The conference was a big hit and considered to be the best one this group has ever attended. You have a delightful style that keeps your audience engaged through the use of ‘real-life’ examples and a touch of humor, which in turn makes you very effective in delivering a valuable message in an entertaining way. Your pre-program research and planning was clearly an essential key to your effectiveness in our conference. Your presentation put us in the right frame of mind to challenge various areas of our company in leadership and customer service issues!”