you, Doug, for all your pre-event research. It went a long way in your presentation!”

SECAN – Canada
Second Curve Capital (Bank CEOs)
Secura Insurance
SEDA (Savannah Economic Dev. Authority)

Doug ROCKS! He recently spoke at the SEDA Annual Conference in Savannah to a group of 700+ Executives. Doug has a great background in motivation & helping people in all stages of their career. Doug continues to be thought-provoking, great story teller and has a learn-by-doing presentation style that has motivated hundreds of thousands of people around the world to maximize personal and professional folks around the world.

Select People Solutions

Every client stated that Doug shared invaluable perspectives and was a phenomenal presenter. More than once I heard that he, “spoke for 3 hours and it felt like 20 minutes!” During Doug’s presentation I looked around the arena of well over 1,000 people and saw people actually on the edge of their seats listening. Doug is an incredibly genuine and passionate person who is truly gifted at sharing his message and engaging an audience. His messages stick. Doug Lipp is a down to earth person who really cares about others and has a strong desire to help businesses improve. Doug takes “Disney” to a whole new level!”

Service Council
Service Experts (x3)

Doug more than met our expectation at our General Managers meeting. In addition to being easy to work with and flexible, Doug seamlessly incorporated our organizational culture and challenges into all of his presentations and comments. In his role as the kick-off speaker each day, plus the closing speaker,  Doug did an outstanding job summarizing the comments of every speaker from the previous day, plus he challenged our GM’s with real-time business examples drawn from his wealth of consulting experience.” – President, Chief Operating Officer

Service Leadership/Service Seminar-Dubai
Sharp (x9)
Shell – US
Shell Canada Limited

Doug was the highlight for all the employees at our event. Thank you for partnering with us.

Showpro – Panama
Siemens Health Services

The extended leadership team was very pleased with your performance and found it to be exactly what we were looking for.”

Sierra Nevada Recreation Corporation

A huge thank you for the truly outstanding presentation you made at our annual convention. Providing good customer service is of paramount importance, and your training seminar gave us exactly the kind of pertinent information we needed. We were also very impressed with your diligence at learning about our particular business by visiting several show caves in the weeks prior to the convention and discussing tourism concerns with the management. After the convention we received many thank-you letters and notes of appreciation from attendees.

Silicon Valley Sports & Entertainment (San Jose Sharks)
SIM (Society Info Mgmt) Dallas

Doug, thanks are to you for an outstanding presentation! Powerful stuff. I received many compliments on our choice of speaker and really enjoyed meeting you! You reaffirmed that the organization I work for is ‘right on’ the mark as to changes we are making with our service and teams within IS. You made me feel good about where my organization is headed!

Simon Property Group
SIOR (Society of Industrial and Office Realtors)
Sioux Falls convention & Visitor Bureau

WOWOWOWOW!!!! Doug was a hit!!!!! What can I say … !!!!! A definite home run! You two are simply excellent. I thoroughly enjoyed working with you…..you’re such pro’s, so prompt in responding, attentive to every detail, and fun!!! And Doug was incredible!!! The audience (nearly 900) loved him….responses from attendees has been overwhelmingly positive! Working with him was an honor…..such a gentleman and professional, so flexible and willing to work with us in any way, and so kind and engaging with anyone wanting to talk with him. I honestly believe he is the best speaker we’ve ever had for our annual luncheon. Hats off to both of you. A million thanks…………….

SKF – Moderator of 3-day event

Doug moderated our North America Asset Management conference. His high energy, engaging presence, and unique sense of humor kept our audience involved and attentive throughout the 3 day session. His substantial involvement prior to, and during the conference helped all of our presenters (some their first time) shine, and get their story out. Doug was also able to weave meaningful personal experience to further support our message. I would absolutely recommend Doug and use him in future sessions. He is a pleasure and joy to work with.” – Vice President

SKF-North America Client Conf.
Skyline Chili

Doug was a big hit at our conference! We had very positive feedback. Thank you for all of your help!”

Smart Business Resource Center
SMUD-Sac. Metro. Utility Dist. (x4)

Your seminar motivated our employees and provided tools for them to excel at exceptional customer service, including communicating to our customers with a positive attitude. The notable time you took preparing for the class was evident by your ability to use examples that would relate to our Department’s wide range of functions and responsibilities. I believe that your enthusiasm and expertise are the reason this training will prove to be beneficial to everyone who attended!

