Doug Lipp - Blog

“We are not trying to entertain the critics. I’ll take my chances with the public.” This quote by Walt Disney represents an attitude that more of us should embrace in this era dominated by risk-averse decision makers. The voice of the customer was, is, and always will be the recipe for success. Yet the cries of critics, pundits and talk

I recently attended the 50th Anniversary celebration of Disneyland's The Enchanted Tiki Room at The Walt Disney Family Museum in San Francisco. Many Disney Legends in attendance. Most important, however, was a great band playing the theme song from this iconic attraction. Take a break, take a listen ... then try NOT humming this song over the next

My oldest kid graduated from college. My youngest kid just finished his second year at college. My middle kid is a senior in college. Whew. Each has achieved success in his or her own way.  And each has overcome a variety of challenges through their younger years, from academic, to health to family issues. As empty nesters, my w

Getting Stuck in the Middle Seat™ on a long flight is the worst possible place. You have no room to stretch, can’t read your book without being mercilessly bumped and you can just forget about opening up a newspaper.  It’s easy to get frustrated in this type of situation: You have no control over where the airline placed you and you didn

This last week, The Walt Disney Company reported a 53 percent surge in operating income at Parks and Resorts. What is the “magic” of Disney Parks and Resorts?  How can they thrive while others founder?  Although there are many answers, here is one secret that has proved invaluable for almost 60 years: Disney simplifies the very comple