Soaring Eagle Casino & Resort
Sobeys – Argentina (2017)

I want to say thank you for the great presentation in Buenos Aires. We are very pleased and the retailers took a lot away from it! They were discussing points all week It was a pleasure to work with you. You made it very easy for us!

SOCAP International
Soft Network Users Group

I was absolutely swamped with an overwhelming number of positive responses from the members. Your keynote set a tone that we managed to carry through to the close of the conference. You were so highly regarded, I have been ‘required’ to work on the selection of next year’s speaker!”

Somers Building Maintenance (x4)
Sonic Industries

I had the pleasure of hearing you speak at our convention in Ft. Lauderdale. One of the profound topics I remember from your speech was the segment about ‘Popcorn Empowerment’. Once again, it truly was a pleasure to hear you speak, and I would love to have the opportunity to pass your message along!”

Southwest Carpenters Training Fund
Southwestern Comm. College

Thanks again for everything. You are a true professional! Everyone enjoyed your presentation, and enjoyed getting to know you better.

Speakers Spotlight-Toronto

We’ve worked with Doug for the past 10+ years, and he has never failed to exceed our clients’ expectations. His presentations are a perfect combination of content, motivation and entertainment, and he does a masterful job of customization his material and delivery to each audience. Doug is the quintessential professional who truly walks his talk.
-President

Special Carriers & Riggers Association
Special District Association of Colorado

Doug was amazing to work with and very well received by over 1,000 people! -Executive Director

Special Districts of Oregon (SDOA)
Special Library Association
Stanford University

Thank you for participating in our meeting on cultural learning. You were superb and enlightening.”

Stark County District Library

We ended up with 954 people in attendance at the Palace, which is really an incredible number for a Library program. Our staff loved both events and especially enjoyed Doug’s presentation and Q and A here at the Library. The comment cards we received from those in attendance at the Palace overwhelmingly rated the event as excellent.  People traveled from as far as Columbus which is 2 hours away!

We are thrilled!  Thank you so much to Doug for sharing his passion with our staff and with our community. It was truly an amazing event.

Starwood Hotels & Resorts
State Farm Insurance
State Farm Mutual Automobile Co.
Stephen P. Teale Data Center
Steven D. Bell-Georgia
Steven D. Bell-N. Carolina
Subway Canada – Toronto

Many of our attendees commented on how they wish you had been able to present longer. How you managed to get your points across amazed many! Hopefully we will be able to work with you again in the future. What a gifted man you are!”

Sundyne (formerly Sundstrand Fluid Handling Corporation)

Your presentation was outstanding. Your insight on the challenges and opportunities associated with working across cultures really enhanced our program and what we were trying to accomplish. And your message, which was both humorous and through-provoking was right on target for our audience. We greatly appreciate the time and effort you spent learning about our business and weaving ‘real-life’ situations into your remarks. This personalized, yet professional approach, made quite an impression with our group.

SunGard Availability Services

Thank you again for your participation in Sungard’s Kickoff meeting. You set the tone! Everyone was very pleased and continually referred to your keynote. We appreciated the time you took to customize your presentation. We, of course, will recommend you for future client opportunities and hope to work with you again!

Sunovion Pharmaceuticals Inc.

Doug’s many key messages resonated with the audience. His messages throughout the remainder of the meeting were quoted often. One of the favorites was that the budgets are tight but creativity is free.”

Sunshine Village Resort-Banff

Doug captured, engaged and empowered the entire audience with his knowledge, real life experiences and examples. He is a must for all organizations, big or small, who want to deliver exceptional customer service and leadership while managing change through global competitiveness. -HR Manager

Sunsoft
SUNY Tech. (State Univ. New York)
Superintendents’ Region 10 Leadership Symposium

Doug was absolutely wonderful! We have received very positive feedback! – Program Coordinator

I just finished reading your wonderful book, Disney U . . . AWESOME!! I am an assistant principal for an elementary school about to be principal . . . exciting and scary all together! I had the wonderful opportunity to hear you speak and knew this was the book I had to start my adventure on! I ordered the book that night and read it cover to cover in days. I ordered one for each teacher on campus. I ‘m so excited to start a new school year!”

Sycuan Casino (x4)
Taco Bueno General Manager Conference

We were so impressed with Doug’s presentation at our GM Conference in Tulsa! His presentation scored the highest of all of our activities Attendees saying that they “loved it!” – SVP

Tahoe Donner Association (x2)
Tarion Warranty Corp.-Toronto

I was tremendously impressed with how Doug was able to seamlessly assimilate information about our organization into his presentation. There was little question that Doug had done his homework in advance and had an excellent understanding of our organization and had been able to tailor his presentation to truly fit our needs. So many times we hear speakers who have a great ‘canned presentation’ but don’t make the effort to build or reinforce the connection to their clients. What was even more impressive was how Doug spent time listening to our internal presentations and humanized his presentation to our organization The end result was that we had a powerful message, delivered with both passion and humor that was conveyed with tremendous insight into our organization and linked to our strategic objectives. – President & CEO

TASN (Texas Assn. School Nutrition)
TBM Consulting Group (x2)
TD Asset Management

The Financial Planners in the audience not only felt entertained by our presentation, many of them took away some great ideas and motivation to create ‘magic’ for their clients. We really appreciated all the customization. We felt you really cared about delivering an exceptional presentation for our group that resonated well – taking the time to proactively meet and greet with me and my colleagues early in the day, chatting with the emcee, and spending the afternoon listening to other presenters. All of this made an enormous and positive impact on the value of your presentation.”

TD Bank Leadership

I wanted to make sure that I took the time to let you know how much I appreciated your work with us. You took the time to actively engage with people and are clearly so much more than “just” a professional speaker. Thank you for being such a good Human to our Humans. You made quite an impression. -Vice President, Events Management

Teamwork Training Limited
Teamworks Training Limited-Lethbridge

We had Doug do a keynote for a 20-year business celebration event and it was one of the best I have seen. Doug was sharp, polished, and engaging while delivering an impactful message.”

Technology Marketing Corporation

I recently attended a cultural training session conducted by Doug Lipp. I was very impressed by both the content and the presentation of the subject. I have since been able to incorporate some of that training into my daily activities!

Telcordia Technologies

It was great meeting you! The talk you gave at our Sales Conference has been getting great feedback! We really appreciate it! The humor in your presentation was spot on, as it helped keep the energy level up!

Telecommunications Risk Management Assoc.

Thank are to you for an outstanding presentation! We highly recommend you!

Teleton Fundacion – Mexico City (2015)

Thank you for a wonderful conference at the Teleton event . The Board of the Teleton and the audience were extremely pleased by your message and identified closely with your insights . Congratulations.

Teleton USA (2016)
Telus Area Managers Leadership Conference

Doug’s keynote speech provided energy, knowledge and a passion that really came through as he took our group through an educating and entertaining journey to share how Disney University creates the world’s most engaged and customer-centric employees. I was very impressed with how Doug took the time to really understand our business and get to know our team to ensure he delivered a tailored session that gave us great momentum in delivering on our number one priority of putting customers first. The feedback from the group was overwhelmingly positive, and it was said by many that learning from Doug was the highlight of the conference. We really hope working with Doug again in the future. We hired Doug to come and inspire a room of 70 Retail Leaders, and he delivered! – Manager, Training Programs

Ten-X
Teradyne

Doug is one of the most entertaining and dynamic speakers I have ever seen. He was the keynote speaker at one of our major supplier events and he delivered a valuable message to our guests that support the message we were trying to convey on customer service and support. I would recommend Doug to any organization looking to wake up an audience and have them learn practical advice and changes from the master. – VP of Operations

Texas State Optical
Texas Workforce Commission

I know by now I’ve said it dozens of times but it truly was an honor to meet Doug, to hear from him and learn from him! Like you, I trust he will return to this place in the future!
Below are comments from post-conference survey:
“Doug makes perfect sense.”
“What a way to end the Conference! Very dynamic speaker!”
“I really enjoyed the Disney insider information and his ‘can-do’ attitude.”
“What a great presentation to end the conference. Doug Lipp was extraordinary. I could have listened to him for hours.”
“He was funny! Kept you wanting to know more.”
“Excellent, best keynote address I have heard in my 7 years of workforce development in the state of Texas.”
“Fantastic presentation – very memorable and pertinent stories.”
“Excellent way to end the conference. Very uplifting, yet thoughtful. Great ideas on providing a new level of customer service.”

The HEICO Companies

Doug was Great! 1st speaker we’ve ever had that joined breakfast AND remained to hear our State of the Company address and our guest economist speak. Thank you for all the work you put into this engagement. Absolutely excellent!

The Service Council LLC

We just wrapped up our annual Smarter Services Symposium which Doug was our opening keynote speaker C-Level Service and Customer Support Executives. Doug’s presentation was real and actionable. He was extremely approachable by guests and showed 100% commitment to enabling us to have a successful event by enhancing our guests experience through his active involvement beyond his keynote speech. His content is not just entertainment (although many of our guests commented on his entertaining style). It is actionable and his structured approach aides in his audience assimilating the recommendations he provides to take and apply to their own businesses. I am confident our community had a better experience by having Doug involved and would strongly recommend progressive organizations looking to supercharge their customer support operations and employee culture to engage Doug!

The Staubach Company

It was a pleasure having Doug participate at our Regional Conference. Your presentation was flawless, and the content was highly relevant, interesting, engaging, and fun! The feedback on his presentation was overwhelmingly positive (100% of the respondents stated that they would recommend Doug to others). I am so appreciative for your willingness and dedication.

Thermo Fisher Scientific

Doug was the closing speaker at our national sales convention. The audience contained hundreds of sales professionals and Doug kept everyone engaged and attentive with his lessons from Disney University on how to build and maintain a customer-centric culture. If you are looking for an excellent speaker to bring a customer focus to your sales organization look no further than Doug Lipp.”
-Director of Sales

Thermo Fisher Scientific Nat’l Sales Meeting
Tire Centers-General Managers

Doug did a fine job of relating his experience at Disney to everyday situations that our employees face regarding customer service and leadership. The humor that Doug incorporates into his messages is a great way to get key points to ‘stick’ with the audience in a way that they enjoy. – VP of Marketing

Tirecraft National Meeting

Doug rocked the house! I hired him to be the keynote speaker at the National Tirecraft meeting. He set the bar high with his energy, humour, style and message. He worked with me closely to enforce the theme of the event, spent time with the company that sponsored his talk, engaged the audience throughout the entire talk, and had us leave the room saying, ‘wow’.”

Tony Robbins Group (Fortune Mgmt-CA)

Wow! Wow! And Wow!….pretty much sums up your presentation at the Tony Robbins’ Personal Power Seminar. You were sensational!! I especially appreciated the fact that you customized a program to fit the needs of our audience. You did your homework and it showed! The audience loved your storytelling, unmistakable depth of knowledge and quick wit. You held their attention throughout the entire program. In short, Doug, you made us look good!!

Topco

He was fantastic! He kept the audience engaged, no easy feat on Day 2 after a long first day. Our member Owners provided very positive feedback on the content and applicability of your lessons. Doug over-delivered versus our expectations! – Senior VP, Account Management

Town & Country Trust

Thank you for the outstanding presentation you made to our Manager’s Meeting. It was as great as I knew it would be. I really appreciate how well you customized it for the issues we discussed that are such an important part of our company culture. The other participants feel the same as I do, scoring you at 4.9 on a scale of 1 to 5. The comments were outstanding! More important than the glowing words praising your performance were the large number of participants that set goals based upon your presentation. That was our purpose. Great job, Doug! You were the hit of the meeting. You made me look good!”

Towne Properties

Every associate enjoyed you as a speaker. This morning, my email and voice mailboxes were full of the same kudos. Your way of driving serious messages home with humorous tales was very effective with our diverse group of associates. Many associates also voiced how impressed they were by your personalization of the presentation to our industry.”

Toyota Rental
Trane
Travel Alberta Leadership Event – Canada
Travel Alberta Speaker Series (x8)

We were thrilled –  record attendance and first time ever selling out of the speakers series! We would love to have Doug back again in the next couple of years to dig even deeper.Doug connects with and energizes our Tourism Industry unlike any other speaker that we work with.”

Travelodge Canada-Ontario
Tricks Gymnastics (x2)
Trident Group

I cannot thank you enough for your impactful presentation. Your thoughts, ideas and energy were evident and are continuously talked about. The entire group very much appreciates the platform that you provided to help us discuss and plan for success.

Trizetto Executive Vision Summit

It was a great pleasure working with you for our Vision Summit! You brought great passion, vision and energy to the event. Thank you for working with us as well as working hard to tailor your presentation to our audience. I am forever a fan, mouse ears on in your honor!

Tucson Chamber of Commerce 2011

Doug Lipp’s outstanding presentation at our Good Morning Tucson event not only exceeded our expectations but we doubled out attendance. Every business can benefit from heightened levels of customer service. Doug not only gave our audience tools to elevate their customer service, but entertained them from start to finish. Another plus – Doug also practices what he preaches. His communications and on-site coordination clearly sent us a message that our event was as special to him as it was to us. -President & CEO

Tucson Metro Chamber, Outlooks 2016

We truly appreciated all that you did and it was absolutely amazing.

TV Azteca Sales Mtg.-Mexico City

His presentation was awesome. Everybody was really happy in the event!”

U. S. General Services

I’ve worked with Doug numerous times – recommending him and later hiring him myself for events. What stands out most to me about Doug is that he WANTS to get it right. With Doug, you never get a canned speech. He tailors the message he is delivering to your organization or group and asks questions to get to know the goals of the event and the audience he is speaking to. I highly recommend having Doug speak to any group and his staff is great to work with. They are easy going, responsive, and practice what they preach.” -Platform Manager

UC Davis ADMAN

Thank you so much for presenting to our group. You were clearly the “class” of the program and we greatly benefited from your participation. Your lectures made us realize how much there is to learn about the elements of effective communication.

UC Davis Leadership Dev. Series

On behalf of the conference committee and all the conference attendees, I want to thank you for your excellent presentation. The conference was a success and that was in large part because of the high quality of your presentation. I thoroughly enjoyed your comments about customer service and found that so many of your stories about Disney can be translated into strategies we can use for improving our interaction with a diverse customer base.

Unica

Doug Lipp received fantastic reviews form our attendees at the conference. I received all our surveys back and he scored extremely high with the most positive feedback. Many said he was the highlight of the conference.

United States Airforce (Air Mobility Command)

Your presentation was top notch and extremely well received – not to mention motivational, informative, and entertaining! I would heartily and without reservation recommend Doug to any organization interested in giving its employees a peek at the dividends of investing in exceptional customer service.”

Universal Protection Services (x7)

Doug is a true professional who weaves great stories and provides outstanding results. He did a wonderful job, and everyone raved about him.The feedback was uniformly positive. Doug’s opening was particularly effective. The integration of many of Doug’s principles into Universal’s revised Customer Service training. – Director of Training and Development – Director, Training and Development

Every associate enjoyed you as a speaker. This morning, my email and voice mailboxes were full of the same kudos. Your way of driving serious messages home with humorous tales was very effective with our diverse group of associates. Many associates also voiced how impressed they were by your personalization of the presentation to our industry.

Universal Studios Rec. Japan (x2)

Doug Lipp made a substantial contribution to the success of Universal Studios Japan. He helped us understand much about our Japanese partners, allowing us to be much more effective in our interactions. Doug is a first class individual all the way. Our entire HR team reveres your genuine concern and the long hours you devoted to this project. Doug, I know we always ask a ton of you and you always deliver with flying colors.” –Vice President, HR

University of California Davis – Technical Programs
University of Lethbridge

I enjoyed your presentation at WCUPPA in Lethbridge. It was a good reminder to myself and my organization to maintain a constant image. Thanks for delivering such a powerful message!”

University of Waterloo

We loved Doug. He understood our culture and the outcomes we were working towards. Doug was very attentive, requesting information, and in turn incorporating that information into his presentation – and it went smashingly well!

I enjoy creating unique and innovative experiences with a strong community-based connection. Working with Doug Lipp was a pleasure! Planning our event with him was one of the best keynote experiences I have had in my career. Doug was very open and curious about our organizational and looked for topic areas to focus on when developing his customized keynote for our annual staff event. Doug was able highlight key themes presented at the conference that reflected our strategic plan, focusing on why were all there – for the students. Even if we do not directly come in to contact with the student body on campus, we’re all providing customer service in some way that connects back to our students. Doug Lipp’s keynote was relevant and to the point, providing excellent information for all who attended. Feedback from the attendees was resoundingly positive.

Urban Libraries Council

We recently had Doug as a keynote at our Annual Forum for leading libraries that are members of the Urban Libraries Council. Doug delivered the closing keynote on day one of the Forum. Both Doug and Pam were wonderful to work with leading up to the Forum. Doug took the time to learn about the audience and customize his message. His energy, content, interaction with the participants, and Disney examples were on target for libraries that are focused on providing a high touch experience for their users. We highly recommend him as a keynote.

US Bank – CA Corp. Banking Cntr.

We give Doug Lipp an A+ for his presentation to the U.S. Bank Annual Sales Conference. I could tell within minutes of his introduction that he had the complete attention of every participant – no small feat for the very last presenter at the end of a three-day conference! From the moment we met him, Doug gave us 100%. He met us to discuss our goals, reviewed survey results, requested information to tell him more about our group synergies, and provided drafts of his slides for our comment and approval. He attended our breakout sessions in the couple of hours preceding his presentation. After attending those sessions, he amended his opening based on some of the discussion he observed. Doug’s tailor-made presentation was right on target with the message, incorporating our goals and initiatives, and making it very personal to our group. And, of course, Doug is one of the most personable and approachable people you will ever meet. Working with him is a terrific experience!”

US Bank Transaction Services
US Bureau of Reclamation
US Chamber of Commerce

Your presentation at the Chamber of Commerce CEO Leadership Conference was a rousing success! Feedback about your presentation, ‘Global Competitiveness in a Local Market,’ has been very positive. The marketplace in the US is indeed changing due to the constant growth of our immigrant population. Your message about meeting the needs of these cultural minorities, as a huge base of potential new customers, was right on target for the attendees of our conference. These CEOs and leaders of the Chambers of Commerce now have some new ideas they can take back to the businesses they support. I also sincerely appreciate the extra preparations you made to tailor your presentation for our members; the audience openly complimented your efforts!”

US Dept. of Veterans Affairs (VA) Leadership Conference (x2)

Doug’s pre-event needs assessment discussions with our team enabled him to authentically customize his presentation on ‘Why Change Matters’ for a large group of talented senior leaders, and the feedback from the participants has been universally positive. At the conclusion of his dynamic and interactive presentation, Doug demonstrated his superior ability to ‘think on his feet’ during an open Q & A session. His responses to the participants’ questions were insightful, and he also posed challenges to them that led to further rich discussion. Doug’s interaction with my internal team and the client team demonstrated his superior ability as both a keynote speaker and consultant. He asks probing questions, listens carefully, and then successfully executes his mission!”

US Trust Company
Varis
VCA Animal Hospitals
Verint
Verizon – Ohio (x2)
Verizon Wireless-Michigan

You were awesome! You rocked the Verizon Wireless annual store managers meeting. You’re presentation was right on the money and had a great deal of impact on the audience. You were unquestionably one of the very best speakers I have ever had the privilege of hearing. I have heard nothing but excellent comments from those that attended the meeting! Thank you again for your enthusiasm. Thank you for going out of your way to please Verizon.

Veterans Administration-Network 7 (x30 Events), Alabama, S. Carolina, Georgia
Vident, a Vita Company

Not only did I enjoy your presentation, but I enjoyed getting to know you. I did not want your presentation to end! You are a true master of your craft.

Vigor Events Leadership and Service Seminar- Kuwait
VIMIFOS – Colombia
Virginia Association of Realtors

Your presentation was excellent and truly captured the theme and spirit of the VAR organization and conference. Our firm has many special events and we would be happy to pass on your name to them when they have a need for a solid teacher and presenter. Thanks again for sharing your knowledge at this meeting!

Virginia Tech University

You did a wonderful job on your presentation, and people really took your message to heart. Thank you so much for  your willingness to work with the other presenters AND work with us to ensure a great message! Your dedication is clearly evident. Thank you again!”

VM Ware Americas Enablement Conference

It was a no brainer for me to bring in Doug to speak at my Team’s offsite. Doug did an amazing job spending time with me prior to the event, ensuring that his key points addressed some of the opportunities we were addressing as a team. It paid off and you could tell he customized his content. Doug is a great story-teller and challenges you to think about things in a different way. I strongly recommend Doug for your event if you want to take your leadership thought process around the customer experience to another level.”

Volcano Corporation
Volunteer Optical Labs, Inc.
Vox Cinemas- Dubai

At VOX Cinemas we have had the pleasure of working with Doug in his two visits to Dubai. As one of the sponsors for his first event we had the privilege of having Doug do a keynote presentation for over 400 of our team members. The thing that impressed all of us at VOX, was how Doug had taken the time to research our business and the direction the business was heading and integrate this into his presentation. The way in which our own terminology and culture had been integrated made it seem that Doug had been working with our company for over 10 years. The learnings which Doug shared from his time with Disney was educational, entertaining and unlike many other presenters, it was practical and learnings which can be easily implemented into any business for a positive impact.  All of us at VOX are looking forward to learning from Doug again in the near future.

W.L. Gore & Associates
WACE (x2)
Walt Disney Family Museum
Warner Norcross & Judd (Law)

Our firm was very pleased with Doug’s presentation at our annual retreat. The time and effort Doug spent personalizing his presentation for our firm was extremely evident. His humorous story telling kept the interest of the audience throughout the presentation! Doug will tailor his talk to your organization in a manner much more specific than any other speaker that makes the same claim. Be prepared for thought-provoking ideas and be ready to move forward from your current status quo. It will be the best money you ever spent.

Washington Metropolitan Area Transit Authority
Washington Speakers Bureau

Thank you for doing such a great job! The audience loved you and appreciated the customization of your talks. Doug weaved in some of the themes we were talking about during our meeting to help draw the audience in. He challenged our group and he made them laugh which is always a win. Everyone seemed engaged from start to finish!

Weis Markets

Everyone truly enjoyed your leadership motivational speech. It really hit on all cylinders. I have had more comments, all very positive.

Wells Fargo Advisors

Doug was a keynote speaker for a large gathering we hosted at our corporate headquarters for approximately 3,000 leaders and team members. He did a great job working with us prior to the event to learn about our culture, our challenges, language and our commitment to customer service. Doug incorporated the information he gathered to personalize his message to our audience. There a great mix of humor and stories with practical application ideas. Our team members still talk about how great he was and walked away with some practical ideas to raise the bar in the service they provide, including “on stage, off stage, good show, bad show”.

Wells Fargo Bank-branch training
Wells Fargo Business Direct
Wells Fargo Commercial Mortgage

On a scale of 1-10 we rate Doug 10s on everything! Doug did an outstanding job of working our message into his presentation.

Wells Fargo Home Mortgage (x2)

A sincere and heartfelt THANK YOU for presenting at the Wells Fargo SE and Centralized Divisions Diverse Leadership Lab. It was our honor to have you inspire and educate members on the critical importance of customer experience which was capitalized through your storytelling. Our team members loved it. I would be amiss to leave out how I personally value and appreciate getting to know you better through the needs-assessment process. It is apparent to me you are an amazing champion of Disney, father, husband and friend. We are beyond grateful!
I have enclosed the results of the survey specific to your session.
– You stole the show- Great results!
– AMAZING speaker. I will never forget it as long as I live. Opened my mind to new customer service solutions.
– Mr. Doug. Your every word you said was enlightening and impacted me in every positive way. Absolutely phenomenal! You are by far the best public speaker I’ve heard. You kept everyone engaged with stories, inspiring, messages and eye-opening activities. If you ever come to North Carolina, I would listen to you and your messages anytime!

Wells Fargo Online Customer Service
Wells Fargo Retail Banking-AZ (x2)

Attached you will find the post meeting survey results for your presentation. It should make you very happy to know that this segment received the highest rating! Thank you so much for your time a dedication to creating a high impact presentation that the audience clearly loved! It was truly a pleasure working with you both! You really did a fantastic job relating your message to examples our team members could easily follow and relate to. Thank you for a great presentation. -Wells Fargo

Wells Fargo- Utah
Wells Fargo-Iowa
Wells Fargo-San Francisco

We are getting RAVE reviews on our conference survey about your presentation, so kudos to you. We loved having you at our event this year. Thank you so much for your time and dedication in creating a high-impact presentation that the audience clearly loved!”

Wellstar Health System

Doug’s presentation was the highlight of the evening! Everyone enjoyed what he had to say and how he said it. In addition to the fantastic and funny program, Mr. Lipp delivered a strong message regarding customer service and the importance of developing a culture and philosophy to address these opportunities for improvement. He adapted his presentation to meet our needs and made it applicable to our organization with humor that was particularly appropriate for healthcare.

West Wind Aviation

Thank you for two wonderful days! The feedback from your sessions has been very positive. Your energy and encouragement will us to take it to the next level. I appreciate how you took the time to know our company and implement our messages into your presentation.”

Western Dental/Brident Inaugural Symposium

Thank you again not only for your inspired speech as keynote at our inaugural Dental Symposium, but also for fully engaging and energizing our organization. The care you took to understand us was evident and appreciated by all. Through it, you’ve helped us raise the level of dialog and passion around patient experience across our organization. We have doctors and leaders alike quoting examples from your speech and Disney U book as they take the banner forward. Thank you sincerely. We are inspired and emboldened by your words and engaged support CMO

Before the week got away from me, I wanted to thank you for an awesome presentation last weekend. It was clear you really listened during our general and breakout sessions on Saturday, since your talk was so very so relevant to our business. You helped make our first ever dental symposium very special.

Western Fairs Association

Attendees could not stop talking about how wonderful Doug’s presentation was – literally falling all over themselves telling me how good he was. It is important to connect with the audience and bring value, either through entertainment or education. By all indications you did both and I wanted you to know how much they valued and appreciated the time you spent with them.” -Disneyland Executive

Western Sizzlin Corp

All 5 out of 5’s on our client surveys! Doesn’t get any better! Thank you so much for helping make our national convention a great success!

Western Suppliers Association

Doug provided a unique perspective on customer service issues that affect our members on a daily basis. – Executive Director

Western Union

I have gotten tremendous feedback on your presentation. Great message, right on target and beautifully delivered. You were extremely engaging and best of all your presentation was fun! Our people loved it. Thank you for investing your time to learn about us. It made a huge difference.”

Whistler Chamber of Commerce (x2)-Vancouver

I want to say a very sincere thank you for your time and presentations at the Spirit lunch and breakfast! We’ve received numerous messages from attendees reinforcing how much they enjoyed your presentation! You captured the spirit perfectly and engaged all of us with messages that were relevant, tangible and do-able! You’ll be a hard act to follow!” – CEO

Windsor Casino – Caesars (x5)
Wirtz Beverage Group
Wisconsin Division of Tourism

Our event was highly successful in great part due to your outstanding presentation. The time and energy that you put into your program was communicated to me from several of the conference participants. I have no doubt that our attendees walked away from your program more enriched both personally and professionally.”

Wisconsin Restaurant Assoc.

EXCELLENT! He was a perfect fit and the audience loved him. He held the crowd for the entire presentation. And, what a great guy to work with! He had wonderful content that was delivered perfectly and was able to tie in interesting information about Disney. I’d definitely recommend him to others.”

Wolters Kluwer – Legal (2018)

Doug was an amazing Keynote speaker at our annual user conference. Doug went above and beyond to learn about our industry, clients, and solutions to deliver a compelling, relevant keynote. In addition, he spent time engaging with our clients before his session and incorporated his meetings into his pitch. I would highly recommend Doug as a keynote speaker – our clients gave him a top rating.

Wolters Kluwer (2008)

Being a part of Corporate America for over fifteen years now, I am sure you can imagine the number of presentations I have been witness to—some good, some bad, some extraordinary. Your program is one of the best I have seen in years! I was moved many, many times by your numerous examples of team work, communication and empathy for others (and for ourselves!) as seen through your eyes as part of the Disney machine. In the end, you represented your former employer with dignity and elegance, presented some really phenomenal points on how to approach life and business with the right attitude and healthy curiosity, and, most importantly, you made me genuinely laugh! Your insights do make a difference!

Wolters Kluwer Health (2017)
Workfront

Those who leave the greatest impressions in life, are those who help others to learn and share their own story. Doug inspires his audience, regardless of size, to internalize Walt Disney’s admonition to “… Keep plussing the show.” His stories were captivating, his energy was electric, and his desire for excellence is contagious! It was truly a ‘Magical’ experience.

World Class Fitness Club-Moscow
World Travel

They loved you!  Very impressed by how much you picked up and understood their business, lingo and concerns. You did a great job for us and I appreciate it.”

Worldwide Business Research-Eastern

Our team attended your presentation in Orlando last week. You did a great job- we were all very impressed.

Worldwide Business Research-Western
Worldwide Leadership
WS Badcock Corporation

Your presentation was very upbeat and positive – our dealers enjoyed it tremendously!

YPO (Young Professionals Assn.)

I have nothing but amazing things to say about Doug. He was wonderful to plan/coordinate with leading up to our Leadership conference and his keynote address exceeded all expectations. Doug was extremely personable, inspirational and fun. I would look forward to working with him again. Thanks for a great event, Doug!

Yuba College
Yuba-Sutter Economic Dev. Corp.

We have had so many wonderful comments about your presentation – what a great success! You really helped set the bar at a very, very high level for future speakers. I can’t thank you enough.

Yusen (x5)
Zancanelli Mgmt. Co. (KFC)
Zaxbys Franchising
Zaxbys Franchising Inc.-Bermuda
Zillow

Thank you again for a great presentation. The feedback was overwhelmingly positive!

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© 2017 G. Doug Lipp & Associates. All Rights Reserved.

Performances and products provided by Doug Lipp are not affiliated with, representative of, or endorsed by the Walt Disney Company.

Doug Lipp

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